Improving the user experience: "Streaming" in design

Reading: "When people are focused on an activity, they are not aware of outside interference." This state is called a "stream." -The concept pioneered by Mihaly Csikszetmihalyi, a professor of psychology at the University of Chicago and author of Stream: The psychology of best experience.

Why does the telephone customer service, the side answer the telephone side audit data efficiency to be reduced?

Why are the shift supervisors so busy every day that they don't see what they're doing?

Why is an engineer afraid of being temporarily asked to modify a bug while developing a feature?

Why......

These are actually related to the legendary "flow". What is "flow"?

"When people focus on an activity, they are not aware of outside interference." This state is called a "stream." -The concept pioneered by Mihaly Csikszetmihalyi, a professor of psychology at the University of Chicago and author of Stream: The psychology of best experience.

The first contact with this word, Taobao ued is a blog, but the article did not explain what is called flow, so also can not see what others are talking about, hastily passed. Until recently in the interactive design of the article, only to understand the original "flow" is this meaning. In design work, designers have referred to this concept to human-computer interaction, what you want to express is: when the user interacts with the interface or software, we designed the process or interface operation prompts should be as far as possible to avoid disturbing or interrupting the user's flow state, in order to save the user's time cost, improve the user experience . This should have a certain reference value to the user experience designer.

Similarly, this concept is used in our work and can guide us to how to arrange the work more rationally.

When we are preoccupied with doing something, you often forget the passage of time, no matter what kind of noisy environment around the changes have nothing to do with you, such as writing, design, development, in this state, people's efficiency is the highest. On the contrary, if your state is often interrupted, it becomes quite difficult to get back to the original state of mind, and it is easy to overlook or forget some of the previous inspirations and details.

Work, it is inevitable to be beaten by the state of the post is the telephone customer service, not only to maintain a good state to answer the phone, but also to deal with the work on hand, quite hard. Therefore, even the simplest audit work, they are very difficult to reflect the efficiency. This is why the same job, placed in different positions KPI indicators are different . Considering the rationality of the work arrangement, their work is best done in addition to the telephone, and there is no need to think too much, because their core task is to pick up the phone.

Other jobs, such as engineers, user experience design, should also try to avoid other trivial matters. such as the Engineer Post, the member reflects the bug we have to repair, but whether to deal with the immediate? Does customer service have a better way of coping? because real-time processing is bound to interrupt the normal work of the engineer, and no one site is perfect, bugs will always exist, can not be completed.

Knowing the concept of the flow state, we can explain why some jobs are arranged this way, and why some jobs work more efficiently. How the work should be arranged to achieve the goal of efficiency. I only want to do, how to use, see the manager himself.

I would like to express, also agree with the view is: there are reasonable work arrangements and procedures, there can be efficient team.