Application of Softswitch technology in enterprise applications

The Softswitch technology is still quite commonly used. So I studied the practical application of the Softswitch technology in enterprise applications. I would like to share it with you here, hoping it will be useful to you. Statistics show that about 80% of the revenue of telecom operators comes from enterprise group users who account for 20% of the total. They are the most demanding and frequently-used groups in China Telecom. At present, the demand for enterprise communication construction is evolving towards integration and personalization, and enterprise operations are increasingly dependent on information automation. Therefore, how to deploy enterprise communication systems economically and efficiently has become the focus of operators' attention.

Due to technical and historical reasons, in order to meet the requirements of enterprise communication at that time, enterprises have established various internal communication networks in different periods, which all have some problems. With the continuous growth of some enterprises, the continuous development of businesses, the improvement of enterprise management models, and the increasingly complex distribution of institutions, the demand for traffic and communication business types is also growing.

The Softswitch technology is a general term for the architecture and implementation technology that provides telecom service control capabilities on the IP infrastructure. Its key feature is its open architecture, which separates business from call control, and separates call control from bearer. Therefore, it has good structural scalability. As we can see, the Softswitch technology has already achieved many achievements in the telephone business field, and has also made many progress in the multimedia and mobile business fields. These advances reflect the achievements of Softswitch technology in achieving voice and media stream processing, bearer control, call processing, and business control on the IP infrastructure, it indicates that the Softswitch technology has basically taken shape as a new telecom technology.

An open business platform. Softswitch separates services from call control, so that upper-layer services have nothing to do with the underlying network. Any service provider can quickly and flexibly develop new services based on market needs, enterprises can select appropriate new businesses and new features based on their needs. Multi-network convergence and Softswitch technology enable multi-network convergence, the traditional PSTN, mobile, data, and cable TV networks are unified into an IP-based integrated, unified, and multi-service network, which simplifies the network hierarchy and structure, this avoids the high cost of building and maintaining multiple isolated service networks.

Equipment occupies a small area, and the O & M cost is low. In the softswitch system, each network element device occupies much less land than the PSTN device, greatly saving equipment investment and Data room occupation, and making the project more cost-effective and convenient, in the subsequent network construction process, additional investment in the construction and maintenance of related data centers will be reduced. The network is easy to deploy and has flexible networking. It can be freely expanded based on user capacity and network scale. Provides real-time, comprehensive, and policy-based network management modes, as well as centralized remote network management and maintenance functions.

From the above aspects, we can see that the application of Softswitch technology in enterprise internal communication systems can not only solve many problems existing in traditional enterprise communication networks, but also meet the needs of modern enterprise communication networks, the adoption of Softswitch technology can provide enterprises with a more diverse range of business package services, such as short messages, password billing, secretarial service, voice mail, Internet access, SOHO, integrated card number, enterprise video, alarm clock service, one machine multi-number, and other business combinations.

"MyOffice business" is a communication solution provided by UT Starcom for large enterprise customers. It uses the UT Starcom mSwitch softswitch system to connect an enterprise to different office locations across multiple regions, creates a "Virtual Connection" that does not require long-distance calls ". In addition to all basic functions of wide-area Centrex, it also provides multiple access methods and supports a variety of value-added services.

UT Starcom MyOffice business solution can provide integrated products and solutions for a new enterprise without any communication facilities, it can also provide a convenient way for enterprises to upgrade to a new IP converged network, which not only protects their original investment, but also enables enterprises to enjoy the price advantage of IP voice, which is easy for enterprises to accept. Especially for those enterprises that have used PBX for a long time, this helps achieve a win-win situation between operators and enterprises. In addition to basic communication services, the MyOffice enterprise Communication System Based on the mSwitch softswitch architecture can also provide the following new services to greatly improve work efficiency.

Web conferencing service. The Web conferencing service provides an interactive voice and data conferencing system that supports a comprehensive and flexible dynamic communication environment. Employees can work in the office or at home, whether using a telephone terminal or a Web browser, you can book or organize a teleconference in real time to improve production efficiency and reduce unnecessary business travel expenses.

Unified messaging services. Unified Messaging stores and manages all information such as voice, fax, email, and short messages in the same location, and opens a voice mailbox for each employee. Enterprise employees can send and receive their own information by phone, fax, mobile phone, PC, and other communication devices anytime and anywhere. For example, they can "listen" to E-mail by phone, in this way, the customer's email information can be obtained in a timely manner, and feedback can be made quickly to improve customer satisfaction.

Business 1. An employee who has applied for the No. 1 service has a primary number and can freely define any associated number (such as a home phone number or mobile phone number ). When a customer calls the primary number, the customer can call the associated number in sequence or at the same time according to the requirements of the employee. In this way, employees will not miss their phone no matter when or wherever they are, and will miss business opportunities. This business is particularly important to the sales staff and department leaders of the company.

Click dial-up service. An enterprise can set a link item in its advertising space on the Internet page. After an online user clicks, the user can call the advertiser's phone number through the mSwitch system. After the call is over, the cost of the call will be recorded in the account of the enterprise, which will greatly affect the small investment of the enterprise.

Looking forward to the future, Softswitch technology has a bright future and a bright market. Its technical features and structural features enable the enterprise group to reduce network construction and operation and maintenance costs, introduce new technologies, and enjoy new businesses to meet the increasing communication needs of its internal staff and external customers. UT Starcom closely follows the Softswitch technology. Its MyOffice solution based on the mSwitch softswitch system can provide enterprises with a cost-effective solution that can meet their communication business needs, the solutions that adapt to the future development of communication networks will certainly help operators remain invincible in the market competition for major customers.