Amazon English Universal reply template

An intimate conversation is a demonstration of the mind, and good communication on the Amazon platform can reduce unnecessary disputes with buyers. Only in the perfect communication under the premise that we can show customers more products, improve sales, build a word of mouth! Today we will introduce the Amazon various types of communication e-mail templates in English, I hope to give some do not know English the seller to bring help!

Note: The following template buyers can modify the description content according to their own details

1. Dunning template for unpaid orders.

Dear xxx,

We have got your order of XXXXXX. But it seemsthat the order is still unpaid. If there ' s anything I can help with the price,size, etc., please feel free to contact me. After the payment are confirmed, iwill process the order and ship it out as soon as possible. thanks!

Translation: Dear XXX

We have received your order xxxxxx. But it still seems to have not been paid. If there is anything about the price, size and other issues can help you, please feel free to contact me. After payment, I will deal with orders and delivery as soon as possible. Thank you!

2, the customer due to the size of the order of goods caused by the return

Dear XXX,

Thank much for your great support on us. So sorry for the inconvenience that XXX would it be possible to give others as a gift? Or How are we make a partial refund as a a-to-make-for-this?

Just suggestion, if you insist on returning it back, we'll go to the further step.

Waiting for your reply.

Dear customer, Thank you very much for your strong support to us! I am sorry, because XXX, bring you inconvenience. Can you give this product to someone else as a gift? Or do we refund part of the payment here as compensation? Just suggest that if you insist on returning the goods, we will follow up the next step.

We are waiting for your reply.

3, Seller delivery arrival time Notice

Dear XXX,

Thank much for your great support on us.

Usually it takes about 7-12 days for the item to reach you.

Any question, feel free to contact us and we'll reach you at the soonest.

Best regards

Dear customer, Thank you very much for your strong support to us! In general, you will receive the goods within 7-12 days. If you have any questions, please feel free to contact us and we will get the goods delivered as soon as possible.

4, the seller after the shipment, ask customers to write feedback

Dear XXX,

Thank very much for your order!

We have shipped the goods and it would arrive at your side soon. Hope you likeit! And we are looking forward to your feedback.

Had a nice day!

Best regards

Dear customer, Thank you very much for your order! The goods have been issued and you will receive them soon. Hope you will like it! We look forward to your feedback! I wish you a happy day!

5, the seller sent the wrong address

Dear XXX,

Thank much for your great support on us. What a big mistake we made! Sorry, but would you still want the items? If yes, we'll resend you immediately and if not, we'll make your full refund.

Waiting for your reply and hope your kind understanding.

Best regards

Dear customer, Thank you very much for your strong support to us! We made a lot of mistakes. I am sorry, I do not know if you still need this product. We will re-ship the goods immediately if necessary, and we will refund them in full if not required. We await your reply and wish to receive your understanding.

6, goods out of stock, recommend similar products.

Dear xxx,

We are very sorry this item you ordered was out of stock at the moment. I would like torecommend some other items of similar styles. Hope you like them too. You canclick the following link to check them out XXXXXX. If there ' s anything I canhelp with, please feel free to contact us. thanks!

We are sorry that the goods you ordered are not in stock now. I would like to suggest some other items similar to style. I hope you like them, too. You can click on the link below to view xxxxxx. If there is anything I can do to help, please feel free to contact us. Thank you!

7, the goods are already in the sign-off status, remind the buyer to confirm the receipt and give praise.

Dear xxx,

The tracking information shows so you have received your order! Please makesure your items are arrived in good condition and then confirm satisfactorydelivery.

If you is satisfied with your purchase and our service, we'll greatlyappreciate it if you give us a five-star feedback and leave positive Commentson your experience with us!

If you are questions or problems, please contact us directly forassistance, rather than submitting a refund request. We aim to solve allproblems as quickly as possible!

thanks!

Dear xxx,

Tracking information shows that you have received your order! Please ensure that your items arrive intact and that satisfactory deliveries are confirmed.

If you are satisfied with your purchase, our service will be appreciated if you give us a five-star feedback and leave a positive evaluation of your experience with us!

If you have any questions or concerns, please contact us directly to provide assistance instead of submitting a refund request. Our goal is to solve all problems as soon as possible!

8. Amazon products are sold, email templates for warning letters

Hellow

We have noticed, authorized to sell this XXX, and you had listed this particular item which is sold EXCLU Sively by the brand authorized sellers. Refer to our attachment.

Please send the confirmation to us after you remove the product as issued from your listing.

If you don't comply with these demands, we'll have the no notice but the claim with Amazon.com seller performance Department , which'll seriously impact your Amazon selling privileges.

Please handle and reply us as soon as possible, otherwise we'll complaints for Amazon.

: Hello, we notice that you are not authorized to sell this product, you have listed this particular item and are licensed by the brand to sell it to us. Please refer to our accessories.

Please send the confirmation to us, please delete the product in your category. If you do not meet these requirements, we do not have the notice, but will be with the Amazon related departments to apply, which will seriously affect your Amazon sale rights.

Please deal with it asap and reply to us as soon as possible, otherwise we will complain to Amazon.

Amazon English Universal reply template