Can I buy credit for a shopping online shop?

A few days ago, a small fish who just opened a shop to do business on a popular shopping website told reporters that recently, it often received some ads about "helping you brush credibility". The content mainly says, you can purchase credibility as long as you spend money. Different levels of credibility have different prices. The first time I became a shopkeepers, I was wondering whether the online store's reputation was so good that I could buy it with money? I often patronize online stores and perform online shopping, mainly depending on the seller's credibility. If the credibility is not credible, why should I evaluate the seller's credibility and product quality? Wen/reporter Wen Jing

Superstitious credit online shopping has been cheated

What do you first watch when you shop on a website? I believe that of consumers will see the seller's credit rating ". But sometimes it's just credit that fooled you.

Xiaorou purchased a dress in an online shop on a popular shopping website in China. The shopkeeper claimed that the dress was a Korean brand. It costs more than 500 yuan in malls and only 100 yuan in online stores. Xiaorou looked at the store with almost the highest credit rating. In addition, the clothing effect map was very attractive and he immediately captured it. After receiving the goods, Xiaorou found that the clothing and online shop photos are very different, the quality is very poor. Xiaorou immediately contacted the shopkeeper. The answer was that there was absolutely no problem with the quality of the clothes, and there was a normal gap between the physical products and the photos. Xiaorou can only make payment in the end.

In this case, the reporter called the relevant management departments and said that if there is a shopping dispute in the individual store of the website, he would call the online transaction provider to solve the problem. Afterwards, the reporter tried to call the customer service phone provided by Xiaorou, but he had never been able to connect.

Many readers have reported that they have had such experiences. In online stores with high reputation, they not only bought fake and shoddy goods, but also suffered unreasonable complaints from shopkeepers.

Revealing the credit transaction process

According to the reporter, the whole operation process of the so-called credit transaction is roughly: the shopkeeper uses different user names to shop at the store and performs "fake transactions". After the transaction is completed, the store will be well received. So many times, the store's credit has been increasing.

Ahing, a shopkeeper with many years of online sales experience, told reporters that some shopping websites do have sellers dedicated to helping people brush credit, and there are "regular prices", the higher the credit, the more expensive the price. "These sellers sell credit. After you make the payment, they shop in your store using multiple user names, and then help you score a high score, so that your credit can go up. The higher the credit, the more products and stores you search ." Therefore, it is not uncommon for sellers with high credit to sell fake or inferior goods. Consumers must keep up with 12 points of attention during shopping.

According to people familiar with a shopping website, this situation exists in many shopping websites, but these transactions are carried out between two individual stores, making it difficult for website administrators to supervise them. Of course, if you receive a credit fraud complaint, the website will investigate it. If there is such a complaint, the website will severely punish the two.

Online shopping in case of false rights protection is not easy

Currently, there are two main types of online shopping for individual consumers: B2C E-commerce, such as the shopping network directly under some physical stores; C2C, websites only provide transaction platforms, such as Taobao, eBay, and Pat networks. Fake and shoddy goods are easy to appear on shopping websites, especially on C2C shopping websites.

The reporter learned that there are indeed some illegal sellers selling fake and shoddy goods on some shopping websites, most of which are famous brand clothing and handbags. "Different from physical stores on the market, online sellers do not need to register in the industrial and commercial departments. Once consumers discover that fake and shoddy goods or consumer rights are infringed, the industrial and commercial departments cannot even solve the problem. The public security network supervision is responsible for monitoring large network frauds ." After consulting a staff member of Guangzhou Industrial and Commerce Department, the reporter received the above response.

In fact, some mature online transaction service providers (such as Taobao, and eBay) have a similar set of claims that they can protect the interests of buyers. For example, the "Taobao Alipay" and the "fake" credit plan of the Pat network. However, these measures cannot protect the rights and interests of consumers by 100%, and most of the time they have to keep their eyes open.

At the same time, some mature and well-known shopping websites, although there are different forms of consumer protection services, but the entire process of representation is quite complex, the consumer needs to have relevant skills and sufficient transaction certificates, it takes quite a long time.

According to relevant persons in the legal profession, online shopping consumer groups have been increasing in recent years and transaction disputes have also gradually increased. However, it is difficult for consumers to protect their rights in online shopping transactions, the main reason is that most online stores are registered with virtual network names, and the real identity of operators is difficult to determine. There are usually no written transaction documents in online transactions, which makes it difficult to obtain evidence. Therefore, consumers should strengthen their self-protection awareness during online shopping, and pay attention to keeping chat records, related web pages, and payment creden。. If possible, they may ask for them to protect their rights and interests afterwards.

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Online shoppers teach you how to be a smart consumer

Since credit can all be fake, why do consumers choose reliable sellers and products? The reporter interviewed several experienced online shopping sellers and buyers. They said that online shopping should first select a reliable shopping website. The so-called reliability is at least after the consumer finds the goods wrong, ability to complain and protect rights. Second, credit, buyer messages, and physical images are the main criteria for reference. In addition to viewing credit, you can also view the buyer's message. The higher level, you can view the speed of online product shooting (that is, how fast a product is sold, which indicates that the store is popular and the product quality is reliable ). Third, payment is required to use a third-party payment tool, such as Alipay, and select cash on delivery. Do not make payments directly by bank.

If there is a problem with the goods, you can immediately stop the payment and refund the goods through the corresponding procedures. Finally, they suggest consumers have the mentality of "selling goods with money" when they shop online. Even if the online products are cheaper than the market but offer too much discounts, pay attention to whether they are tricky, or fake or inferior products.