Analysis of enterprise IT service management

Throughout the development of IT management system, enterprises not only experienced the development of it itself, but also experienced the process from basic management to service management. In the past, the enterprise information construction with it as the center, the initial attention to it investment, and then focus on it applications, not only to increase the input in the hardware, more focus on the application of software. When the hardware and software are implemented, the enterprise must involve the improvement of IT management level. At this level, enterprises need to control the IT infrastructure and software issues, to ensure that it assets to normal operation, protect the enterprise business is not affected, on this basis to enhance it operational efficiency. This is also at present most enterprise IT application development stage.

With the continuous integration of it and business, with the continuous improvement of the architecture, it to support business innovation, to achieve effective integration between different operating systems, to be able to seamlessly connect different applications of service requirements, to be able to automate the configuration of IT systems, to achieve for the business system to provide some services. So starting from a service-centric to consider it applications, in this case, it gradually developed into a service provider, a service creation, management of the state of service. The center of it may become an IT service Management center from the original software and hardware Management Center, which will also raise many new problems and challenges in IT management.

In the face of service-centric ideas, ideas and architectures, it requires a new perspective on IT management to think about how it should be managed. Looking forward to the future phase, it will further integrate with the business, it and business should achieve further integration. Some fast-growing industries, such as the financial sector, have seen this trend, and many banks have set up E-commerce departments, electronic banking centers, and insurance companies have E-commerce channel department. Similarly, it becomes an important part of the business, a running body of the business, requires IT business processes to be simplified, IT infrastructure becomes an important part of IT business, and it becomes an important tool for our business innovation, and in this trend, In this kind of so-called process enterprise such a concept, IT management will happen how to change, this left for the future to think about. At present it gradually becomes a service-centric development perspective, the enterprise IT management more with the help of management tools to adapt to this change, to enhance IT management system building perfect.

Now many IT management systems, such as the Broadview Coss, will follow the ITIL standard system to carry out its process, to ensure that it processes not only a management of the enterprise, but really into its day-to-day operation and maintenance management, become the day-to-day implementation of IT department content. That is, ITIL service support and service interaction several major functions, implementation of the enterprise management processes and management services. The help desk, fault request, event management, problem management, and release management features provided by Broadview Coss Ensure that the enterprise is able to interact perfectly between business and IT services. Of course, enterprises also need to follow the established information planning for continuous improvement and optimization of the management system, ITIL each process, do not need to implement, but need to be based on the actual situation of the enterprise, combined with IT management system to optimize the formation of a set of internal continuous improvement of the flow of the system.

In addition, IT service management has a very large role, that is, through IT systems to record the implementation of the entire IT process of information tracking and records, the formation of a set of performance assessment of the quantitative standard system, the IT process assessment, the final enterprise IT department has a quantitative assessment of the standard system. This is from solidification, informatization, optimization to quantification of an evolution process, is actually our entire IT management needs such a way to operate, it is a more reasonable way, IT service management is an effective way to enhance the continuous improvement.