EMC Grab (emcreports) tool fails to complete log collection processing

Failure phenomenon:

Article reproduced from EMC Chinese Support forum

· The EMC grab script runs to the following steps to stop responding and even cause the server to reboot

Copying file/sys/./class/fc_host/host6/statistics/fcp_output_megabytes

Or

Copying File/proc/./meminfo

Copying File/proc/./uptime

Copying File/proc/./loadavg

Copying File/proc/driver/./dsa/trace_ctl

Copying File/proc/driver/./dsa/trace

· The following error occurred on the VMware ESX host running EMC grab

[Root@vmwareesx1 emcgrab]#./emcgrab.sh

: Command not Found8:

: Command not FOUND23:

: Command not FOUND25:

: Command not FOUND28:

: Command not FOUND37:

: Command not FOUND43:

./emcgrab.sh:/tmp/emcgrab/emcgrab.main:line 90:syntax Error near unexpected token ' elif '

./emcgrab.sh:/tmp/emcgrab/emcgrab.main:line: ' elif [${os} = ' HP-UX ']

./emcgrab.sh:line 35:start:command Not found

./emcgrab.sh:line 36:initialise:command Not found

./emcgrab.sh:line 109:legal_notice:command Not found

./emcgrab.sh:line 156:interact:command Not found

./normalize_clarify.awk ' for reading (No such file or directory)

./emcgrab.sh:line 214:module:command Not found

Or

Collecting Inq-inquiry Information

Running Command inq.linux-no_dots .............. ......... ... ................. ........ Command inq.linux-no_dotsrunning for more than 420 seconds

Attempting to kill process 2442

/root/tmp/emcgrab/tools/inq.sh:line 115:2442 killed eval ${line} >>${script_tmp}/${output}.txt 2 >>${ERR_RPT}

Running Command Inq.linux-no_dots-et ....... ............... ............... ........ Command Inq.linux-no_dots-et running for more than 420 seconds

Attempting to kill process 4647

/root/tmp/emcgrab/tools/inq.sh:line 115:4647 killed eval ${line} >>${script_tmp}/${output}.txt 2 >>${ERR_RPT}

Solution:

Solution

If an error occurs while running EMC Grab (emcreports), or if you run to a half card, confirm the following:

· EMC grab tools for the appropriate platform download

· There is enough space left on the mainframe

· Download directly from the host (or upload via WINSCP) and unzip the EMC grab tool. If the Linux/esx host, and from Windows replication grab tools to the ESX host, note that FTP needs to open binary mode.

· Run a file certificate generation tool such as DSA

· If you are a Dell server and have a Dell PERC h700/h800 SCSI Adapter, you need to install the latest firmware and drivers, and older firmware drivers may cause Windows to restart

· If it is an ESX host, run esxcfg-mpath-l to confirm if there is a dead path (dead path), and rescan if available Hba:esxcfg-rescan

How to Workaround

If you still have an error or a stuck case after checking the above items, consider unlocking the tool script file, editing and commenting out the wrong commands, and then doing the following steps:

Method One: (Windows)

1. In the CMD run window press CTRL + C, the script will stop executing and ask you "Terminate batch job y/n?"

2. Press "N" Emcreports will skip the current command to execute the next command

Method Two: (Windows)

1. Extract Emcrpts_xxx_xxx.exe to a directory

2. Find and use a text editor such as Notepad to open emcrpt.cmd or emulex.cmd, comment out or remove the wrong steps or commands

3. Save the script file and click Emcrpt.cmd to run it directly

Method III: (Unix/linux)

1. Access to .../emcgrab/tools directory

2. Find the corresponding script file xxx.sh, use VI to open and comment out the wrong steps or commands

3. Save the file and execute it again./emcgrab.sh