Details determine success or failure. A golden rule for HR to interview graduates

Details determine success or failure. A golden rule for HR to interview graduates

I have been engaged in human resources for many years and have accumulated more or less experience. Many colleagues have published articles about How to Write resumes and the etiquette requirements for interviews. Zhu Yu will not go into details. As 2006 graduates enter the job-seeking stage, I would like to share some opinions on the interview process, hoping to help you. Of course, it's just a family of words. If it can be used as an example, we're lucky.

Even the best HR staff will feel a little confused when they are interviewing their fresh graduates: they cannot ask for work experience; they can provide referencecheck; their professional knowledge is out of touch with their actual needs; some graduates do not even know where they are interested. In addition, the mentality of graduates is unstable-those who are eager for success and are arrogant and have a lot of people with high eyes. Therefore, many companies are beginning to use competency (competency) for evaluation.

It is necessary to first introduce what competency is. Competence is a kind of behavior that can be observed. This kind of behavior shows more in successful people, more frequently, and more results. If you use the iceberg on the sea as a metaphor, one tenth of the above is the competency, and nine out of ten are our knowledge, skills, attitudes, and values. If you ask during the interview: Are you sure you want to strictly implement every rule of the company? The answer must be "yes", and such a question seems to us ineffective. Therefore, in our company, all problems require a practical example.

Now, let's go back to our topic-how can the fresh graduates have the skills to answer a series of questions during the interview.

Remember before you start:

The golden rule: 80/20 --- you have to assume 80% conversations, and the interviewer will only say 20%.

Platinum Rule: You must try to control the pace and topic of the interview.

Diamond law: Give questions that are uncertain to the interviewer.

1. Introduce yourself in one minute

This seems to be a mandatory answer. Don't think it's easy. If you use one minute to repeat your resume, congratulations! Your impression is gone! We recommend that you describe your name, school, and major in at most 20 seconds. Then let's turn to your own advantages or strengths. Be sure to give the interviewer a good impression on you in the shortest time, or at least be interested.

The successful model can be: My name is XXX, My English name is XXX, And I am from XX Province, XX city. In June this year, I will graduate from XX Emy, XX Emy. Apart from the introduction you can see on your resume, I would like to talk about my expertise in xxx/my biggest feature is ...... (Example ). Based on my self-confidence in this aspect, I have the courage to apply for the xxx position in your company. (View table) One minute has arrived. I hope I have not timed out. (Very sunny smile)

If the interviewer is not EQ too low, your last sentence should make him relax and smile. The younger-qualified person will ask, "Why do you think so ?" If he really asks you that, bingo! You have the opportunity to manipulate this interview!

2. A frequently asked question for new graduates is: why do you choose your current major? Be careful. The purpose of this issue is to evaluate your competence in decisionquality. Therefore, do not simply say "interested" or "optimistic job prospects. Let us give you a successful example (also applicable to, for example, 'the success/the biggest decision you have made "):

Q: Mr. Zhang, why do you choose finance?

A: indeed, finance has become a top professional in colleges and universities for many years, which leads to inevitable fierce competition in employment. But when I first chose finance, it wasn't just because of its popularity. I have long targeted foreign enterprises in Suzhou Industrial Park. According to the statistics I collected during my third year of high school, there were XXX foreign companies in the park, and the speed was increasing by xxx % every year. Based on at least five people in the Finance Department of each company (general ledger, receivables and payables, taxation, cashier plus a manager), and the average resignation rate of the park is 15%, when I graduated, there may be xxx vacancies. When I graduated, I should have graduates of XX related majors nationwide. Among them, 10% may be targeted at Suzhou, and the local reputation of the Suzhou University I filled out is acceptable, which is in the middle. So, 1/2 of the competitors can be eliminated by me. In addition, I am studying locally in Suzhou and can seek opportunities earlier in four years. Therefore, I am very confident to choose this major.

In fact, no interviewer will believe that you have made such a thorough investigation and analysis, but you have already shown your ideas when making decisions, so you can add points.

Remember: All answers must meet your professional requirements. Don't say it too well. You can just justify yourself. Otherwise, they will think that you are either too hypocritical or too arrogant. Also, I should be interested in my major or add some dramatic effects: the Financial Management I originally understood is account management, So I regret it for a while at the beginning, it wasn't until I started my enterprise practice in my junior year that I really liked my major. This is truly credible, and more importantly, it is natural for you to guide the prepared question: the harvest of internships.

3. In order to evaluate your learningonthefly competency, We will usually ask you about your gains during your internship. In this case, do not exaggerate your score and be modest. Also, let's talk about your mistakes (don't worry, after all, you're on an internship ). Remember: give a detailed description of the current situation (situation), the purpose (task) You want to achieve, the steps you have taken (actions), and the result of the event (result ), also, you can learn from lessonlearned and how to apply it to your work to avoid making similar mistakes. Finally, let's make a conclusion: the original books should be able to use them skillfully at work, and there is still a long way to go. It can also be said: after returning to school, I made a summary of my internship experience and found that I still need to strengthen my skills in XXX. Therefore, I pay attention to using the last semester of the University to make up for this deficiency. Now, I am very confident in myself. If time can be reversed, I believe I can do better.

4. Have you ever worked with others? (Always answer "yes") So how do you deal with different opinions in this process? Check your conflictsmanagement. Most enterprises do not appreciate the good people without principles. Therefore, You need to pack yourself stronger.

I personally replied with satisfaction:

Everyone in the team should be able to express their opinions freely and honestly. I will listen and analyze them very seriously, but I will not give up my opinions without principles. After democracy, concentration is needed. I am the chairman of the school English Club. I have two employees who disagree with me when organizing the annual gala. (Pause and let the interviewer remember your highlights.) I held a meeting with them. We have all explained their respective reasons. Unfortunately, I still did not convince the two. In this case, I would like to thank them for their active participation, but said they would still adopt my solution. My philosophy is: meeting is not equal to voting and does not require a minority to obey the majority. I am the owner and I believe I have the ability to adopt the best solution. If it fails, I will take the primary responsibility. If I am a common member of the team, I will keep my opinions, but I still want to seriously implement the decisions that managers have made. Of course, the school is different from the company after all, and the situation will be more complicated, but I firmly believe that any problem can be solved as long as we follow the principle of "not right.

When answering the question, you must look at the interviewer with a smile to dilute your aggressiveness.

If you are not sure, you can return the question to the interviewer and give a try (or the same problem ):

Q: How do you deal with different opinions?

A: What you asked is exactly what I was most confused about, and the teachers in the school never gave us such advice. On the one hand, I don't want to be a good old man without principles, and on the other hand, everyone is friends with each other. I don't want them to feel that I am arrogant. I did this at the time :...... However, I do not know whether it is correct until now. Maybe I can get some advice from you. Do you mean that I have a problem with this?

If the other party is talking to you right away, he must be a rookie. You don't need to be nervous, because a reasonable response should be uncertain: in fact, there will never be a standard answer to this question.

5. How can I solve multiple problems when they occur at the same time. This is the competence of priority setting. The solution is to divide all the tasks to be handled into four quadrants: Important and Urgent; important but not urgent; not important but urgent; not important or urgent. But remember, do not directly describe this idea. This will make people feel that you are not a freshman. It is better to use examples. A good example I have interviewed: When I was in my junior year, I had to review and prepare for the English level 6 Examination. At this time, I had the opportunity to work as a part-time department assistant in a company, however, it takes three half-day a week. At the same time, the monthly English Salon activities should be organized, and (I am sorry to say) take the time to accompany my girlfriend (the last point is very important and can make the atmosphere lively, we also created an emergency case ). I used a non-course afternoon to work in the company. I usually go back to school at half past five. The 30 minutes on the bus are just used to summarize the gains and knowledge you need to know about the day. I have dinner with my girlfriend in the dining room, go to the classroom for study at half past six, and go back to the dormitory. The English salon is assigned to two officers in the sophomore year. They will talk to me in the self-study classroom every day for 10 minutes. I will give them some suggestions. In this way, I didn't spend much energy on salon activities, so I could understand and control the whole process. After passing the level 6 Examination, the company spoke highly of my work and I learned a lot. The English salon was held on schedule, and my girlfriend and I were not separated.
This also demonstrates three competencies: priority setting; Delegation and work/life balance.

As a fresh graduate, you should understand the Department architecture of foreign companies before the interview. Taking European and American enterprises as an example, the positions in the General Department are as follows: assistants (for undergraduate students, you can skip them sometimes) --- specialists --- senior specialists --- supervisors --- senior supervisors --- Department deputy managers/sectionmanagers --- department managers. Generally, the supervisor requires more than five years of relevant work experience, which is a watershed. Okay. Come back and talk about how to answer questions about career planning during the interview. In fact, you don't need to answer these questions without being impeccable. You can't do this either-you are so plain-you think you are unambitious. You are too professional to answer and think you are too ambitious.

To answer these questions, you can add the following points:

1. set a long-term objective related to your major. This objective is related to the company's work, but not limited to the enterprise (because of limited space, there will be many problems that are too detailed ). For example, HR students can say that their goal is to become an excellent talent Evaluation Expert or senior enterprise human resources consultant before the age of 35, or within 10 years; engineering and technical students can be lean production experts or black band masters; It Majors can be experts in information resource integration and ERP solutions. Note that you should focus on what you want to do, rather than what level you want to climb.

2. Break down this goal and make progress in one year, three years, five years, and ten years. You have to compile this on your own. We will not be able to give an example here. Remember, each stage should show how much you can contribute to the company and how you can improve it. What is the relationship between it and your long-term goals. In this case, you can contact the department architecture you just mentioned.

3. In this process, in addition to trying to charge constantly, you should also talk about how you want the company to help you. For example, you can have the opportunity for job rotation or participate in various projects. Do not mention the hope that the company will give you training, send you abroad, and reimburse you for tuition fees. You must behave as you wish to grow in practice.

4. Emphasize your stable mentality. You can say like this: "The Chinese people are the most well-known or 'give their places and do not seek their positions. 'Therefore, many people think that the supervisor's rights can be used only when a supervisor is assigned a position, give full play to the role of the supervisor. My philosophy is different from that of others. I think the opposite is true. When you show your supervisor's ability to do more work, the company will naturally consider adjusting your position. When I don't have enough power, I need to use my own influence, so I despise those who want to be promoted, but have no achievements ." In this way, your self-packaging is successful for more than half.

5. At last, be sure not to be very confident in answering similar questions. Occasionally, people who are not deeply involved in the world may feel that you still have students. "This is a big problem. I have considered it on and off at school. Now I will give a brief explanation, which may seem wishful thinking, I hope you can advise me That this buffer is useful in many cases. (Do you still remember the diamond law ?)

Finally, I would like to mention the body language of the interview. The number of new graduates I have interviewed should be between 1000 and 800. I found that almost 90% of people adopt a very closed posture after the seat, and they are very cautious. This cannot be said to be a bad thing, but it does make the interview difficult. Now, close your eyes and imagine a sweet conversation with a couple in the candlelight. They should have almost the same posture. You usually have a long chat with friends, and I believe they adopt the same posture; when talking to Heads of State on TV, the two usually share the same or similar posture. This is because if two people adopt the same posture during the conversation, the two sides will subconsciously agree with each other. We call this consistent posture rapport. I personally pay great attention to the use of rapport to improve the communication effect (especially if someone is arrogant, regardless of his position, I will also talk to him on a cross-waist basis-do not lose :))

Also, during the interview, gestures are very important. In particular, when you answer a big question, you can use your hands to list 1, 2, and 3 on the desktop. This will make you feel very organized and will not look very immature. When talking about how I would do it, putting the palm in the palm of my heart really has a reinforcement effect.

In a word: During the interview, it is easy to be well-educated.