Improving Interactive experience-common operations on ATM

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Improving Interactive experience-common operations on ATM

Author: windy

I think you have never used an ATM, have you ever seen it? Haha.

The most common operations for ATM machines include querying balances, withdrawals, and transfers (other functions are not discussed at the moment ).

Generally, If you insert a bank card into a slot, it will prompt you to enter the password. After the password is verified, a prompt menu will be displayed, some will be selected for the currency, and some will be displayed directly "query the balance, withdraw money, transfer money, exit.

Okay, let's take a look at it. The purpose of using an ATM is to conveniently manage the assets in your card. You don't have to queue up at the counter or be subject to the Bank's working hours. At the same time, you can withdraw money from another bank. That is to say, you do not have to go to a specific bank. Such features determine that an ATM can provide you with value beyond the bank's counter services.

The purpose of "querying the balance" is to know the balance in the bank card.
The purpose of "withdrawal" is to take out cash. Will youBalance before and after withdrawalAnd compare it with the cash in your hand?

I seem to have heard a bank clerk say, "what? We suspect that we are making a mistake. Our computer systems are all provided by IBM, which is safe and accurate !"

Maybe we do not have to worry about anything, but providing the amount changes before and after the withdrawal will help the cashier clearly know the withdrawal result, in other words,Certainty reduces anxiety..

The same is true for transfers. Given the amount changes before and after transfers, we will be more comfortable with transfers.

Further consideration, since all three basic functions are concerned with the balance, is it more friendly to give the balance after the password is verified at the beginning?

There is another problem with the transfer. Generally, you are asked to enter the account of the other party twice, enter the transfer amount, and ask you to confirm the transfer.

What we are most worried about in this process isTransferred to the wrong person, You may have missed the wrong account, or you may have got the wrong account. You may be less likely to get the wrong amount because the numbers are simple and clear.

During the transfer, the ATM only allows us to enter the account twice. The check measures it performs can only be an input error, but do not care about our real purpose:Transfer a certain amount of money to the correct accountIf the account name of the other party is displayed when you enter the account for the first time, will the error opportunities and worries be greatly reduced?

Therefore, my advice on basic ATM interaction is:

1: The balance is given directly after the password is verified (at least the balance of the default currency is given );
2: After the withdrawal is completed, the balance changes before and after the withdrawal are clearly given;
3: Give the account name of the other party during the transfer, and also give the balance changes before and after the withdrawal.

Again, the principles involved here are:Definite information reduces user anxiety.

If security problems are involved, there must be solutions to security problems.

In addition, operations on online banking can also be considered.

AboutCertainty reduces anxiety.:

Please refer to the timing device at the intersection. When you know exactly how much time you can pass or how long it will take, drivers and friends can easily consider and decide.

There is such a device in Beijing, and (I have seen) the best thing to do in this regard is Zhongshan City, Zhongshan City's municipal construction is very good, transport, there is a timing wait device at every intersection, when the traffic flow is scarce at night, the traffic light will also change to a yellow light flashing state, and the driver will pass by himself, so that there is no car in the half night sky, you have to wait for the red light at the crossroads.
Source: http://www.dedream.com/research/archives/2004/09/aeaeaeeeaeatmca.html