Analysis and Solution of ADSL dialing error code

When using ADSL, some errors may occur due to some reasons. So what do these ADSL dialing error codes mean? Here we will illustrate several common codes to help you analyze them. When handling ADSL Broadband faults, the customer service personnel determine the fault by using the error code provided by the user during dial-up, and then provide a solution. for a long time, the ADSL dialing error code has become a magic weapon for customer service personnel to solve broadband faults. It is also a tried-and-tested method. with the development of ADSL Broadband technology and the development of some businesses, the ADSL dialing error code has been defined. To solve this problem, you must get rid of mistakes, do not judge the fault only by dialing error code.

To meet the needs of IPTV services, China Telecom and China Netcom have upgraded the ADSL Broadband Network and bound the bandwidth accounts and physical ports in some regions, some codes have a new definition and a new fault range. next, I will explain the "new" definition of some error codes based on specific faults.

The illusion of ADSL dialing error code 691

Fault performance:

Because it is an individual user, the ADSL Broadband account and password are stored in the "Broadband connection". Without any change, a 691 error message is displayed during dial-up.

Fault Resolution:

According to the ADSL dialing code, error 691 is caused by incorrect user name or password. why is the error 691 still prompted because the user's ADSL bandwidth user name and password are stored in "Broadband connection? It can be ruled out that the user name and password are incorrect. What causes the error code 691 to appear during system dialing?

Error 691 prompt

After consulting the broadband access provider, we found that in order to carry IPTV services, the ADSL Broadband Network was upgraded, and the user's broadband account and physical port were bound. some users cannot access the Internet. It may be because the bound data is inaccurate. An error may occur when collecting statistics. after re-Verifying the user's information, the physical port and bandwidth account are incorrectly bound. After the re-binding, the user's bandwidth returns to normal.

Fault comment:

With the upgrade of the ADSL Broadband system, the error code will be more and more widely included. The error code alone sometimes cannot solve broadband faults. at present, the failure of error code 691 during broadband connection is mainly caused by the following reasons:

1. User Data Binding error: in order to carry the operation of new services and ensure the security of user accounts, the broadband operator binds the broadband account to the user's physical port. In this way, this account can only be used on one physical port, which limits the roaming of the ADSL account ). if a user's data binding error occurs, the ADSL dialing error code 691 is prompted during the dialing.

2. Account theft: The ADSL user's account is often stolen by others before the broadband account is bound. once the ADSL Broadband account is used by another user, the system will prompt a 691 error when dialing again.

3. Account arrearage: After the ADSL Broadband User is in arrears, the broadband access service provider will temporarily suspend the account. After the user pays the arrears, the account may not be enabled immediately. In this case, if a dial-up occurs, the error 691 is also displayed.

Of course, the ADSL dialing error code 691 may also be caused by incorrect accounts and passwords. when handling a 691 error, you must make a careful decision to determine the root cause of the fault.