Chang Xinda Business Teaching dual-use call center training professionals

With the rapid development of network and communication technology, the call center industry is also closely following their pace of rapid development. Authoritative research institutes show that the 2008 China Call Center area achieved 22% growth. According to industry analysis data, China's call center industry will grow at least 1 time times in the next 3-5 years, and China will grow 200,000 seats in the next 5 years. Call Center is the core of industrial upgrading, is the main manifestation of business process outsourcing (BPO), is a high-tech, globalization and information-based labor-intensive industries.

The rapid development of the call center industry, at the same time, led to the call center practitioners of high-volume demand. At present, the large and medium-sized enterprises in the demand for call center professionals, welfare benefits, short supply. In China, because of the lack of professional talent, the current employing units only recruitment marketing Professional or computer professionals to carry out two training can be on duty, to enterprises cause greater talent pressure and relatively high training costs.

Faced with a huge human resource gap, some colleges and universities have set up a call center professional, using professional call center equipment and software to conduct in-school training. It integrates the main individual competencies of the call center professional into the comprehensive ability to meet the needs of the society and the market for talents.

The training system of dual-purpose call center of Chang-shun-da business Teaching

Chang Letter of Business teaching dual-use call center (www.ipxchina.cn) training system based on the overall solution of SoftSwitch Integrated Services network equipment, the realization of IP distribution, in the networking program, hardware equipment, network construction and software development and other technologies to adopt advanced mature technology, adhere to the principle of openness and standardization, The whole service system and the international mainstream technology in parallel development. The call center system software has the good expansibility, the protection already has the investment, the maintenance is convenient, the operation is simple, the security is high.

As a commercial system to achieve the current call center in the actual application of the more conventional business, such as telephone sales automatic call system, customer complaints, TV shopping system, can simulate the actual business process of customer data input, call Customer Information screen, order entry, Order Processing (collection, delivery, etc.), Output statistical reports and other operations;

As the teaching training system can carry out the simulation of the service response exercises, according to different industries, set different types of exercises for the trainees to practice the operation. In the title set (title, text, voice, standard reply including text and speech, score), you can set up the customer's simulation problem, standard reply, the learner can be based on the system's prompt for the standard reply, the student's voice is synchronized recording, so that students and teachers can check the tone, intonation, Attitude and other aspects of whether or not standards.

After the test, the teacher according to the corresponding permissions, you can view the assigned to the student's answer details, listen to the student's recording, scoring operations.

Chang Xinda combined with multi-year call center construction experience and resource accumulation, has been dozens of major technical secondary schools, vocational colleges to build call center training platform, each year for the social Training call center practitioners nearly million people. Through the professional training tools and practical training courses, the call center practitioners to raise the professional ability to a new level.

Chang Xinda Business Teaching dual-use call center training professionals