Effective communication in team management

Recently read Yu Dr. Li's "effective communication" Management Training talk about some personal feelings about communication in team management.

Each person expresses in different ways, such as Good talk, good listening, and good behavior. Being good at talking is not equal to effective communication. for individuals, enterprises and society, the criteria for evaluating effective communication should depend on whether specific communication is conducive to solving the problem; whether it contributes to human development and enterprise and society. The purpose and significance of communication, for enterprises and individuals, he believes that the ultimate goal is to solve the problem and do a good job in the enterprise and society by solving the problem.

AndItFor project members, most members are not very talkative, because most people spend a lot of time with computers, but lack communication skills. However, communication in project management is very important, including communication between project members, communication between superiors and subordinates, andTeamCommunication with foreigners. If the communication is poor, it will lead to misunderstanding of the demand, the offset of the target, and the projectDelayOr failures, or even worse, lead to the departure of personnel, So we deserve enough attention in the team and project management.

Communication is not just about finding someone to talk to. It has a basic problem, that isMentality(Mindset). Once a person is selfish, self-arrogant, it is difficult to communicate with others. It is difficult for people with the following mentality to communicate:

LSelfish: Care is only within wulun, not caring for helping others

LSelf: Other people's problems have nothing to do with me.

LArrogantMy idea is the answer, and my solution is the best.

Communication is actually very simple. The basic principle isConcern(Concern). For example, pay attention to the situations and difficulties of others, pay attention to the needs and inconveniences of others, pay attention to the pain and problems of others, and put yourself in the care of others. Managers can often move around for management, instead of meeting all day long or sitting in front of a computer and reading files and making phone calls. By moving around, they can control employees' behaviors and monitor whether they do what they want, promptly discover problems and difficulties, and connect all team members and resources to ensure the project progress. Another important purpose of caring for communication is to express emotions and achieve team harmony.

In communicationInitiative(Initiative). If you just wait, you miss the best time. Communication is mutual, but only one party can take the initiative to better solve the problem. For example, a team leader can take the initiative to care about his difficulties and provide support before a team member asks. Team members can take the initiative to report the current situation. Yu The doctor said that you should pay attention to the use of language in communication. It should be accurate, concise, and accurate to find the word entry point. Be good at using your own humor and talents to skillfully transform resource advantages. If it is a foreign project, you should also pay attention to the cultural background and role background, and try not to confuse professional terms, but to use the language and vocabulary that the other party is familiar with in a concise manner, so as to achieve the effect of communication.

The superiors should be clear about the assignment of lower-level tasks. Sometimes you think you are clear, but others do not understand it at all. To prevent such a situation, you should stick to your staff afterwards, is there any way to do it as you want, such as "move management. The lower-level personnel must ask the tasks assigned by the higher-level personnel beforehand and be responsible afterwards. All of these are important when explaining and accepting tasks.

Personal barriers to communication:

LStatus differences. For example, it is easier to communicate between the top and bottom, and there are obstacles to communicate between the top and bottom. Leaders should know this and overcome it.

LSource reliability. If untrustworthy unconfirmed items are often cited in communication to reduce the credibility of communication and thus fail to achieve the communication effect, it is imperative to be a leader.

LPersonal bias

LPast experience. Some people, especially leaders, have rich experience and communicate with others, sometimes affecting the communication effect. Even if you2004Years of Experience2007Not necessarily, not to mention1999What about the year?

LEmotional interference. Leaders must control their emotions and temper, that is, they must have high emotional intelligence. Otherwise, it often seriously affects the communication effect and even makes regretful actions.

There are some important communication suggestions, which I personally think are very useful. Here is an excerpt:

 

Suggestions for further communication:

2.Understand the situation and bottlenecks. You must do your homework for what you don't understand and what you don't know. It is best to have practical experience before you can talk about the key problems and bottlenecks. Otherwise, you will be considered a layman.

2.Provides methods and suggestions to keep an eye on the process. You must provide experience and guidance to new users in areas that you are familiar with and experienced. You must keep an eye on the process to prevent deviations.

2.As a leader, you must be good at listening and be able to accept others' opinions, rather than experience and individualism. This is because the previous experience is not always applicable to the present, and at least give your team a chance to try it.

2.For meeting communication, pay attention to the efficiency and do not make it formal. The meeting will be a chat meeting. Participants should be prepared in advance, pay attention to efficiency, control the time, and control the number of participants. Large leaders should speak as little as possible, and make the last speech as far as possible, so that everyone can speak freely. Otherwise, once the major leaders make adjustments, the following is a simple talk.

2.Pay attention to attitudes and attitudes, and speech skills. You need to care about the difficulties of your team, rather than putting pressure on your team. Neither stress nor emotion helps solve the problem.

 

Suggestions for upstream communication:

2.Before communicating with leaders, you must have answers and solutions in advance, and you must have more than two answers. You already have ideas. Do not give answers to leaders, but select questions.

2.Make sure to compare the advantages and disadvantages of each answer and countermeasure and evaluate the possible consequence risks.

2.It is not necessary to communicate with leaders in the leadership office or conference room. If you have the opportunity, you can communicate with the leaders anytime and anywhere.

2.Simplify the language and focus as much as possible.

 

How can we take the initiative to let leaders know about you?

1.Automatically report your progress and current status. Let the boss know, instead of waiting for him to ask you. It is important to let your boss know what you are doing.

2.Ask your boss in detail and give him peace of mind.

3.Enrich yourself, study hard, keep up with the realm and pace of your superiors, learn the language of your superiors, understand your superiors, understand your intentions, know what your superiors are worried about, and share your worries with your superiors.

4.When you are not busy, take the initiative to help others, instead of being alone. Helping others is helping yourself and learning more. Why?

5.Accept the tasks assigned to you by your superiors without complaints, so that your superiors can be fulfilled. Sometimes the boss has difficulties. If you have no complaints about such tasks, you will be rewarded afterwards. Therefore, at any time, you must accept the tasks assigned to you by your superiors without any complaints.

6.Propose improvement plans for your business and work.

In the last section, I want to be very useful to anyone, because no matter where you are, there are always leaders in charge of you. Some people like to complain about how their talents are buried. In fact, many times they should find their own reasons. Complain that the leader doesn't know you. Why should the leader take the initiative to know you? It's not that a leader doesn't know your talent, but that you should take the initiative to let the leader know your talent and make the leader understand and like it, it's hard for you not to let your boss like it. This is the key to communication:Active communication and active communication.

Effective communication in team management (continued)

Case study of project communication: problems related to recent project development