Zhu lan's Quality Management Theory

"Quality is a kind of usability, while the so-called" Fitness for use "is to instruct the product to meet users' needs during use ." "Facts have proved that TQM has given enterprises a strong call, a new working motivation, and a new management method. To this end, we must make every effort to implement TQM. Because TQM provides a new management method and system for our business operations ."
-Zhu LAN

Dr. Joseph H. Juran is a world-renowned quality management expert. His quality management philosophy and methods have always profoundly influenced the development of the world's business and quality management. His "quality plan, quality control and quality improvement" is called the "Zhu LAN trilogy ". He first introduced the principle of parrete to quality management. Manaecment Breakthrough and Quality Planning are typical examples. The Quality Control Handbook, edited by Dr. Zhu LAN, is a masterpiece of Quality Control science in the world today. It has made outstanding contributions to the theoretical basis and basic methods of TQM.

Zhu lan's "breakthrough history"

Dr. Zhu's "breakthrough history" incorporates his basic theories. The seven phases of this process are as follows:

1. Take the breakthrough status

The management must prove the urgency of the breakthrough and then create an environment to make it happen. To prove this, we must collect information to explain the seriousness of the problem, and the most convincing information is the cost of quality. In order to obtain sufficient resources to implement reforms, the expected results must be expressed in monetary form and presented in the form of ROI.

2. highlight key minority projects

Find the critical minority among the many different issues. With the analysis of parrete method, the key minority is highlighted, and then the strength is prioritized.

3. seek knowledge breakthroughs

Set up two different organizations to lead and drive change-one can be called the "Guiding Committee" and the other can be called the "diagnosis group ". The Guiding Committee is composed of senior personnel from different departments, responsible for preparing a change plan, pointing out the cause of the problem, authorizing pilot reform, assisting in overcoming resistance, and implementing solutions. The diagnosis team is composed of quality management professionals and department managers, responsible for root problem analysis

4. Analyze

Diagnose the symptoms of the problem in the group study, make assumptions, and identify the real cause through experiments. Another important task is to determine whether the occurrence of adverse products is the responsibility of the operator or the responsibility of the management personnel. (If it is said that it is the responsibility of the operator, it must meet the following three conditions at the same time: the operator knows exactly what they want to do, and there is enough data to show the effect they have done, and the ability to change their performance .)

5. Determine how to overcome the resistance to change

The key task of change must be to understand the importance of change to them. Logic arguments alone are definitely not enough to involve them in decision making and making changes.

6. Make changes

All departments that want to change must work together. This requires persuasion. Every department should be aware of the seriousness of the problem, different solutions, the cost of the change, the expected results, and estimate the impact and impact of the change on employees. It is necessary to give enough time to develop and reflect, and give appropriate training.

7. Establish a Supervision System

During the implementation of changes, appropriate monitoring systems must be provided to regularly reflect the progress and relevant emergencies. Regular follow-up is important enough to monitor the entire process and solve unexpected problems.

Quality loop (quality spira)

Zhu lanbotu proposed that a series of work activities should be carried out in order to obtain the sharing of products. That is to say, product quality is formed throughout the entire process of market research, development, design, planning, procurement, production, control, inspection, sales, service, and feedback, at the same time, it is also known as the quality progress spiral in the continuous cycle of the whole process.

The International Standard ISO8402 has been defined for the Quality ring:

Conceptual Model of interaction activities that affect quality from identifying needs to evaluating whether these needs are met.

"8020 principles"

Zhu lanbotu sharply raised the issue of weight ratio of quality responsibility. Based on a large number of actual investigations and statistical analysis, he believes that only 20% of the grassroots operators are responsible for the cause of the quality problems, however, 80% of quality problems are caused by leadership responsibilities. Among the IS0900O international standards, factors related to leadership responsibility play an important role and objectively confirm the general rules reflected by Zhu lanbotu's "8020 principles.

Quality of Life

Dr. Zhu believes that modern science and technology, environment, and quality are closely related. "Social industrialization has caused a series of environmental problems that affect people's quality of life," he said ." With the rapid development of global social economy and science and technology, the concept of quality will inevitably expand to all fields of society, this includes the environmental quality on which people rely to survive, the quality of health care, and the demands and satisfaction of people in social life. Dr. Zhu's life quality view reflects the common requirements of human economic activities: the ultimate goal of economic development is to continuously meet the increasing needs of people's material and cultural life.