What is business operation, how to realize the integration of Internet + business and it

Business operations is not a new concept, the business service management for traditional information architecture is to integrate business-centric IT systems and IT infrastructure performance for operational solutions. However, with the continuous development of Internet + transformation, the intelligent and extensive cloud of infrastructure has become the "new normal" of it development, and it is more and more difficult to meet the demand of enterprise's high-speed growth by focusing on the traditional operation and maintenance means of the stability and performance of IT infrastructure, system and application software.

The business operation and maintenance of Internet + ERA is the product of it operation and Internet depth integration, and it is the inevitable result of operation and maintenance management in cloud computing and big data technology. Business operations is based on the user experience as the core, business value-oriented, strictly follow the business operation and maintenance monitoring index system and business operation and maintenance evaluation norms, through the business system, support system and management system business process, the business data and it performance of large data collection, collation and correlation analysis and real-time mapping to the global Business topology map , presented with data visualization tools to help managers find business planning and enterprise development in complex business data and it performance data, achieving continuous application performance improvement and high business growth.

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Take the Internet's most mature e-commerce industry as an example, when it system failure, through the browser, mobile phone applications to access the e-commerce platform of the vast number of users will be the first time to get the error message that the business is not available, traditional it-oriented technology and infrastructure operations model due to lack of deep understanding of business systems, After receiving the feedback from the Operation department, the network, application, database and host of the related systems need to be checked, and the fault disposition cycle is long and the efficiency is low, which has serious impact on the business.

Therefore, the integration of Internet + business and it requires enterprises to change the traditional operation and maintenance mode, and to carry out active operation and maintenance monitoring on the quality of infrastructure and system, and to correlate and perspective the actual support link of the business system from the perspective of real user experience, and build up the enterprise business operation and maintenance support platform based on this.

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The construction of business Operation support platform should start from three dimensions of business system, business management and IT support, and effectively comb all IT systems. Business system is the basis of enterprise production and management, but also the source of business data, from the functional coverage of enterprise marketing planning, sales management, customer management, including ERP system, trading system, order system, payment system, logistics system, supply chain system, CRM system, etc. business management to solve the enterprise internal personnel, The organizational system of performance issues, including business processes, business results, business efficiencies, and business evaluations, while IT support not only covers traditional IT operations IT infrastructure monitoring, but also includes related product modules for network, application-side proactive monitoring and application performance management These three dimensions of the system and data constitute a three-dimensional model of business operations, and based on business indicators and user experience indicators based on the performance of the Dynamic Monitoring Index system, the formation of the corresponding S-KPI, KQI, for the later business operations to establish the basis of the indicators.

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The Operations Division maps the business system, business management and IT support services modules to the underlying application topology, and then Combs and associates the devices, platforms, cloud resources, applications/services, and external APIs from the business process chain, and obtains a hierarchical logical view of the business topology. Based on the user behavior of end-to-end full stack performance problem location, based on the global distributed network of user experience active perception, based on the cloud pressure test platform business capacity planning system with different data sources of business data and performance data real-time acquisition, processing, forecasting and correlation analysis.

Finally, the business indicators data, performance indicators data and trend analysis, forecasting data in the business operation and maintenance of large screen on the real-time display, operations and maintenance personnel can operate the business perspective of the system operations, the first time to identify business performance bottlenecks, rapid and accurate positioning problems, improve business and system performance integrated management capabilities Operators are able to understand the relationship between the front-end user experience, backend business system and the underlying infrastructure architecture in real time, and respond to all kinds of emergencies correctly, the Enterprise Manager can make accurate business decision according to the data analysis report, calmly deal with the fast changing user's demand and fierce market competition.

Business operations in the landing, can be based on big data technology to the existing IT systems for rapid and efficient information integration, around the user experience and business value to achieve real-time interaction between users, products, business links and effective communication, so that production, management and management of the network and flat to become a reality for the enterprise's digital, networked, Intelligent, service-based transformation to lay a solid foundation.

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Cloud Intelligence is the business operation and maintenance solution service provider, its product monitoring Bao (www.jiankongbao.com), Perspective Bao (www.toushibao.com), Pressure measurement bao (www.yacebao.com), has been accumulated for e-commerce, mobile internet, advertising media, Online games, education, medical, financial securities, enterprises and other industries hundreds of thousands of users to provide a one-stop application performance monitoring, management and testing services.

What is business operations, how can enterprises achieve Internet + business-to-it integration