Eight tips for effectively handling conflicts

Do you have any experience in conflict with people? Will you lose your temper due to conflicts with team members? The answer is yes, and many managers who are determined to establish an efficient team talk about "conflict. Indeed, in the traditional sense, conflicts are considered to be one of the important reasons for uneasiness, tension, discord, instability, chaos, and even splitting. Conflicts undermine the harmony and stability of the team, resulting in conflicts and misunderstandings. Based on this understanding, everyone will take preventing and resolving conflicts as one of their important tasks, conflict resolution is also one of the most effective methods to maintain the stability and continuity of the existing team. There is no doubt that the traditional viewpoint has a reasonable aspect, but it is obviously not comprehensive enough to completely eliminate conflicts, and it is also impossible.
As Shi long of General Motors said: "It is also very popular to have different opinions or even conflicts. If there is no dispute or conflict between opinions, the Organization will not be able to understand each other. If not, it will only make wrong decisions. "Therefore, the author believes that conflict is actually another effective communication method, and constructive handling of conflicts can sometimes achieve a win-win situation and become an effective lubricant for the team.
Conflict is a way of communication.
There are two different types of conflicts. Any conflict that can promote and improve work or is conducive to enterprising team members can be called a constructive conflict. On the contrary, any conflict that hinders work progress and is not conducive to unity within the team, it is called a destructive conflict. Constructive conflicts play a positive role in team building and improving team efficiency. They increase the talents and abilities of team members, provide diagnostic information for problems in the organization, and resolve conflicts, people can also learn and master effective methods to resolve and avoid conflicts.
If a team has too few conflicts, it will make the team members indifferent, do not care about each other, lack of creativity, so that the team sticks to the Rules, stagnate, have no response to innovation, and work efficiency is reduced. If the team has a moderate amount of conflicts, it will increase the excitement of the team members, stimulate the enthusiasm of the team members, improve the team cohesion and competitiveness.
To sum up, conflict is another form of communication. Conflict is a long-term backlog of emotions. after a conflict, the two sides can re-start after it passes through the fine weather. Conflict is an educational experience, the two parties may be extremely troubled by their responsibilities and have a deeper understanding and recognition. Efficient resolution of conflicts can be a new and possibly persistent communication channel.
Experience in effectively handling conflicts
Conflicts are inevitable. This is human nature. Even if there is no external interference, we may have conflicts in our own hearts. Since we have to live together with the conflict, how should we deal with the conflict to make it more peaceful and positive? The author believes that in order to effectively deal with conflicts, we must be honest, inclusive, and objectively follow certain steps. In a word, it must be transparent.
The so-called honesty usually refers to the frank and sincere attitude and behavior shown in the person's actions. It is characterized by a straightforward mind, an expression, and straightforward language. Being honest is an open mind, honest mind, honest truth, and no concealment.
Jack Welch said in the book "win": "I have always been honest with others. In fact, I have been honest with Ge employees for more than 20 years. "" To be honest, I think, being honest with people is the biggest dirty secret of an enterprise. "
The so-called "people are not sages, You can not pass", pay attention to is "famous man ". In the face of conflicts, we must be honest with each other, actively communicate with each other through various means, and clearly present the truth and opinions of the matter to each other so that the other party can understand them. Otherwise, hiding and hiding will cause greater harm to the other party, and the other party will be hard at heart, which is not conducive to the handling of conflicts.
In resolving conflicts, in addition to an honest attitude, we must have a clear mind to embrace each other and treat others as we wish. If the chest width is equal to the capacity, the public will be the same, and the public will be the only one. Open mind and generous grace are excellent traditions of the Chinese nation. The ancients said: "The gentleman is honest, and the villain is often a relative. "If you work in your mind and have a small amount of data, you will not be able to achieve any real success, nor be able to feel the satisfaction and happiness of any team collaboration, not to mention constructive resolution of conflicts.
In a team, each member has different advantages and disadvantages. You should take the initiative to find the positive qualities of the team members and learn from them, eliminate your shortcomings and negative qualities in teamwork. The Team emphasizes collaboration and has few commands and instructions. Therefore, an inclusive working atmosphere of the team is very important. It directly affects the efficiency of the team. If every member of the team takes the initiative to find the positive qualities of other members, tolerate their weaknesses, and treat others in the way they want to be treated, therefore, the coordination and cooperation between teams will become smooth and the overall efficiency of the team will be improved.
"Attitude determines everything". When dealing with conflicts with a frank and inclusive attitude, it is often better to win support and understanding, so that conflict handling can achieve unexpected results. In order to efficiently handle conflicts and convert conflicts into harmony, in addition to following these necessary steps, it is also necessary to master some conflict handling skills.
Experience 1: communication and coordination must be timely. The team must communicate with each other in a timely manner, actively guide the team, seek common ground while reserving differences, seize the opportunity, and coordinate in a timely manner. Only in a timely manner can consensus be obtained as quickly as possible and information can be kept smooth without leading to poor information and accumulation of contradictions.
Experience 2: Be good at inquiry and listening, and try to understand others. Listening is the core process of communication. Because listening can stimulate the conversation of the other party and promote deeper communication. In addition, only good at listening, in-depth detection of the psychology of the other party and his logical language thinking can better communicate with the other Party, so as to achieve the purpose of coordination and communication. At the same time, in communication, when the other party's behavior is shrinking, silent, or wanting to talk and stop, you can ask the other party's real thoughts, understand the position and needs, aspirations, opinions, and feelings of the other party. Therefore, a person who is good at coordination and communication must be an operator who is good at inquiry and listening. This will not only help to understand and grasp the needs of the other party, but also help to achieve smooth and effective coordination and communication with others.
Experience 3: "daring", rational, organized, and well-founded for superior communication. Able to listen to the superior's command and strategy, and make appropriate feedback to test whether you understand the language and understanding of the superior. When there is a discrepancy, or you have your own ideas, be brave enough to communicate with superiors.
Experience 4: "lung" is required for level-level communication ". Strengthen communication at the same level to avoid suspicion. In real life, there is a lack of close-minded communication between peers, and mutual suspicion or mutual intrusion. This is because at the same level, the values of others are excessively valued, while the values of others are ignored. Some are the weakness of human nature, the responsibility is pushed to others as much as possible, and some are conflicts of interests, fear that others are better than themselves.
Experience 5: A good feedback mechanism. Coordination and communication must be two-way, and the information must be received and understood by the recipient. Therefore, there must be a feedback mechanism for all coordinated communication methods to ensure that the recipient receives the message. For example, whether the recipient simply replies "received", "OK", or received by phone, the recipient must receive the message.
The establishment of a good feedback mechanism not only enables the team to develop good feedback work habits, but also enhances the executive ability of each person in the team, thus ensuring the good executive ability of the entire team.
Experience 6: do not coordinate communication in negative emotions, especially when making decisions. Coordination and communication in negative emotions often have no good words. They are neither clear nor clear. They are easy to be impulsive and lose their rationality. For example, if a quarrel between a husband and wife is between two parents, long-standing superiors and subordinates ...... In particular, it is hard to make impulsive "decisions" in negative emotions, which can easily make things irrecoverable and regrettable.
Experience 7: control informal communication. Effective control should be implemented for informal communication. In some cases, informal communication is often difficult to achieve, but it may also become a channel for spreading gossip and rumors, which has a bad effect, to make the team efficient, you must control informal communication.
Experience 8: tolerate conflicts and emphasize solutions. There is a relationship between conflict and performance in mathematics. A team has no conflict at all, indicating that the Team has no performance because no one dares to speak. Therefore, the efficient team must acknowledge the necessity of conflict and tolerance. Conflict is not terrible. The key is to have a variety of solutions to resolve conflicts. Encouraging team members to create a variety of solutions is an effective way to maintain internal harmony within the team.

Eight tips for effectively handling conflicts Li Xin
　　
Do you have any experience in conflict with people? Will you lose your temper due to conflicts with team members? The answer is yes, and many managers who are determined to establish an efficient team talk about "conflict. Indeed, in the traditional sense, conflicts are considered to be one of the important reasons for uneasiness, tension, discord, instability, chaos, and even splitting. Conflicts undermine the harmony and stability of the team, resulting in conflicts and misunderstandings. Based on this understanding, everyone will take preventing and resolving conflicts as one of their important tasks, conflict resolution is also one of the most effective methods to maintain the stability and continuity of the existing team. There is no doubt that the traditional viewpoint has a reasonable aspect, but it is obviously not comprehensive enough to completely eliminate conflicts, and it is also impossible.
As Shi long of General Motors said: "It is also very popular to have different opinions or even conflicts. If there is no dispute or conflict between opinions, the Organization will not be able to understand each other. If not, it will only make wrong decisions. "Therefore, the author believes that conflict is actually another effective communication method, and constructive handling of conflicts can sometimes achieve a win-win situation and become an effective lubricant for the team.
Conflict is a way of communication.
There are two different types of conflicts. Any conflict that can promote and improve work or is conducive to enterprising team members can be called a constructive conflict. On the contrary, any conflict that hinders work progress and is not conducive to unity within the team, it is called a destructive conflict. Constructive conflicts play a positive role in team building and improving team efficiency. They increase the talents and abilities of team members, provide diagnostic information for problems in the organization, and resolve conflicts, people can also learn and master effective methods to resolve and avoid conflicts.
If a team has too few conflicts, it will make the team members indifferent, do not care about each other, lack of creativity, so that the team sticks to the Rules, stagnate, have no response to innovation, and work efficiency is reduced. If the team has a moderate amount of conflicts, it will increase the excitement of the team members, stimulate the enthusiasm of the team members, improve the team cohesion and competitiveness.
To sum up, conflict is another form of communication. Conflict is a long-term backlog of emotions. after a conflict, the two sides can re-start after it passes through the fine weather. Conflict is an educational experience, the two parties may be extremely troubled by their responsibilities and have a deeper understanding and recognition. Efficient resolution of conflicts can be a new and possibly persistent communication channel.
Experience in effectively handling conflicts
Conflicts are inevitable. This is human nature. Even if there is no external interference, we may have conflicts in our own hearts. Since we have to live together with the conflict, how should we deal with the conflict to make it more peaceful and positive? The author believes that in order to effectively deal with conflicts, we must be honest, inclusive, and objectively follow certain steps. In a word, it must be transparent.
The so-called honesty usually refers to the frank and sincere attitude and behavior shown in the person's actions. It is characterized by a straightforward mind, an expression, and straightforward language. Being honest is an open mind, honest mind, honest truth, and no concealment.
Jack Welch said in the book "win": "I have always been honest with others. In fact, I have been honest with Ge employees for more than 20 years. "" To be honest, I think, being honest with people is the biggest dirty secret of an enterprise. "
The so-called "people are not sages, You can not pass", pay attention to is "famous man ". In the face of conflicts, we must be honest with each other, actively communicate with each other through various means, and clearly present the truth and opinions of the matter to each other so that the other party can understand them. Otherwise, hiding and hiding will cause greater harm to the other party, and the other party will be hard at heart, which is not conducive to the handling of conflicts.
In resolving conflicts, in addition to an honest attitude, we must have a clear mind to embrace each other and treat others as we wish. If the chest width is equal to the capacity, the public will be the same, and the public will be the only one. Open mind and generous grace are excellent traditions of the Chinese nation. The ancients said: "The gentleman is honest, and the villain is often a relative. "If you work in your mind and have a small amount of data, you will not be able to achieve any real success, nor be able to feel the satisfaction and happiness of any team collaboration, not to mention constructive resolution of conflicts.
In a team, each member has different advantages and disadvantages. You should take the initiative to find the positive qualities of the team members and learn from them, eliminate your shortcomings and negative qualities in teamwork. The Team emphasizes collaboration and has few commands and instructions. Therefore, an inclusive working atmosphere of the team is very important. It directly affects the efficiency of the team. If every member of the team takes the initiative to find the positive qualities of other members, tolerate their weaknesses, and treat others in the way they want to be treated, therefore, the coordination and cooperation between teams will become smooth and the overall efficiency of the team will be improved.
"Attitude determines everything". When dealing with conflicts with a frank and inclusive attitude, it is often better to win support and understanding, so that conflict handling can achieve unexpected results. In order to efficiently handle conflicts and convert conflicts into harmony, in addition to following these necessary steps, it is also necessary to master some conflict handling skills.
Experience 1: communication and coordination must be timely. The team must communicate with each other in a timely manner, actively guide the team, seek common ground while reserving differences, seize the opportunity, and coordinate in a timely manner. Only in a timely manner can consensus be obtained as quickly as possible and information can be kept smooth without leading to poor information and accumulation of contradictions.
Experience 2: Be good at inquiry and listening, and try to understand others. Listening is the core process of communication. Because listening can stimulate the conversation of the other party and promote deeper communication. In addition, only good at listening, in-depth detection of the psychology of the other party and his logical language thinking can better communicate with the other Party, so as to achieve the purpose of coordination and communication. At the same time, in communication, when the other party's behavior is shrinking, silent, or wanting to talk and stop, you can ask the other party's real thoughts, understand the position and needs, aspirations, opinions, and feelings of the other party. Therefore, a person who is good at coordination and communication must be an operator who is good at inquiry and listening. This will not only help to understand and grasp the needs of the other party, but also help to achieve smooth and effective coordination and communication with others.
Experience 3: "daring", rational, organized, and well-founded for superior communication. Able to listen to the superior's command and strategy, and make appropriate feedback to test whether you understand the language and understanding of the superior. When there is a discrepancy, or you have your own ideas, be brave enough to communicate with superiors.
Experience 4: "lung" is required for level-level communication ". Strengthen communication at the same level to avoid suspicion. In real life, there is a lack of close-minded communication between peers, and mutual suspicion or mutual intrusion. This is because at the same level, the values of others are excessively valued, while the values of others are ignored. Some are the weakness of human nature, the responsibility is pushed to others as much as possible, and some are conflicts of interests, fear that others are better than themselves.
Experience 5: A good feedback mechanism. Coordination and communication must be two-way, and the information must be received and understood by the recipient. Therefore, there must be a feedback mechanism for all coordinated communication methods to ensure that the recipient receives the message. For example, whether the recipient simply replies "received", "OK", or received by phone, the recipient must receive the message.
The establishment of a good feedback mechanism not only enables the team to develop good feedback work habits, but also enhances the executive ability of each person in the team, thus ensuring the good executive ability of the entire team.
Experience 6: do not coordinate communication in negative emotions, especially when making decisions. Coordination and communication in negative emotions often have no good words. They are neither clear nor clear. They are easy to be impulsive and lose their rationality. For example, if a quarrel between a husband and wife is between two parents, long-standing superiors and subordinates ...... In particular, it is hard to make impulsive "decisions" in negative emotions, which can easily make things irrecoverable and regrettable.
Experience 7: control informal communication. Effective control should be implemented for informal communication. In some cases, informal communication is often difficult to achieve, but it may also become a channel for spreading gossip and rumors, which has a bad effect, to make the team efficient, you must control informal communication.
Experience 8: tolerate conflicts and emphasize solutions. There is a relationship between conflict and performance in mathematics. A team has no conflict at all, indicating that the Team has no performance because no one dares to speak. Therefore, the efficient team must acknowledge the necessity of conflict and tolerance. Conflict is not terrible. The key is to have a variety of solutions to resolve conflicts. Encouraging team members to create a variety of solutions is an effective way to maintain internal harmony within the team.