HabitsI. Positive Attitude
If you are actively faced with conflicts, you should not avoid them. Avoidance will only cause deterioration.
Habit 2: Keep goals in mind
From the very beginning, we need to know what the purpose of communication is and what the success of communication is. Let's start again. This is only the first step.
The blueprints in your mind will not be accepted for granted. You need to change the ideas of the other party or follow your ideas. A good atmosphere should be maintained during the communication process to narrow down the differences. No matter how the communication result is, the other party's participation in the communication is encouraged.
Habit 3: important first
In the difficult communication process, you should focus on the key points, and do not spend a week on irrelevant things. Repeat the key points of attention.
Habit 4: Strive for a win-win situation
ConflictManagementBasic knowledge. People always think about making concessions, which will make the conflict worse. A win-win goal can make the other party willing to work with you.
Habit 5: Understanding Others first and then Understanding
You are always talking about the difficult communication process. Say they have done wrong, what are the disadvantages to you, and what do you want them to do. But what they want is not to hear this. Let's start with your ears and hear your thoughts, even if you don't agree. The more you understand the other party's ideas, the better you can solve your problems.
Habit 6: Synergy
Effective conflict management is based on synergies. DifferentValuesOpinions and visions are not problems but opportunities. If the problem is handled properly, you can use your strengths and circumvent weaknesses to make up for each other.
Habit 7: Keep learning
This is a prerequisite for other good habits. We need to update our knowledge and skills from time to time. Good habits also need to be practiced from time to time. You can use them skillfully when you need them.