How can we achieve the portability of Unified Communication? (1)

One of the most important advantages of unified communication is that it provides mobile users with extended communication functions. Mobile Unified Communication is at the intersection of two topics: mobility and Unified Communication. This article will be divided into two parts, respectively studying the functions, technologies and advantages of mobile Unified Communication (UC): the superiority of mobile Unified Communication, the implementation of mobile Unified Communication Solutions.

I. Advantages of mobile Unified Communication

Define the superiority of mobile Unified Communication

Many IT professionals still confuse Unified Communication with earlier Unified Messaging, but the development of unified communication is far ahead. At present, the development idea of UC is to integrate all the functions of enterprise communication into a universal Panel, where users can view all their contacts and determine their attendance status. This kind of attendance includes entering/leaving the office, holding a meeting, at a remote site, for vacation, and specifying the type of communication accepted (voice, video conference, email, text information, etc ).

The user's existing status is automatically updated. The rule-based engine allows the user to define different contact States at different levels of contacts (such as the boss, customer, internal, and home. Therefore, the idea of "unification" is to unify communication, various media forms, applications and their interfaces on a single platform.

With the enhancement of user functions, UC includes the idea of "business processing and communication", that is, integrating its rich communication functions into business processes to simplify daily business work. Therefore, the direction of Unified Communication is to integrate all the human resources and information resources of the Organization into a single platform to support business objectives.

Advantages of mobile Unified Communication

A Unified Communication infrastructure platform provides organizations with a more efficient, easy-to-control, and effective operation method. The core advantages of mobile Unified Communication are:

Attendance Status: Mobile unified communication can be used to determine the types of communication resources in real time. Personal users can also manage and control their contact status.

Accessibility: in the context of mobility, business organizations provide all human and information resources to appropriate contacts without considering whether they are on their own workbench.

Production Efficiency: for a single user, Unified Communication provides better control over time and communication. From a macro perspective, higher integration and more powerful communication can make enterprises more flexible and responsive.

Security Control: After mobile Unified Communication is correctly deployed, enterprises can ensure that all incoming calls are connected through business numbers. In addition, the powerful communication control capability ensures that the enterprise's sensitive information is extended to remote users without being damaged.

The above descriptions seem mysterious. Let's look at an example below. If you are a sales person, you will receive a dream order via mobile devices on the way. To meet the requirements of the Agreement, you need the assistance of technical staff from the other two groups and get authorization from the boss. By activating the list of people in the existing status, you can know which technical personnel can be contacted, and then contact them by teleconference, and then use a voice call to reply to the customers who have already joined the teleconference. You can send an email or text message to the boss to report the progress of your installation.

If we enable mobile office in business processing, production efficiency will increase exponentially. It is a good start to use GPS to locate service personnel and assign a service vehicle closest to the fault reporting point. Through the API of mobile Unified Communication, service personnel can also be guided to reach the destination in the shortest distance from the departure location. In addition, the storage system can also be used to query the distribution of engineering and technical personnel located on each service vehicle and their certified technical fields, so that they can be assigned to the technical staff who are indeed professional counterparts.

Currently, Unified Communication has taken root in enterprises, especially in areas with significant effects, including health care, financial services, call centers, and communication-intensive industries. However, the entry of Unified Communication into the mobile field relies on those who are oriented to customers or processes to recognize the practicality of integrated communication. Due to the mobility and mobility of business organizations, we need to step up UC infrastructure construction to meet the needs of key people in different locations.