360 antivirus scan to the virus, will first try to clear the file infected with the virus, if you cannot clear, you will be prompted to delete the infected file.
Trojans and spyware are deleted directly because they are not in the form of infecting other files, but as malicious software.
during processing, some infected files cannot be processed due to different circumstances, see the following instructions for handling these files in other ways:
Error type |
cause |
recommended action |
purge failed (compressed file) |
Because the infected file is in a compressed document that is not processed by antivirus 360, the files in it cannot be purged from the virus. 360 Antivirus for RAR, CAB, MSI, and system backup volume types of compressed documents are currently not supported. |
Please extract the compressed document into a directory using the relevant software for the type of compressed document, and then scan and clear the files in the directory using 360 antivirus. When you are finished, use the related software to compress the document into a compressed one. |
Purge failed (password protected) |
for password-protected Files, 360 antivirus can not be opened for virus cleanup. |
Please remove the protection password for the file, then use 360 antivirus for scanning and cleaning. If the file is not important, you can also delete the file directly. |
Purge failed (being used) |
file is being Application use, 360 antivirus can not clear the virus. |
Quit the application that uses the file, and then scan it again with 360 antivirus. |
Delete failed (compressed file) |
The file cannot be deleted because the infected file exists in a compressed document that is not processed by antivirus 360. |
|
Delete failed (being used) |
file is being Application use, 360 antivirus cannot delete this file. |
Quit the application that uses the file, and then delete the file manually. |
Backup failed (file too Large) |
> Because the file is too large, The file recovery area is out of size and the file cannot be backed up to the file recovery area. |
remove unwanted programs and data from your system disk, increase available disk space, and try again. If the file is not important, you can also choose to delete the file without making a backup. |