Enterprise transformation driven by business operation and maintenance in the era of big data

From the information age, enterprises have been trying to find business data hidden in the business value, and for this birth of data mining, business intelligence, BPM, BSM and many other technologies, but the advent of the Internet era, specifically for the closed production environment of the information system, has not been able to meet the rapid growth of the Internet business and the vast amount of information processing needs. Internet + The biggest value lies in "the connection", the enterprise according to the original production, the business model constructs the IT system, obviously cannot satisfy the Internet user's connection and the demand, the Internet + transformation difficulty also is with this. How to quickly realize the effective connection between front-end internet users and back-end business systems based on the existing IT architecture of the enterprise, and build a new business ecosystem based on big data analysis?

traditional enterprises in the process of Internet + transformation, users will be through the website, app and enterprise internal IT system connection. In the case of typical business scenarios in the financial and retail sectors, consumers used to go to stores to complete transactions through business people, and now it takes just a simple operation on the phone to get everything done. With this is the continuous transfer of business to the Internet, while the user experience with the transfer of the business system and the front, the user's perception of the enterprise service is no longer determined by the front office business personnel, but by the application experience in the product decision, IT operations to become the most accurate user experience in the Internet Economy Department, The combination of operation and business has become the support point to ensure the enterprise's Internet + successful transformation.

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The establishment of business operation and maintenance system is based on enterprise's existing business system, it needs the IT department to comb the business from three dimensions of business system, IT support and business management. Business System dimension covers ERP system, transaction system, order system, payment system, logistics system, supply chain system and other business data sources; Business support dimensions cover the performance data of IT infrastructures and networks and applications, such as computing and storage, and business management dimensions are from the perspective of enterprise administration, business processes, business results, Business efficiency and business evaluation data are integrated, and these three business dimensions together constitute a three-dimensional model of business operation and maintenance to meet the needs of enterprise development.

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Cloud Intelligence uses a bottom-up approach to building business operations solutions based on big data, based on business systems, trading systems, order systems, financial systems, logistics systems, customer systems, and monitoring systems, collecting, storing, processing, and trending the raw data from the ground up through a large processing platform, Finally, the analysis results are presented in the form of reports and trend graphs through data visualization tools.

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To accurately locate and analyze the adverse impact of poor performance on the business, you need to view the performance of the business process from the user perspective, first through the application monitoring of the front-end user experience (including user source, user behavior, user perception, user whereabouts, etc.) to accurately perceive, and then combined with the business topology, Capacity planning, transaction analysis, and problem analysis identify the affected business segments and results, and finally, apply performance products to accurately locate and alert the performance bottlenecks of the application layer and infrastructure layer.

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Business operation and maintenance is the product of deep integration between IT operations and enterprise business, and is the inevitable result of operation and maintenance management in Internet + ERA and cloud computing and big data technology. Cloud intelligence for the entire life cycle of the product to build a user experience as the core, business value-oriented business operations support platform, the use of business operations and maintenance monitoring indicators and business operations and maintenance evaluation norms and other scientific methodologies to guide the operation of operational data layered access, integration of user complaints feedback, user-based business quality monitoring data, Analyze business impact and issues, get SLA management and performance evaluation results, and visualize them through business operations visualization tools, resulting in continuous application performance improvement and high business health growth.

Cloud Intelligence is the business operation and maintenance solution service provider, its product monitoring Bao (www.jiankongbao.com), Perspective Bao (www.toushibao.com), Pressure measurement bao (www.yacebao.com), has been accumulated for e-commerce, mobile internet, advertising media, Online games, education, medical, financial securities, enterprises and other industries hundreds of thousands of users to provide a one-stop application performance monitoring, management and testing services.

Enterprise transformation driven by business operation and maintenance in the era of big data