Unified Communication Platform

Looking back at the development process of the Unified Communication Platform, what do we feel? I just think that the progress of science and technology is confusing. Who once thought that the old beacon was a video exchange? Who once thought that the original fast whip, just for a letter, now a bunch of waves can pass your mind.

Although the Unified Communication Platform has entered our field of view for a certain period of time, what is unified communication. Some people say that Unified communication is a Unified message, and some people say that Unified communication is IM instant communication.) + Email, others believe that unified communication should include a series of features including voice, video, sharing, and mobile.

The author has encountered many business owners who have always thought that ip pbx is an indispensable part of the Unified Communication Platform, so they are eager to transition their existing PBX network to ip pbx. In this way, they determined that the deployment of Unified Communication requires a large amount of upfront equipment investment, including the migration of PBX to ip pbx), which hinders the pace of Unified Communication deployment, blow their passion.

If you plan to deploy a Unified Communication System only now, you will be lucky and will not be confused. There are many ways to deploy Unified Communication. Some Unified Communications start with instant messaging, some start with Web conferences, and others are based on telephone systems. It is certain that enterprises do not need to deploy all forms of Unified Communication Systems at once, because the company has different business needs in different periods, and the company's financial expenditure also has a strict budget, there is no need to make the deployment of unified communications cumbersome for enterprises.

"Unification" is not a big unification, but a diversity of features. If you choose a suitable Unified Communication Platform and discard the incorrect idea that "Unified Communication must have ip pbx", then Unified Communication, you can also have it!

For most enterprises, they have spent less than 10 years automating and simplifying their processes. They have developed many core management modules: CRM, ERP, HR, ECM, and so on. There is no doubt that in each module, the corresponding work is organized in a well-organized manner, and the internal data is also integrated to a large extent. However, with the development of the times, these "dedicated" modules gradually become "isolated", making it difficult to meet business needs-because of the diversified and complicated needs of customers and partners, A single module is no longer competent. Business process calls between departments are shortened and simplified, and collaboration becomes important. Without good collaboration, communication between internal departments alone is enough to improve external efficiency.

Managing and improving end-to-end business processes is a very difficult task, and it is often not a single effort to solve the problem. Multiple maintenance and management operations become more important. The value of leadership, training results, and the improvement of the interests of customers and shareholders should be tested. IT directors should consider the benefits brought by technology, far from focusing only on technical aspects such as hardware or software.

Some enterprises that have deployed BPM business process management systems have realized that the system can reduce the turnaround time, reduce overhead, and improve responsiveness. However, this is not an overnight task and requires constant maintenance and follow-up. This is similar to that of any unified communication platform. If it is not completed, everything will go well. The benefits of BPM are embodied in the subtle process.

Many companies have taken the first step in process automation management. By deploying a Unified Communication Platform/collaboration system, they can adjust communication issues between company departments, between the company and customers, and between partners, but remember that this is just the beginning. Perfect collaboration is not completed in one day or two days.