How does the art of communication respond to a tricky audience?

Fan Jun (Frank Fan) Sina Weibo: @frankfan7: Gettocloud

I've had some tricky situations in my sales, presentation, and training activities. This article will talk about how to deal with these situations. We will take the most typical four types to come to one by one ways.

good-talking person ( Talkative)

ta Listen to other people's views, or to ta briefly transition, then turn to the point. When necessary, ask ta one Closequestion, Ta

Silent Person ( Silent)

In a recent training, I found the atmosphere a little depressing. A few responses were received after questioning. This inevitably affects the understanding of atmosphere and knowledge. I choose to have direct eye contact with several of them and encourage them to express their opinions. and asked Open Question, that is, the answer can be played and extended, rather than simply "Yes or no". Slowly interacting with the more.

complaining person ( complainer)

room temperature, light intensity, sound size and so on can make the complaining person chatter. Without intervention, the mood and atmosphere of the whole venue will be affected. First of all, to determine whether the complaint is reasonable, can take action to improve. If can not improve, want to express very grateful to you the reflection, but temporarily still can't solve, ask you have any good suggestion to improve? You can also ask other listeners for their comments. If the TA's requirements are not met , it is suggested that the issue be put on hold and the organizers will be provided with feedback later.

Omniscient person ( Knowit all) TA frequently challenged the speaker's point of view by giving a lengthy, dissenting opinion without invitation. The suggestion is not to argue with it, but to speak on facts. Tell me that I understand your point of view and thank you for your participation. There are also some countermeasures:

Temporarily shelved, will be discussed later.

Say your opinion to the audience, not the person.

Thank you for your opinion. But I'm talking about what I know, and I have a successful experience with myself or my clients.

If the atmosphere is too tense, take a short break, or lead a limb stretch to bring back the positive energy.

Seek the support of other listeners, after all, most people want to see the success of the speaker!

How does the art of communication respond to a tricky audience?