How to communicate smoothly in the project

Communication is the process of transmitting and feedbacking thoughts and emotions between people and between groups, in order to reach an agreement on ideas and smooth emotions.

As mentioned in the project communication workshop course mentioned by tiger, communication is actually a process of coding and decoding and can be spread through media. There may still be a lot of interference in the media of communication. The estimation that the two parties can achieve at last is far from what you really want to express.

In fact, communication is not an easy task in our real life, although the most common thing we do is communication. But have you ever wondered whether it works?

According to a survey, there are three key factors for human communication: 1. The proportion of language, spoken content, or text accounts for only 7%. 2. Sound, accounting for 38%. 3. Body language, accounting for 55%. From here
It seems that our best communication method should be face-to-face. In my projects, I often encourage you to do this. If you can communicate face-to-face, do not call us. If you can communicate by phone, do not use e-
Mail. Even if you use QQ groups, it is more timely than e-mail (of course, the premise is that we all pay attention to QQ groups ). In fact, what I emphasize is nothing more than two points. 1. Accuracy: the most direct way to convey the most complete meaning
Thinking. 2. Timely and use the fastest communication to win more communication opportunities.

I have heard of Tiger's experiences in communicating with each other in the project. I also want to share some ideas with you.

Communication Rule 1: Establish a sound communication mechanism

In my opinion, there are two communication mechanisms:

The first is the clearly defined communication that we can meet at the initial stage of the project or before the project starts to run, such as various meetings in the agile framework, releaseplan, iterationplan, and dailystandup. There are weekly meetings with customers and clarification meetings for requirements.

The second is the communication problem that we temporarily join in the project operation. We also need to establish a communication mechanism for such problems. For example, if a project is running and suddenly joins a third-party partner, how can we communicate?

Communication Rule 2: Define the contact person

During project operation, the increasing number of personnel not only increases, but also the personnel of different roles and departments are added to the project, which makes communication more and more difficult. No one even knows who to find.
. At this point, it is necessary to define the contact person so that everyone knows who is responsible for the problem and who should be asked for the problem. As mentioned in the tiger training, we need to figure out "communication is right
Image and content ".

Rule 3: define the development process

Some may ask, what is the relationship between the development process and communication? What I want to answer is that there is a very big relationship, because I am talking about defining the development process here, in fact, it is a story that we often say in agile to define how each Role in the Development stream works together to accomplish a relatively independent task. This is not intuitive. Please refer:

Rule 4: Establish a good communication platform

This is relatively easy. In fact, we need to establish a good communication environment for everyone, such as setting up a project QQ group and a company email group, of course, it also includes the establishment of Review review mechanisms and platforms.

Finally, we reference the formula: Interpersonal Communication = 7% language + 38% voice + 55% body language. Use the most direct method, the clearest words, and the best speed to express your views.