How to integrate the knowledge base with other business systems

Many enterprises have a lot of business systems before they build their own knowledge bases. After the knowledge bases are built, they do not know how to combine them with their own business systems.KmasterIt provides some knowledge bases combined with business systems for your reference.

1.WebPlug-in form.

REFERENCEJSFile, the knowledge base will automatically generate a knowledge base panel in the Business System for business personnel to use, and the plug-in will be based on the keyword orJSTo actively push related knowledge points. In addition, business personnel can search for the plug-in.

The plugin is as follows:

This method is convenient to call. It intelligently pushes knowledge based on the business page without affecting the business operations of the business personnel.

2.Embed the search box of the knowledge base in the Business System

Provided by the knowledge baseHtmlCodeThe business system can easily embed the search box of the knowledge base. For example:

This method is convenient to call. The disadvantage is that a new search result page needs to be displayed during the search, which can easily interrupt the business use of business personnel.

3.The business system calls the interface provided by the knowledge base for secondary development.

TheWebServiceOrHTTPFormatPostAndGetInterface. The business system can perform secondary development and then combine it with the content of the knowledge base.

The advantage of this call method is that it is the most flexible, but the disadvantage is that it requires secondary development and requires a certain amount of work.

4.EnhancedIERight-click

KmasterProvidesIEThe enhanced right-click tool can be found inIERight-click to add "add to Knowledge Base" and "search in knowledge base ". When you seeArticleYou can also select a keyword that you do not understand, right-click it, and select the corresponding menu to add it to the knowledge base or search for the keyword directly in the knowledge base.

For example:

 

Author:Vagerent

Email:Vagerent@126.com

Qq:31998589