On three ways of collecting user feedback information for small and medium-sized stationmaster

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Whenever you hear the webmaster said SEO optimization is the core of the user experience, I have a kind of impulse to laugh. Webmaster Daily said user experience affects which, but how many webmaster will carefully collect the views of users? At the same time, I think the update of a few original content, do a good job of the interface structure, increase the inner chain feel has done a good user experience, I believe that the user experience of their website is very nice. In fact, this can not really know the exact user experience, even if a number of tens of thousands of articles, which may be mostly because of the title attraction, if the content does not give power, it will only reduce the trust of the user in the heart of the site. Today I want to talk about small and medium websites to collect user feedback information.

I. Establishment of a vote and commentary forum

The easiest way to collect information about user feedback is to add a vote and Comment section to the site. Especially for small and medium sized sites, voting and comments are indispensable, after all, your site is not large, if additional forums to collect user feedback information, a bit overqualified feeling. We add a vote and comment function at the bottom of each article, such as the A5 setting is worth drawing on, as shown:

As shown in the picture, when the user finishes reading this article, will certainly have their own views and views, if this article on the user psychology to go, users agree with the views of your article, naturally will give you a vote, and if you do not agree with your point of view, or he has his own ideas, would like to publish, The comment function is to collect user feedback information, the simplest and most direct way, of course, there are some in order to promote the, random comments, but we only have a simple analysis of what is true comment on those who are rubbish.

Second, the establishment of online QQ and Q group

Because the size of small and medium-sized sites, if the hard use of the forum, it is easy to let their energy management, and small Web site its user coverage of small, are targeted part of the user, so use the forum to collect a little waste. And for now the Internet users, each person has one or two Q number, but also has a large number of Q group. Then we can also use online instant chat tools to collect user feedback information. I set up a film station some time ago, deliberately left the top of the homepage has just been established Q Group, flow in the 5,000, I would like to leave a Q group is to let the site display a professional point, who do not know many visitors to the site through the Q Group added, every day in the Q group reviews which movies good-looking, which director of the film plot is good.

In fact, there is such an effect of the author was very surprised at the beginning, because the site left a comment on the forum, and the user is not here to express their opinions and suggestions, but take the method of adding Q group. Finally, after a round of investigation in the group, found that users of the online message is not a cold, the message needs to register an account, and this account is casually registered, equivalent to a one-time account, but also may be the user is the message there is no feedback at all do not care about, and there are Q group This kind of angry feedback channels, natural first choice. Through this experience, the author started every site to create a corresponding add a Q group, but also noted that there are any suggestions or comments can be added to the group exchange. Figure:

Third, add the mailbox feedback channel

If the channel that collects user feedback has the lowest effect, it is undoubtedly the form of the mail. Because the user has the opinion or the suggestion feedback to the administrator's hand, due to the mailbox operation needs to open the mailbox to compose the feedback information, waits for the Echo and so on a series of operations causes the user to bother to do so many things. After all, it doesn't matter if you don't write. However, for the small and medium-sized site to establish feedback channels, if there is no way to the case, may wish to try the selection, but the author specifically reminded, do not only establish a feedback channel, because some users like to use comments, some like Gathen, some like to vote, So I suggest that there are at least two different feedback channels in a website, so that you can collect more user feedback information.

Building user feedback channels in the Web site allows users to create feelings for the site, after all who like a cold, lifeless site? And the site to have the right development can not be separated from carefully pondering the needs of users, At the same time we collect user feedback information can be timely return some information to tell the user: Your comments or suggestions have been received, thank you very much for your valuable suggestions. Otherwise the user will be chilling. As for the other methods of collection, you have to communicate. This article by www.bdk123.com Royal Mud Square flagship store exclusive feeds, reprint please specify, thank!