Do well in it operation and maintenance management of people, things, things, process standards system, work peace of mind

Failure will always occur, and no one it enterprise operations can rest assured. But we can do preventive measure, punches, trivial. In the daily work, to do pre-prediction prevention, the solution of emergency, after the analysis and summary.

In order to improve operation and maintenance level and avoid risk failure, it is necessary to establish a good operation and maintenance system fundamentally. Operation and maintenance system is the foundation and core of operation and maintenance. Through the construction and improvement of operation and maintenance system, our operation and maintenance are stable and reliable, accurate and complete, and normative science. From a certain point of view, system operation and maintenance system can be described by a tetrahedron, including four aspects: people, things, things, process standards.

For example, Siteview Itoss integrated IT operation support System from four aspects of people, things, things, processes can be very good to the operation and maintenance system architecture, they interact with each other, together to build a complete and practical operation and maintenance system. If it can be IT management personnel, enterprise leadership, end-user level employment single process, performance assessment process, user satisfaction, network health, and real-time monitoring of IT equipment, it facilities, it applications fault tracking source, positioning, collaborative resolution, and then audit into knowledge experience, for IT operations management Big data analysis, In the IT operation and maintenance management in the enterprise people, things, things, processes organically integrated integration, operations and maintenance Management quantification, standardization, process, digitization, automation, intelligent to simplify the standardized management, it is feasible to ensure that it operations in the prevention of failure, failure rate, failure resolution rate, It in operation and maintenance operations to maximize the trend in the most efficient operation, comprehensive and sustainable operation, the cost will be minimized, smooth operation, customer satisfaction, the best performance, assessment and perfect.

Real-time monitoring and monitoring of IT equipment and IT applications: 650) this.width=650; "Src=" http://s5.51cto.com/wyfs02/M00/7F/88/wKiom1chsJCB1_ 7maagyjxwrmra304.jpg "title=" siteview001.jpg "alt=" Wkiom1chsjcb1_7maagyjxwrmra304.jpg "/>

Work order interface IT operations management, it facilities application management, end-user support process:

650) this.width=650; "src=" Http://s5.51cto.com/wyfs02/M01/7F/88/wKiom1chsK6i50WoAAIhVsvA57c212.png "title=" Siteview002.png "alt=" Wkiom1chsk6i50woaaihvsva57c212.png "/>

Network Health to the leadership of non-technical personnel involved in the operation and maintenance of IT management interface:

650) this.width=650; "src=" Http://s1.51cto.com/wyfs02/M01/7F/85/wKioL1chsZDAQ6zEAAZV02QVfd8289.jpg "title=" Siteview003.jpg "alt=" Wkiol1chszdaq6zeaazv02qvfd8289.jpg "/>

On the Siteview itoss of people, things, things, process standards of the very few functional parts can be seen, if any one of the above dimensions imbalance, then the entire operation and maintenance system is a short board, bucket effect. For example, with the development of business, it operation and maintenance environment should also evolve. Need to do more things, you can spend money to recruit, buy new hardware and software equipment. But is the process standard compatible with IT development? If the process standards can't keep up, then it might be a mess, a pit, a struggle. The human skill level collocation unreasonable, the responsibility confusion unclear, the asset equipment management confusion, does not meet the business need, at this time may even recruit more people, buys the more equipment, only then causes the operation dimension work to be worse. The production object needs to have the model, the construction building needs to have the frame, the dry operation dimension work also needs constructs the system. A good framework system is the greatest guarantee of operation and maintenance safety.

This article is from the "11520385" blog, please be sure to keep this source http://11530385.blog.51cto.com/11520385/1768596

Do well in it operation and maintenance management of people, things, things, process standards system, work peace of mind