Enterprises should be cautious when adopting the Unified Communication Solution

The Unified Communication solution is a solution that many enterprises are considering to implement. So what are the current unified communication solutions on the market? What should enterprises pay attention to when selecting? In fact, like most shopping experiences, it is very important for us to examine multiple parties. We should not only look at the price and functional appearances, but also understand the background of the manufacturers.

Smart users and smart choices

Just as I know a communications supervisor who often hangs on major forums, many people list the required components on the list in advance when choosing Unified Communication, select the suppliers behind these components, and then go where to buy products, devices, or solutions. However, analysts and industry consultants tell us that such an approach seems to be smart and practical, because it increases the complexity of Enterprise communications and fails to simplify the process and improve efficiency.

Don Van Doren, chief analyst at UniComm Consulting LLC, suggested: "identify business needs, see if the company has nothing special to do, and then make a choice ."

This makes sense, for example, location service (LBS) is one of the company's subsequent strategies. The Unified Communication solution introduced must have this expertise. Otherwise, deploying Standard Unified Communication components will not only help the people, but will not help. Therefore, figuring out your most urgent needs and then abandoning other components to make the purchase and deployment as needed is crucial.

Don Van Doren added: "If you look at a strong point, you should not deny a supplier because it cannot be comprehensive. In today's ever-changing science and technology, technical issues are no longer a problem, and the history and reputation of services and suppliers are the key ."

For example, Avaya's deep accumulation in the landline field means it has the same say in the IPPBX field. Microsoft's software is the world's first choice for enterprises that need to emphasize desktop applications.

However, enterprises need to bypass the hype of various vendors, and there are too many vendors with fake names. This is why they need to understand the history of suppliers.

Suppliers should keep pace with the times and take the initiative

It is not easy for suppliers to follow up on user needs. As enterprise users have different needs and different types of companies have extremely high Personalized Requirements, suppliers face many challenges.

"In the field of Unified Communication, different customers have different emphasis on the system components of the Unified Communication solution, with some focusing on speech and some on video, in addition, only the mail and instant messaging systems are required. This is a challenge to the business of unified communication providers ."

In a recent report, he divided the company's staff into seven categories, from frequent business trips to sales, and then to a manager that is barely out of the door. Different types of personnel work in different ways, rely on different communication methods, and different communication tools ...... These uncertainties will affect the supplier's accurate positioning of an enterprise's needs.

After listing these factors, the supplier can open a new menu for the enterprise. In this new form, the strength of product functions is no longer compared, but the requirement entry point for each function. For example, do not assign BlackBerry mobile devices to employees with a maximum activity range of 5 feet a day or video conferencing devices to employees who are only responsible for production ......

Sometimes, enterprises do not necessarily know what to do even if they know what to do. Therefore, suppliers are "obligated" to help them understand how to do it, help them analyze their needs, and then sell the systems of unified communication solutions to them.