Key accountabilities of the role (6-8) · Accountability: The Service Line Lead is responsible for the technical integrity and quality of the services/solutions delivered by the service line. works with country Services exec and Engagement Managers to help qualify and scope engagements. jointly responsible for implementation of the PMO Delivery Assurance process within the service line. actively participates in the Service Lines most significant engagements, adding value internally and externally by providing quality assurance and control in engagement delivery. responsible for ensuring that IC and best practice is harvested and utilised appropriately within engagements. · Strategy: Responsible for leading and coordinating the service offering strategy for the service line, liaising with Services HQ. SLA Will be considered a thought leader regarding Service Offerings and the technical strategy for the service line. · People: This role does not have direct reports. Share performance management responsibility with Engagement Managers on the delivery projects undertaken within the Service Line. · Relationships: Works with Enterprise Services Managers and Industry Sales Managers to close services opportunities ;. it is a technical lead to represent the Service Line with HQ related activities. establishes and builds relationships both within Microsoft and with external bodies necessary for developing the strategy of the service line and for extending Microsoft's influence within the industry. · Ensures Service Line links into the world-wide community's initiative to facilitate sharing and re-using of global best practice related to Strategy consulting engagements. · Fiscal responsibilities: Jointly responsible for Service Line meeting fiscal targets of project profitability, service line RM. · Metrics: Customer & Partner Satisfaction, Project Profitability, Personal and Group Utilisation Planning, Organizing and Coordinating (Level 3), Innovation Management (Level 3), Communication Skills (Level 3), Negotiation and Conflict Management (Level 3), Performance Management (Level 3 ), strategic Leadership (Level 3), Strategic Thinking (Level 3) |