About EOM (enterprise operating model) Enterprise Business Model (12)

About EOM (enterprise operating model) Enterprise Business Model (12)
2007-12-25

Keywords:
BisBusiness Information System(Business Information System)

MISManagement Information System(MIS Management Information System)

BISPBusiness Information System Platform(Business Information System Platform)

GbisGeneral Business Information System(General Business Information System)

SBIsDedicated Business Information System(Special Business Information System)

MISPManagement Information System Platform)

GMISGeneral Management Information System)

SMIsSpecial Management Information System)

DTPData Transmission Platform)

EIPExternal interface platform (External interface Platform)

GbispGeneral Business Information SystemPlatform)

SbispDedicated Business Information System Platform(Special Business Information System Platform)

The previous chapter describes the overall analysis and design of the Business Information System (BIS) architecture and the Business Information System Platform (BISP) architecture. This chapter will further analyze the General Business Information Platform (gbisp) in BISP, so that people can further understand the platform design ideas and the important role of the platform, and recognize the feasibility of the platform.

I,GbispComponents and features

In the previous chapter, we know that gbisp is composed

1,Business System Portal Platform

2,Employee Operation Information Platform

3,Product Production Information Platform

4,Customer Information establishment Platform

5,Transaction Platform

6,Customer Account Platform

7,Accounting Platform

8,Data Transmission Platform

9,External interface Platform

And other components (not included in many other platforms ). Let's give some simple explanations for these platforms.

Business System portal platform: used for identity authentication and permission settings to access all business systems.

Employee operation information platform: used to record the Operation Records of employees after they enter the business system.

Product Production Information Platform: used to record and process product design, production preparation, production process, production completion, and other public functions.

Customer Information establishment platform: used to record customer information in all business systems.

Transaction Platform: used to record and process public functions in the exchange of products, services and funds between enterprises and customers.

Customer Account platform: it is a public function used to record and process customer fund accounts after customer transactions

Accounting platform: used to record and process public functions in Enterprise Accounting.

Data transmission platform: used to process all business information and transmit the information to the MIS Management Information System.

External interface platform: receives and sends internal and external business information of an enterprise, used in various business systems.

Although we have listed some platforms in gbisp, there are also some platforms, suchAfter-salesThe service platform is not included. These excluded platforms will be gradually enriched in gbisp implementation.

However, we can see some features of the platform through these platforms:

1,EOM

When designing these platforms, we always take EOM as the theoretical basis and the seven elements of enterprise operation as the key points of design. When designing a business system, products, businesses, customers, and employees are the most important elements in the design.

2,Common functions

When designing the platform, we always grasp the concept of public functions. First, we must clarify the public scope and then extract public functions in this scope. For example, when designing a general business information system platform, we extract common functions from business systems in the same industry and across industries to form different business system platforms. When designing a dedicated business information system platform, we extract the common functions of the enterprise's unique business system to form a dedicated business information system platform.

3,Record Information

In addition to public functions, the platform also records information, that is, records the information processed on the platform. Because the platform is divided by EOM, its information is also divided by EOM. The importance of such information is self-evident.

4,Information exchange between platforms

Not all general platforms are completely isolated, and information exchange exists between platforms. Therefore, data exchange between platforms should be fully considered during the design of the platform, this is especially true for the transactional nature of data exchange (that is, to ensure transaction integrity ).

5,Provide data sources for MIS

When designing the platform, we also have an important consideration: the business system must provide data sources to the management system. Because our MIS Management Information System depends on business system data and relies on data to speak. Therefore, when designing the platform, especially when designing the information structure of the platform, we must take into account the needs of the management information system.

II,Business System Portal Platform Design

First, we will give an example of designing a Business System portal platform to illustrate what a general business information system platform is.

In each enterprise, whether in the same industry or across industries, as long as the enterprise has a business system, there must be user login and other functions. The purpose is to only allow legal users to use their systems. It can be said that user login is a public function in all business systems and is one of the prerequisites of the platform. In terms of user login, there are still many differences between enterprises.

1,Independent Business System

The business systems of many enterprises are independent systems, that is to say, each system has the user login function. Each system varies with system developers and user logon design and programming. This situation is common at present.

2,Portal

There are also a few enterprises. After large-scale enterprise informatization, It is very inconvenient for a user to remember the user name and password of each system. After studying and discovering the public function of user logon, we propose the portal concept, that is, after a user logs on to the portal, he can access all the systems under the portal. Software companies have also launched dedicated portal software. In a sense, the emergence of portals is a new stage of enterprise informatization development.

 What is an EOM-based business system portal platform? What are the similarities and differences between it and existing Portal products?

The similarities are that their main functions are basically the same, which reflects that EOM fully absorbs the Advanced Concepts and products in modern enterprise informatization. Differences:

1,The existing portal product is an independent software. Through parameter configuration and the transformation of the enterprise application system, all the business systems and management systems of the enterprise are integrated into the portal. The EOM Portal is a part of EOMs first. It is a sub-system and is relatively independent. It not only serves the business system, but also the platform.

2,Existing Portal products are independent of business portals and Management portals, while EOMs divides portals into business information system portals and Management Information System portals. The Business Information System Platform has stricter portal requirements, such as security, authentication methods,TimelinessThe number of users is different from the platform for managing information systems. These differences are the differences of specialization.

3,The functions of existing Portal products vary with products, and their meanings and extensions are also different. The Connotation and extension of the Business Information System portal platform are clear, and the platform is used in the same industry or across industries.

4,EOMs uses standard function technologies to implement portal functions. The standard functions are shared by other platforms and business systems.

5,In the information used by the portal, the information items in the existing portal product are defined by the product itself, and the information items used on the Business Information System portal platform come from standard information technology. In general, it uses standard information, such as standard customer information and standard employee information. This information is also commonly used by other platforms and other business systems.

6,In terms of external communication, the Business Information System portal platform also focuses on the special requirements for user login functions in the same industry and across industries, as well as other methods such as the Internet.

7,The Service Information System portal platform is designed to implement centralized management. On the basis of centralized user logon, it centrally manages the permissions of various business systems entering the portal, to ensure convenient, secure, and unified management of business system permissions. Reduce permission management for various business systemsProgramTo meet the trend of centralized enterprise management. Other Portal products only provide centralized functions, while the Business Information System Platform requires that all business systems be included in the portal.

III,Design of customer information Establishment Platform

Let's take another example of building a customer information platform. Generally, the establishment of customer information in an enterprise is distributed across various business systems. The content and format of customer information in each business information are different, and the creation of customer informationCubeMethods and procedures are different. This decentralization method leads to the large problem of duplicate customer information Establishment and the inability to share customer information. In a sense, the establishment of customer information reflects the business model of the enterprise and its maturity. If the enterprise is a customer-centered business model, the Enterprise will pay special attention to the establishment of customer information and the definition of customer information, it pays special attention to the sharing of customer information and the consistency of customer information. In the process of customer-centric implementation, it is not possible to establish and unify Customer Information overnight. Therefore, enterprises have various options for establishing enterprise customer information. For example, they can establish standards for customer information and then require the same standards to be adopted in various business systems. But their biggest challenge is how to face different systems that need different customer information. On this issue, many enterprises cannot unify all kinds of customer information, and think this is an insurmountable difficulty. In addition, because the establishment of customer information is part of the system, almost no enterprise processes it independently, and the processing method varies with the system.

in almost all enterprise business systems, as long as the business involving enterprise customers must record customer information, record customer information has a public function, establishing customer information becomes a necessary condition for building a platform. The customer information Establishment platform is to extract the customer information Establishment function from all the enterprise systems to form a unified platform, the original customer information of all systems is built into a call to the customer information Establishment platform. The platform is divided into two parts: the customer information creation function, which can meet the needs of various customer information Establishment, it can provide centralized storage of customer information, it can process various customer information descriptions and save them. This centralized storage can achieve unique and shared customer information, avoiding inconsistency between the same customer information. The second part is the standardization of customer information, which adopts standard information technology (the relevant standard information technology will be further described in the following sections ), the customer information is divided into standard customer information, General customer information, and user extended customer information. In this way, no matter what the enterprise is, no matter what the enterprise's customer information is, it can contain this architecture. Both writing and reading are based on customer information, so there is no impact on the establishment of customer information in the system. In addition, the standard information and general customer information in the customer information are unique (shared by multiple systems) and are exactly the same as the customer information in the same industry, in this way, customer information in the same industry and across industries can be shared. Some special customer information can be fully extended.

Through analysis, we can see that there is no technical problem in the functional design of the customer's platform, that is, it can be implemented, and it can also be completed in the information design. The design of the customer information Establishment platform reflects the features of the platform and describes what the platform is, what the Platform focuses on, what the platform functions are, and what the platform information is, what is the starting point of its design. Among them, it involves how to deal with the differences of similar information, which is one of the biggest problems encountered by enterprise informatization. The Design of other platforms is based on the design of the customer information platform. Therefore, we can build a platform to understand the design concept of the platform.

The General Business Information System Platform gbisp is an important component of BISP. Its first feature is the "Platform", which means to extract the public functions of various original business systems, according to the EOM theory, various platforms can be called by various business systems. The second feature is "business", that is, what business systems, those systems come down to business, and how to design business systems. The third is "general". That is to say, this platform should not only apply to all business systems of enterprises, but more importantly, it is applicable to enterprises in the same industry. Some platforms can even be used for all enterprises across industries. Through understanding gbisp, we can see that EOMs is different from general business systems. It is not a common concept from business needs to design and development, A system production process for online running. We can gradually understand the EOMs design concept and its important roles.

After explaining gbisp, we will introduce sbisp, a dedicated Business System Platform. Through understanding sbisp, We can deepen our understanding of BISP and learn how BISP applies to different enterprises, how to deal with personality.