Contact person. Please do not try your best

Work Customers often call to ask about their own Broadband Account and password, or require monthly subscription or Broadband Whether or not the fee expires, and so on. These things are small, but the inconvenience it brings to the customer cannot be ignored. How can we avoid these problems and gradually prevent such incidents? For enterprises, fine-grained service standards can be formulated, and services are done by people. Therefore, we need to "do not give up with your hands" in the service process ".

When the installation Manager installs broadband for the customer, it sticks the mouth sticker with the broadband account, password, and contact information to a humble location, customers who have lost their accounts do not have to carry their creden to the business office for query. In case of any obstacles, they do not have to complain to the group 10010.Account ManagerWhen visiting customers on a regular or irregular basis, leave the customer service phone number to the customer and give the customer's opinions andSuggestionsKeep this document on your own, resolve existing problems in time, and improve the service. The customer will not easily switch to the Internet. When serving the customer, the salesperson reminds the customer not to forget the items they carry with him, the customer will no longer claim the wallet and key at the front-end. After the customer's broadband and monthly subscription expire, the grid manager in charge of the customer's area will promptly remind him of the renewal, there will be no complaints from customers due to high arrearage; and so on, we only need to do it! To do this, you don't need to spend too much energy or cost. You just need to make the service work more detailed.

"because Taishan does not reject the fine soil, it can become high. Therefore, the river and sea can become deep without selecting the fine stream ." Therefore, the service is endless, and Details determine success or failure. For for communications companies, currently, they are fully established, and they are" hitting a terminal on a needle, but what they fight is fine ", this requires enterprises to pay attention to and strengthen service quality management, and require frontline employees to consciously improve service quality and improve customer satisfaction and perception.