Customer-centric-cmme Learning

The company has recently prepared cmmi5 and invited QAI for consulting and certification. So I had the honor to have listened to Mr. He Dan's course and thought it was very rewarding, mainly including the following aspects:

 

Wisdom formed after Knowledge Extraction

I used to know this sentence, but I have no deep understanding of it. However, with the unification of various standards, for example, referring to the iso10006 standard compiled by PMI project management system, the phrase "Wisdom After knowledge extraction" is increasingly proven. Because we pay more and more attention to learning and communication, as these activities continue to develop, "taking advantage of human strengths and complementing ourselves" becomes a matter of course. This reminds us that from the perspective of wisdom, you will get more and learn more.

Customer-centric

When the teacher talked about this, three questions were thrown out consecutively: 1. Do we pursue zero permissions or zero disappointment? 2. Comprehensive Quality Management or comprehensive Customer Value Management? 3. Should we focus on products or customers? People-oriented, customer-centered words are never beautiful slogans on paper. Just like the three typical problems of Baker, you can use these three questions to ask yourself, you can get answers to many questions.
In addition, the fourth version of PMBOK clearly manages "stakeholder analysis" as an independent project process, which also coincides with cmme, which also reflects the previous point.

What should I pay attention?
Now everyone has put forward performance appraisal, and there is no place to mention quantitative appraisal. But how many people can actually use the "indicator" field? It's not about anything, It's about overall quantification, it's about "goal-oriented", just the results. Here, the teacher prescribed a good prescription: Pay attention to the most important "cause" and the most important "result ". Only by quantifying important factors can we achieve the purpose of regulation and control, achieve good in-process supervision, and cooperate with the management of important results to achieve the effect of supervision, effective post-event detection and remediation.