A brief introduction to interpersonal communication style

In communication, it is necessary to understand the important factors affecting communication----interpersonal communication style to solve the errors in coding and decoding process. Different people say the same thing in different ways, because people have different styles of interpersonal communication. The interpersonal communication style can be reduced to four types:

Ideal, practical (manipulative), phenotype (affinity type), rational (analytical).

The four styles have their own expressive characteristics. Understanding how you and others behave in your work life is useful in finding ways to get along with others.

You can learn the communication style of yourself and others by conducting simple tests. Such as: the practice of communication style people tend to focus on "the matter who is the boss, what is the interests of what, the core of what the goal is", and the ideal people tend to pay attention to "who the matter is good for who can get what sense of accomplishment", the difference led to work and communication differences. Practice-oriented people work very quickly, direct to the target, with the practice of communication if the first three words do not say the subject, he will interrupt you, ask "What do you want to say to me?" "or" What exactly do you want me to do? , which often makes the other party more awkward. Rational type of people do things more robust, often after mastering enough information, after complex data operations, can be concluded that this trait may make the practice of leadership think he is inefficient. Affinity-type people are good at creating a harmonious atmosphere in communication, but sometimes the communication is jumping, so that people do not understand what he really wants to express the central idea. People's communication style partly determines whether others accept or reject you, and also affects how others accept your message. Communication style is so important that it can affect people's perception of you, win people's friendship with you, lose respect for you, or motivate people to accept your opinion.
For several communication styles of people, if the other side like the way to communicate, will achieve good results. Such as:
1. Get along with the ideal type
To emphasize trust and loyalty, to give sincere and strong affirmation, the emphasis on teamwork, help him to make the ideal into reality, focus on listening and recognition.
2. Get along with the rational type
There is no need to involve too much emotion, to provide complete information about the system, to provide a successful case, to give him enough time to think, to understand his reaction insipid and accustomed to the orderly implementation, not to force immediate decision, do not talk about romantic and practical topics.
3. Get along with the practical type
Understand that it is not people, absolutely affirm each other's ability, support his views, grasp the time and correctness of the completion of the matter, master the points of communication, do not beat around the bush, straightforward choice by him, do not repeat the question, do not make mistakes, believe that his suggestions are good intentions.
4. Get along with the phenotype
It is more important to care about his feelings than to care for them, to help him record key points and to repeat the verification of information, to make him feel welcomed and valued, to appreciate his understanding and passion, to accept his humor, to enjoy informal conversations, and to avoid intervening in situations of conflict. Of course, people often do not simply have a single communication style, often two or several styles of unity, and the combination of personal personality, communication style will be more complex, but people tend to a mainstream communication style, so people especially project managers need to observe and understand the style of others in communication. Recognizing the different communication styles of the stakeholders, and treating them in a way that others like to be treated, can successfully reach the goal of communication: to win the situation.

Characteristics and communication skills of various types of interpersonal style

(i) Characteristics of the expression person and its communication skills
1. Features
◇ extroversion ◇ gregarious
◇ forthright friendly ◇ lively
◇ enthusiastic ◇ quick action and gestures
◇ not attention to detail ◇ Lively, Cadence intonation
◇ convincing ◇ persuasive language
◇ Humor ◇ Display persuasive goods
2. and communication Skills
We meet the expression of the person, when communicating with him to note:
◇ in the communication with the expression type of people, our voice must be corresponding to the resonant.
◇ There are some actions and gestures, if we are very rigid, no action, then the expression of the enthusiasm of the people quickly disappeared, so we have to cooperate with him, when he appeared in the process of action, our eyes must look at his movements, otherwise, he will feel very disappointed. He often says you look at the plan,
you must look at his hand and think there is a plan. In communication you also have to learn to reach out, "You see, my plan how?" "He will look at your hand very curiously, as if there is a complete solution in his hand."
◇ The expression of the person is characterized by the forest, not see the trees. So in the process of communicating with the expression type, we should say from the macroscopic point of view: "How do you see this matter in general?" and "What's the last thing".
◇ speak very directly.
◇ The expression of the person does not pay attention to the details, and may even forget to say the end. Therefore, it is advisable to make a written confirmation of the agreement, so as to remind him.

(ii) Characteristics of the dominant person and their communication skills
1. Features
◇ decisive ◇ have as
◇ conductor ◇ Emphasis on efficiency
◇ Independent ◇ eye contact
◇ Ability ◇ speak fast and persuasive
◇ enthusiasm ◇ language Direct, purposeful
◇ facial expression less ◇ use calendar
◇ emotion not exposed ◇ plan
◇ Prudent
2. and communication Skills
We meet the dominant type of people, when communicating with him to pay attention to:
◇ You give him the answer must be very accurate.
◇ When you communicate with him, you can ask some closed questions, he will feel the efficiency will be very high.
◇ for the dominant type of people, to pay attention to the actual situation, there is a concrete basis and a large number of innovative ideas.
◇ The dominant type of person is very emphasis on efficiency, in the shortest possible time to give him a very accurate answer, rather than an ambiguous result.
◇ communication with the dominant type of person, must be very direct, do not have too many greetings, directly tell you the origin of, or directly told him your purpose, to save time.
◇ speak loudly, full of confidence, speed must be relatively fast. If you have a small lack of confidence in the face of this dominant type of person, he will have great doubts.
◇ in the dominant type of communication, must have a plan, and ultimately to fall to a result, he value is the result.
◇ in the conversation with the dominant person do not show too much emotion, to go straight to the result, from the direction of the results, and not from the direction of the feelings to say.
◇ you communicate with him in the process, to have a strong eye contact, eye contact is a manifestation of confidence, so say and the dominant type of people to communicate with, you must have eye contact with him.
◇ when communicating with a dominant person, the body must lean forward slightly.

(iii) Characteristics of amiable persons and their communication skills
1. Features
◇ Cooperation ◇ Facial expression amiable
◇ friendly ◇ frequent eye contact
◇ Agree ◇ speak slowly
◇ Patience ◇ Voice gentle, Cadence
◇ Easy ◇ Use encouraging language
◇ The office has family photos
2. Communication Skills
We meet nice people, when we communicate with him, we have to pay attention to:
◇ Kind People value the good relationship between the two sides, they do not value the results. This tells us that when communicating with him, we must first establish a good relationship.
◇ The office photos of the kind people should be appreciated in time. The kind of people have a characteristic is in the office often put family photos, when you see this photo, do not ignore, must be on the photo of the characters to appreciate, this is his greatest demand, must be timely appreciated.
◇ in the process of communicating with a kind person, always be full of smiles. If you suddenly don't smile, the kind person will think: Why didn't he smile? Did I say something wrong? Could it be that I offended him? Is he not coming to see me later? Wait, he'll think a lot. So in the process of communication, you must pay attention to always keep a smile posture.
◇ speak slowly, pay attention to cadence, do not give him pressure, to encourage him, to seek his advice. Therefore, meet the kind of people to ask more questions: "You have any comments, what you think." When asked, you will find that he can say a lot of very good ideas, if you do not ask, he will not take the initiative to say. So, you see he smiled and nodded to ask.
◇ The person who meets the kind type must always pay attention to have frequent eye contact with him. The time of each contact is not long, but the frequency is high. 35 minutes, he will be eye contact once, contact immediately again will be ashamed to lower his head, after a while to contact, but do not stare at him, to contact the avoidance of a moment, the communication effect will be very good.

(iv) Characteristics of analytical persons and their communication skills
1. Features
◇ serious and serious ◇ slow motion
◇ methodical ◇ logical
◇ intonation single ◇ accurate language, attention to detail
◇ real ◇ There are planning steps
◇ Quiet of the silence of the use of wall chart
◇ facial expression less ◇ like a larger individual Space
2. Communication Skills
We encounter analytical type of people, in communication with him to pay attention to:
◇ attention to detail
◇ observe the time
◇ cut into the topic as soon as possible
◇ to the side of the paper and pen in the record, like him seriously meticulous
◇ do not have too much and his eyes of the exchange, To avoid too much physical contact, your body should not lean too much forward and should be slightly tilted back, because the analytical type emphasizes safety and respects his personal space.
◇ with the analytical type of people in the process of speaking, must use a lot of accurate terminology, this is his needs.
◇ Analytical type of people in the process of speaking, to enumerate more specific data, do more planning, use the chart.

After understanding the communication style of yourself and team members, you can take the following communication steps:
? Active Listening : Listen attentively to each other's statements to understand the message.
Interestingly, in the annual survey of cadres by a well-known Chinese IT company, the results show that most cadres are considered not good at listening. Listening is not simply "listening", but also listening and having positive feedback.
? Empathy : Talk about the other person's current mood and the expectations behind it.
Sometimes the purpose of communication is not to listen to the other side of the proposal, but an emotional vent or hope that the other side to accept their views. So stand in the other side of the point of view, say the other side of the mood and the expectations behind, you can make the other person to find the "bosom friend" feeling.
? Be careful with the Truth : Ask a good question to help each other and think for yourself.
Can repeat each other's words, for their own understanding to ask questions, let the other side to confirm, in order to really understand each other's intentions, with each other familiar language to express their views. Ask different types of questions to get different results, such as:
Closed question-used to confirm the correctness of the information.
Open questions-encourage candidates to respond in detail and express their emotions.
enquiring questions-Used to clarify topics and information that were previously discussed.
Hypothetical questions-used to understand how to solve a problem.
Of course, the real communication, but also do not have to be very stereotyped to follow this step, and a master of communication can be a few words to understand each other's views and clarify their views.
In short, the application of the Golden Law of communication "treat them in a way that others like to be treated", seek Datong, save small differences, and strive to create a double win situation, you can open the door of successful communication.

Other references: Https://en.wikipedia.org/wiki/ProScan_Survey

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A brief introduction to interpersonal communication style