A fast-food approach to quantifying user experience

User experience throughout the design, innovation process, such as user participation in architectural design and work environment, the living environment of the designs and improvements, user participation in IT product design and improvement. The user experience in it application design is mainly from the interaction process of user and Man-machine interface. In the early software design process, the Man-machine interface is regarded as only a layer of "packaging" outside the core of the function, but not enough attention. As a result, the development of human-machine interface is independent of the functional core development, and it often begins at the end of the whole http://www.aliyun.com/zixun/aggregation/17799.html "> Development process." This approach greatly limits the design of human-computer interaction, and the results are risky. Because the design cost of modifying the function core at the final stage is enormous, sacrificing the Man-machine interface is the only way out. This speculative and gambling development is almost impossible to obtain a satisfactory user experience. As for customer service, it is also a part of the user experience in a broad sense, because it is inseparable from the design of the product itself. Customer service is more to the quality of personnel requirements, and has been difficult to change has been completed and put into the market products. But a good design can reduce the customer service needs, thereby reducing the company's customer service investment, but also reduce the customer service quality caused by the loss of users.

Now the popular design process focuses on user-centric. The concept of user experience begins at the earliest stages of development and goes through the process. The aim is to ensure (1) a correct estimate of the user experience (2) to recognize the user's true expectations and objectives (3) to modify the design when the functional core can be modified at low cost (4) to ensure the coordination between functional core and Man-machine interface, and reduce the bug.

Specific implementations include the early focus group, contextual interview, and multiple usability study in the development process (usability studies), and later user test (consumer testing). In the design-testing-modification of this iterative development process, usability experiments provide quantifiable metrics for when out of the loop.

Many people view the user experience as an overall measure of the success of the site. The analysis of a Web site in the provision of good user experience, often become a very subjective thing, only stay in the point of view, lack of objective basis.

This article describes a fast-food approach to quantifying the user experience, and I find this approach helpful for providing customers with a quick, objective, visual representation of their site and past development efforts.

1, what is the user experience?

The term "user experience" refers to the concept of the end user as the focus of design and development activities, not systems, applications, or pure aesthetic values. It is based on the general user-centric (user first) design concept.

The user experience consists of four main factors:

• Brand

• Usability (note: The ease with which users can use an interface to achieve their goals)

• function

• Content

Individually, none of these factors can lead to a positive user experience; However, if combined, these factors constitute a major factor in the success of a website.

For example, a well-designed web site frequently has server errors or timeouts. Or imagine a great database application that has never been used for some reason because it is buried deep in the web's information architecture. In both cases, we can see that the independent branding, usability, functionality, and content elements are not able to demonstrate that a site is successful. However, when combined, these core elements form the basis of the user experience.