An economic and efficient Unified Communication System

Why is Unified Communication becoming increasingly popular? This is inseparable from the advantages of the Unified Communication System. More and more people know that the Unified Communication System can use shorter events to do more, which can benefit enterprises. Time is money. With Unified Communication, are you afraid that time is not enough? I believe many people will stick to this idea.

In fact, with the rapid development of wireless communication technology, high-speed wireless network technologies such as 3G and LTE are playing an important role in unified communication systems, the two main branches of Unified Communication, UC-CUC-Consumers, Unified Communication for individual Consumers) and UC-BUC-Business, Unified Communication for Business) is expected to move towards a unified. This means that the era of mobile Unified Communication-truly having 5A communication anytime, anywhere, any device, any network and any application) is coming to us.

Interestingly, the fact is that enterprise employees need to communicate in a unified manner, while ordinary consumers need to communicate in a unified manner. Of course, most of the time these two identities are uniform-they are employees at work, they are common consumers in life. With the rise of social networks such as Facebook and Twitter, more and more enterprises begin to consider joining these popular social network interfaces for the convenience of employees. On the one hand, this is the art of management. On the other hand, social networks are not only entertainment, but also important media for corporate image promotion, sales customer contact, networking, and relationship maintenance.

Smart phones and other mobile terminals have created conditions for such integration. Mobility has become an important indicator of whether a Unified Communication System is advancing with the times. Foreign companies have established professional mobility forums to discuss these issues. All of these indicate that mobile Unified Communication is about to enter a high-speed growth period.

What do IT decision makers and experts of the Global IP communication alliance think about Unified Communication in April 22? Who are the real Unified Communication decision makers in enterprises? I have been in contact with corporate IT directors for a long time. Their opinions may provide some reference.

During my communication with the IT Director, I found that most of them did not have time to consider what Unified Communication really was. In addition, even if I had time, I found that they would not "care" about the accurate definition of unified communication, that is, popular, the universally accepted definition of Unified Communication has no substantive significance for subordinates. This leads to some of my thoughts.

What do end users most consider for a Unified Communication System? In my contact with many corporate IT decision makers, they do not need to define uniform communications, such as the media and consulting institutions, they only focus on what kind of Unified Communication technology can reduce the "pain points" in their supported business processes ". They are looking for an enterprise collaboration tool that can improve communication efficiency, productivity, and overall competitiveness of the company.

Who is the real decision maker of Unified Communication? In the past few years, the economic environment has forced many enterprises to "spend a small amount of money to make a large number of things". Almost all departments of the enterprise have additional transactions, and the crossover in the workflow is very serious. As a result, the IT department has to accept the control of its superiors in every action. "Where the support is needed, the IT department will follow up ." That is to say, the past IT architects were jointly determined by the business department and IT department, and the IT department was in a subordinate position. Today, the information power of enterprises is completely dominated by the IT department, and the responsibility for success is completely borne by the IT Director. The company's benchmark for determining whether the IT department is successful is nothing more than the ROI). Generally, failure to make a decision within a certain period of time represents the failure of IT decision makers. This means that the recent IT supervisor has more rights and greater responsibilities.

In my conversation with the IT Director, I talked about who is the decision maker of Unified Communication. Their opinions are basically the same. First, we will understand the needs and opinions of frontline employees through surveys, and then translate these requirements into technical things. We will decide which system to introduce.

In summary, IT is not difficult to see that the decision makers of the current Unified Communication System are IT directors. However, IT departments need to understand the most essential needs of employees and enterprises, which is the basis for their decision-making.

Video Communication is one of the communication methods in the Unified Communication System. In recent years, with the improvement of network capacity and the increasing demand for video, the video communication system has gradually become an indispensable part of the unified communication system. Users can collaborate with colleagues, communicate with customers, and communicate with partners.

Just as voice calls are more intuitive than instant messaging tools, video conferences can achieve more intuitive and clear communication effects than voice calls. In addition, high-definition video conferences and telepresence can also show the subtle facial expressions of both sides of the communication, achieving a truly close-to-face communication effect. In this regard, video conferencing is a special Unified Communication Method.

In the current economic environment, video conferencing shows its powerful saving capabilities. More and more enterprises choose to deploy video conferencing systems as an important means to save money.

According to the market action of the Unified Communication Service Provider, video conferencing will become a small choice in the future of Enterprise communications. Cisco acquired tengbo's Unified Communication product line, Logitech's acquisition of Lifesize to enter the video collaboration market, Radvision's acquisition of Aesop's video asset reinforcement service capabilities, and Polaroid's high-profile cooperation with Microsoft and Siemens, it indicates that video conferencing is an indispensable part of future Unified Communication or enterprise communication.