Easy-to-expand core model of Office Process Management (2nd edition)

Preface to the Office management system upgrade thinking, planning work, has been more than a year (November 2013, "The use of cloud technology upgrade to transform existing application system thinking"). From March 2014 onwards, I began to assist users to complete the planning, can research, project, until this year (2015) January as a program manager to undertake this project, construction ideas are also formed clear.

At first more is the cloud computing perspective, through technical means to support users, draw a pie for the user, but the user investment is limited, the result is like buying a small meal pack to hunger is not enough, so, can only according to 28 principle, provide core business support platform, or called the minimum core of the Office production and operation capacity products, The interface and architecture to reserve future expansion and increase budget.

Traditional office management and its business status

Since the beginning of office automation, the traditional Office system gradually upgraded to work flow, collaborative office, knowledge Management as one of the knowledge-based collaborative Office system for enterprises and institutions to provide document management, process approval, collaborative work, communication tools, document management, comprehensive information, departmental office, electronic Forum, program management, project management, Business functions such as task management, meeting management, associated people, system integration, portal customization, contacts, work notes, questionnaires, common tools, and more.

At present, enterprises and institutions of the Office system more traditional "chimney-style" architecture model, that is, according to the function divided into different subsystems, according to different needs of independent design and construction, system architecture from the application, data and infrastructure, are based on chimney-type deployment. The salient features of this system architecture model are vertical unification and integration of system internal construction. Although this system architecture mode guarantees the unification of the internal construction of each function system, it also leads to the problems of the system independence, information opacity, poor horizontal coordination among departments, less commonality and low resource sharing rate.

Figure 1

As shown in 1, there is a representative "chimney" business status chart, showing the status of Management division. As seen from the business function perspective, many features have obvious similarities. Do not unfold the analysis here, only give my analysis conclusion:

The core business of office management is approval flow + document = Business Process management.

Recall the office management information before the process of business is this:

(1) The staff first fill out the application form (or Approval form), fill it out, together with the ancillary information binding together, sent to the next link for processing (or approval);

(2) The above-mentioned business process, the first concern of the management is the process to go right, followed by the submission of the report and information, the report and information is the application document and its attachments.

The essence of the return business is the previous analysis conclusion: approval flow + documentation = Business process.

The business in Figure 1 can be attributed to the document management, general Office, business Process Management, comprehensive information, professional management of the five parts, and from the Office management category can be directly defined as business process management as the core, as well as the extension of the document management and general Office, Document management and general Office can be understood as curing some of the business process management .

Business Process Management is a series of activities that are performed by different people to achieve a specific value goal. There are not only strict sequencing, but also the contents, methods and responsibilities of the activities must be clearly arranged and defined, so that the different activities can be transferred between different roles. There can be a greater span of time and space transfers between activities and activities. In the narrow sense of business process, it is considered to be only a series of activities associated with the satisfaction of customer value.

Business process management is from business process establishment and standardization, business process optimization, business process reengineering three levels developed, at present, has developed into business process reengineering stage, is also the focus of the Office system upgrade, in the optimization of 370 processes on the basis of the reengineering process. Such a business process management model is shown in 2:

Figure 2

Management reform requirements-business process reengineering

BPR (Business process REENGINEERING,BPR) was first proposed by Michael Hammer and James Champy of the United States and reached a managerial idea in its heyday in the the 1990s. The emphasis is on business processes to transform objects and centers, to care for the needs and satisfaction of customers, to make fundamental reconsideration and thorough redesign of existing business processes, to utilize advanced manufacturing technology, information technology and modern management methods, to maximize the integration of technical functions and management functions, In order to break the traditional functional organization structure, to establish a new process-oriented organizational structure, so as to achieve enterprise management in the cost, quality, service and speed and other aspects of the dramatic improvement.

With the management standardization, refinement, the original office management category of some of the business migration to ERP, HR and other professional management system, retain the traditional document management and process approval and other business. For the rest of the office management business to be reformed and optimized. The goal of reform and optimization is to construct an office production and operation system, to be administratively, to function, to specialize, to centralize, to flatten, to realize the unified operation system of vertical specialization penetrating and horizontal information transparency.

(1) Implement work, timely feedback work progress, reflect the implementation of the Force;

(2) Shorten the process, improve work efficiency and strengthen the responsibility;

(3) The information is transparent, bask in the Sunshine Hall, convenient for the masses and all parties to supervise;

(4) The whole life cycle management of the project (item), to make the pre-decision evaluation, the efficient implementation, the information transparency, the post-mortem experience summary, the benefit analysis;

(5) The informatization work adapts to the above demand, responds to the new demand quickly and satisfies the reform demand.

Based on the status of office management, reference business process management norms and methodologies, according to the needs of reform, business process management platform software (BPM software) to achieve business process reengineering needs.

Easy to expand Office process management model--office management capability Platform

Office management takes the process management as the core, this core includes: process modeling and its life cycle management, process execution management and its life cycle management, process monitoring and analysis three parts. Among them, life cycle management for reference to my early implementation of the energy meter life cycle management, management also has a life cycle, he can reflect the management of the ability, efficiency, efficiency.

(1) Process modeling and its life cycle management include: business requirements, development and construction, on-line (and the formation of process catalog), change, downline, final destruction of the entire life cycle management. The related business functions are: process rapid development and process modeling, process evaluation;

(2) Process execution and its life cycle management include: Start process instance, process flow approval, end process instance, process evaluation, archive. Relevant business functions are: application, approval, evaluation, archiving;

(3) Office process management finally through the process monitoring and analysis to show the process of standardization and execution, efficiency, with the office of the Sun Hall for business entrance, and display, related business functions are: Process reminders, forum, on duty management, guide and so on.

Office Management Core Competency Platform system architecture model as shown in 3, through the Office capacity BPM platform and process lifecycle management to support the easy expansion of the office process management model.

Figure 3

The process lifecycle Management data model is shown in 4, the upper part is the process Model (workflow), form, process link definition information, the second part is its execution information. The data model not only records the data information of the software model provided by the BPM platform, but also records the information for the management service, such as the number of processes in the process, and the usage information of the process, and provides the management support information through the data model for business process reengineering.

Figure 4

With reference to requirements, business process management model and system platform architecture, the easy-to-expand Office process Management Information Model software system functions as shown in 5.

Figure 5

Office system Operation capability Platform is a platform of Office foundation capability, which provides three kinds of business support functions, such as document management, general office and process management. Process management is the core function, which covers most of the functions of the business process management model and provides the process lifecycle management function.

Due to the limited level of the text and haste, inappropriate, welcome feedback discussion.

Reference:

Baidu Encyclopedia. Business Process Management

Easy-to-expand core model of Office process Management (1th edition) 2015.1 Sho Yongwei

Easy-to-expand core model of Office Process Management (2nd edition)