Amazon (Review, Feedback) How to deal with the difference?

Remove Amazon review bad reviews, I think the three strokes to be more reliable!

Amazon attaches particular importance to review, which directly affects listing's views and sales, and can even destroy an account. What do you do when you meet a bad review? There are many ways to remove Amazon review from the Internet, but most of them are ripped.
One, the bottom of each comment is a sentence: "Was this review helpful to you?" The implication of this sentence is that when most people choose "NO" and the number exceeds a certain percentage of "YES", the comment (bad rating) can be masked (some sellers say it is blocked, but at least they can squeeze him back).
Second, the comment is the buyer's mutual communication, cannot use the seller's identity direct message. Stay comment need to buy goods on Amazon's corresponding site, buy and cancel not counted, and need to use dual currency credit card.
Third, the report abuse, whether the success of this need character. Amazon will deal with the buyer's account in a comprehensive, but not necessarily deleted, situation. When writing an appeal, be as detailed and organized as possible, preferably listing the negative impact of the review on other buyers and the relevant evidence, and sincerely hope that Amazon will delete the bad comment. One complaint does not have to try a few more times, you can combine the first steps above.
Moreover, because Amazon "respects freedom of speech", the comments below the product are not necessarily reserved for buyers. Buyers who have purchased a product will be presented with a comment verified Purchase.
Therefore, if the non-buyer left a malicious bad comment, the seller can appeal to Amazon to delete the request, the operation as described in the third step. =============================================== believes that every Amazon seller has received a bad assessment of the mood, in the face of this situation, how to deal with the Amazon bad rating, so as to restore sales?

The Amazon platform has two sets of evaluation systems:Review and Feedback.

Review is the evaluation of the listing itself, Amazon users, whether or not to buy this product, can be a listing to make their own evaluation, feedback is for the specific order, only after the purchase has been generated, the buyer can make an evaluation of the existing orders.

Feedback is the customer's evaluation of the order of the products he purchased (order evaluation) It may include: product quality, customer service quality, logistics speed, and a series of factors. Feedback reflected in the impact on the store, is the account performance of an evaluation index, the buyer only in the seller shop page, only to be able to see the feedback situation of the store.

Review is only for this product itself, and customer service, logistics and other products other than the factors unrelated. Reveiw is for listing itself, usually displayed below the product page, which has a direct impact on listing exposure, traffic, rankings, and conversion rates.

For a user who has not purchased a product, a maximum of review evaluation can be made to listing, whereas for a buyer of a purchased product, it is possible to make a feedback for the order or review for listing.

Feedback if it is not in accordance with the provisions, the seller generally can apply for removal, and guests in the product page review generally difficult to apply for removal, only with the customer communication, if it is related to the product itself, the seller can also apply for removal of Amazon!

In the Amazon operation, whether it is review or feedback, the impact of poor assessment is serious. For a long-term view of the sellers, must attach great importance to the store and listing praise rate.

Amazon Review how to deal with the bad comment?

First, to guide customers to remove the bad reviews

1, contact poor customers, the initiative to help them solve the problem, such as: The customer said the product quality is not good, promised to send him a re-mail or refund.

2, once the customer response, and then put forward, if he is satisfied with your proposed solution, let him help remove the bad comments (do not directly say to his refund, let him delete the bad comment, this is against the Amazon rules.) )

If the buyer agrees to revise or delete the bad comment, the following is the customer's procedure:

(1) Click into the your account at the front desk as shown:

(2) in the personalisation section of the your account interface, find the See all My reviews and click Enter as shown:

(3) Find the corresponding order, the following can choose Edit Review and delete review, if it is deleted review can directly select Delete review, as shown:

II. application for removal from Amazon

If it involves aspects unrelated to the product itself, the seller can also apply to Amazon to remove it!

To apply to Amazon for removal of bad reviews:

(1) in your seller account background login into your front desk interface, find the product details you want to remove to Amazon the user interface of the difference, click Report Abuse

(2) After entering, fill in the blanks with your product's ASIN, order number and the content of the difference, explain why you want to remove the reason for this difference, and then click Report as inappropriate

(3) The following screen will appear to show that you have successfully submitted:

So, what should we do with the malicious comments of those buyers?

1. To find the comment, click on the comment below "Is this review helpful to you?" >"no" means that the comment is not helpful, and if a certain number and percentage of buyers are clicked No, the comment will be blocked.

2. leave comments, you need to buy merchandise at Amazon United States station to leave a product review, so you can try to buy an Amazon self-owned products, using a credit card to spend a dollar card, so you can stay comments! Note: If you cancel after the order, leave comments will disappear). directly in the comments reply stating that the comments are untrue comments, malicious competition, no purchase of goods, etc. let other buyers know the truth.

3. Click "Report Abuse" at the top of Comment for reporting malicious comments from the buyer, and the Amazon Performance Team will handle the transaction based on the history of the buyer's account and the buyer's account association. However, comments are not necessarily deleted. Please provide as much detail as possible in your report and let you know that you wish to remove the negative comment.

Amazon Feedback How to deal with the bad comment?

First, contact the buyer to delete

When buyers post negative feedback in the buyer review, we recommend that you contact the buyer individually to resolve the issue. After you resolve the buyer's issue, you can request that the other person delete the feedback on the site. But keep in mind that coercion or luring buyers to remove negative feedback is a violation. To contact a buyer to handle negative feedback, follow these steps:

1. In the customer Feedback, scroll down to View current Feedback, find the comment you want to resolve, then click the Resolve button and you will be redirected to the resolving negative Feedback page. As shown in the following:

2. On the resolving negative feedback page that appears, click the Yellow Contact Customer button as shown:

3. From the drop-down menu, select the theme, in the message area, type your message, use the Add Attachment button, attach receipt, support file, and so on, click Send e-mail to send your message to the buyer, as shown in:

Contact the buyer after the specific can be divided into two situations:

(a) The buyer agrees to delete the following steps:

(1) Click into the your account at the front desk as shown:

(2) in the personalisation section of the your account interface, find seller Feedback submitted by clicking Enter as shown:

(3) to find the corresponding order, click Enter, select the Remove button, you can remove, as shown in:

PS: You can request the buyer to delete the feedback. However, you may not lure the buyer to make it available or remove feedback.

(b) Buyer does not agree to delete

You can use the Reply button to post a reply for buyer feedback. This reply will be displayed on the Amazon.com website.

In the information you publish, you can explain how to correct the problem. Your response will not change the feedback rating, but other buyers will see your explanation when they see the feedback from the buyer. When replying to negative feedback, try to keep your comments short and professional. Even if the tone of a buyer's comment may not be friendly, it can only backfire if you have a bad effect on yourself. The specific steps are as follows:

1. In the customer Feedback, scroll down to View current Feedback, find the comment you want to reply to, and then click Respond, as shown in:

2. Enter your reply and click Submit, as shown in:

PS: After submitting a reply, you can delete it, but you cannot edit it. Similarly, if the buyer deletes the feedback, your reply will be deleted accordingly.

Second, contact Amazon Delete

In these cases, Amazon automatically deletes the seller's feedback:

Comment on statements of pornography and violence;

Comments include email or mobile number.

Amazon (Review, Feedback) How to deal with the difference?