E-commerce: four key points to get online business

E-commerce | online

E-commerce from the public more and more near, online business is more and more optimistic about how to do a good job in E-commerce, the author based on practical experience, think that there are a number of points:

First, to obtain customer trust.

This is the primary solution to E-commerce, because online business is the same as offline business. How to get customer trust is the key. To obtain customer trust is mainly a few common skills.

1. The contact address, telephone number, and other related proof are shed on the page. Mostly just a certain network, because now the site is too much, what is called what the net, so only the actual data displayed, in order to initially obtain customer trust.

2. Be familiar with the service or product related knowledge that you sell. For example, selling cosmetics, I will be familiar with the relevant beauty knowledge, with professional knowledge to answer the questions asked by customers and so on. So, although my mall is now because the revision is not advertised, daily traffic only dozens of people, but 10 daily orders, business continues.

3. Customer evaluation. Try to make every customer to their own service to do a simple feedback, you can receive a lot of good ideas constantly improve themselves, and select some good evaluation on the site, so the effect is very good.

Second, the good service.

Good services not only include instant response to customers, instant delivery products, etc., but also include many small details on the tone of the telephone conversations with customers. These aspects do well, it is easy to bring a good reputation. Word of mouth is the best way to publicize, have a good reputation, business can not be bad.

Third, a comprehensive marketing strategy.

E-commerce is certainly inseparable from network marketing, and network marketing depends on the details of success, out of many aspects of knowledge and skills, such as search engine rankings, links, network advertising, community publicity, e-mail marketing and so on, you can do their own learners, But it may be better to start with a professional company. I also used an online shopping tool-"online customer service Expert" (http://www.123kf.com), is an enterprise-class web site real-time online communication system for corporate websites and site visitors to provide a real-time, An online communication platform. In simple terms, visitors to the site in the process of browsing the corporate Web page, only need to click on the page's customer service icon, you can communicate with the enterprise real-time, without downloading plug-ins or software, is to conduct online consulting, online marketing, online customer service powerful tool. You can also automatically invite visitors to talk to me. So I firmly seize the delivered to the customers, access to active marketing opportunities, a short period of time to help improve the site sales, passive to active, variable flow for income.

Four, choose a good courier company cooperation.

Distribution is a key link, so in the choice of express company, can not directly look at the price, the key to see the speed and quality of services. Because in the eyes of customers, express service is part of our e-commerce services.