Handbook of CMMI Project work

Since my work, I have been involved in the implementation of several CMM/CMMI projects, including two projects (gap analysis, process definition, process deployment and implementation, formal assessment). At that time, I was involved in the implementation of the CMM/CMMI project team, whether in the relevant knowledge (a more profound understanding of the Cmm/cmmi system), or in the implementation of experience (can be said to have the whole process of implementation experience is not much), the individual harvest a lot. And now as a consultant to participate in the client's CMMI project

In the implementation, the individual's role has changed 180 degrees, from the concrete project executor, has become a "mentor", the customer "the interlocutor", the individual experience completely different, is worth summarizing, for the future Cmm/cmmi project reference.

Below, I am currently involved in a Shanghai company CMMI4 level project as an example, summed up a few to ensure the smooth implementation of the project experience. Currently, the project has undergone a gap analysis phase and process definition phase, which is about to enter the process deployment and implementation phase.

1 Select a suitable interface on the client side.

The interface person mentioned here refers to the person responsible for implementing the Cmm/cmmi project. He plays a key role in the success of the project, as well as in the successful implementation of the project. He is responsible for acquiring knowledge, experience and information from the Czech Republic, and organizing in-house personnel to translate these experiences into applicable company process systems; He is responsible for organizing the company's staff learning process system, and implementation and implementation, in the implementation process, monitoring and reporting the implementation of the process.

Therefore, the client-assigned CMMI project leader (in the CMMI project, usually by the Quality management manager) should have a wealth of engineering and management experience, in the company has a high prestige, good communication and communication, and sincerely recognize the significance and value of CMMI.

In the first phase of the project, which is the gap analysis phase, we should proactively explain to the customer the significance of selecting the project leader, and understand the conflict of interests between the key roles of the client, and can recommend the appropriate project leader to the customer without being involved in the client's office politics ( Because of the impact of his success or failure of the project is too big. The key role of the CMMI project is usually the head of the Research and Development Center, the technical director or the Quality Management manager.

2) the award of Fishing

In the second phase of the project, that is, the process definition stage, you can first let the customer learn to use the yellow paper paste way to comb and develop the process, to teach the fish. Changing the "consultant speaking, customer listening" approach can effectively prevent consultants from becoming clients ' nannies. This can help customers to build and improve their ability in the process optimization, but also through more active customer participation, effectively save the consultant's time and energy, but also improve the business staff to the process of recognition, which will contribute to the smooth implementation of the process system in the future.

In the consultation process, we always carry out the guiding ideology of "giving the fish", and through the seminar, we will guide our clients to develop the appropriate process. No wonder customers in their own time to do a summary of this speech: "CMMI implementation to rely on our own"; "the implementation of CMMI generally to invite external consulting companies to help, but the consulting company is only to help, the real implementation still rely on their own, relying on talent, system, relying on the collective efforts of the whole team. The main job of consulting company is to transfer knowledge instead of direct operation "package replacement". Through the training guide, let you do it yourself. In the process of repeatedly doing counseling and guidance, learning digestion, understanding, habits, improvement, improve. There is no such thing as repeated process understanding not deep grasp bad. On the one hand, teachers are not very proficient in our work, so that consulting teachers do not necessarily do the best, and really understand our work or our own. On the other hand even if the consulting teacher can do the best, because then we will rely on consulting teachers, once they withdraw, we will not play. So only on their own, there is no other shortcut to go. ”

3 win the support of high level customers

In the implementation of the CMM/CMMI consulting project, the client is ultimately the project stakeholder-he decides whether to do the project, decides how much money and manpower to invest, decides whether the project will be implemented successfully, and, more importantly, he/she determines the attitude of the company's personnel towards the process system.

The high-level support I am talking about here is not just about financial and human support, but about the spiritual and attitudinal support of the senior management. In the Shanghai CMMI Project, we have cleverly assigned a task to the client's top management: The CEO will explain the company's main business process pocket card! in a large scale CMMI process workshop hosted by the customer. After the client's CEO has accepted the task, the other senior level is naturally incumbent on the other process to explain the work, and before the explanation, each senior must be familiar with the content of their own business processes, in the familiar process, the senior executives more aware of the urgency and necessity of process improvement. Under the leadership of the high level, the client has successfully convened a workshop on the process of staff participation. At the meeting, the CEO made a 3,000 or 4,000-word mobilization report to all the staff. There are many wonderful pens, excerpt a few words: "Everybody controls to look Pocketcard flow, our company lacks too many, the market operation this whole all lacks, also does not have the life cycle concept, does the project like the foot to tread the watermelon skin, slides to where is where, a project's end is not long, Do not know when will pass the acceptance "," if we CMMI4 level of success, then we can continue to the user to advertise we passed the CMMI4 level, and instill the concept of CMMI to users, after users understand the CMMI, they will require manufacturers to provide relevant certification, For example, we had to fire the concept of ca.

4 Select the right pilot project

In general, when selecting a pilot project, there is a clear stipulation in the Cmm/cmmi Evaluation Methodology Description (method Description) that the selected project should reflect the application area of the evaluated company, the technology and lifecycle used, and also consider the impact of the project on the company's business, including operating income, Profit or strategic value. The Shanghai CMMI Project, when selected for the pilot project, took into account the above factors, thus selecting a product and two projects representing the company's main business (a successful project and a Tens new signing project).

At present, the CMMI project is about to enter the process deployment and implementation phase, the implementation of the specific effect has yet to be tested.