Learn about the Unified Communication System through manufacturers and products

We have previously investigated and summarized the usage of the Unified Communication System. The investigation shows that enterprises do not fully understand the situation. Now, let's summarize the meaning of Unified Communication and the scope of service they focus on.

Let's imagine that we can communicate with each other at any time, anywhere, or any device, in addition, the content in the form of voice, email, SMS, multimedia content, fax, and data is combined, so that we can transmit information with any device at hand.

The above ideas are just the questions that major IT giants are thinking about. The "Unified Communication" or "Integrated Communication" mentioned in the industry refer to the above ideas. However, the concept of Unified Communication technology already exists in multiple versions. Although they are all similar, different vendors still provide their own definitions. The three "whatever" mentioned above are my own understandings. In order to have a comprehensive understanding of the concept of the same communication, the following lists various mainstream sayings.

Cisco:

Unified Communication further develops the concept of IP communication by using the SIP Protocol Session Initiation Protocol) and includes mobile solutions, truly unified and simplified various types of communication-not influenced by location, time, or device. Through the Unified Communication solution, users can communicate with each other at any time according to their preferences, and can use any device to communicate through any media. The Unified Communication system combines multiple commonly used telephones and devices, as well as multiple networks (fixed, Internet, wired, satellite, and mobile, it facilitates communication and business process integration, simplifies operation, and improves productivity and profit.

Beidian:

Unified Communication Technology will fundamentally change the communication mode of enterprises and simplify complex communication through a single and seamless interface. Beidian and its partners are providing a rich Unified Communication System experience for office staff and mobile staff to help them improve their work efficiency and response speed.

Microsoft:

Traditional communication systems transmit information to different storage areas-voice messaging systems, email servers, and single-host fax machines-through the unified messaging function of Exchange, various types of messages are stored in a unified system. For example, you can directly send a voice mail message to your inbox. When you open Outlook, you can see the voice mail next to the email, which provides a powerful new method for more effective collaboration. For example, you can forward voice emails or faxes. You can even take notes in voice mail messages or search for previous voice mail messages. Messages will no longer block your screen!

IBM:

A Unified Communication system integrates office systems, application systems, and communication systems within an enterprise, inform, publish, and transmit necessary information to every information subject at the first time through the Unified Communication Technology System anytime, anywhere, to truly integrate various types of communication with the enterprise process, this improves the production efficiency of enterprises and increases their competitive advantage in the market.

Avaya:

Communication-driven business process (CEBP) refers to embedding enterprise communication applications into their business applications so that communications can closely integrate with business processes, this allows enterprises to respond quickly to changes in the customer and market conditions and truly implement smart communication. The process of embedding a voice application into an enterprise enables events to automatically start business processes through voice. SOA provides broad possibilities.

Avaya believes that the Unified Communication system emphasizes the front-end user experience. CEBP is a call center solution that truly benefits enterprises. This is Avaya's strength. Avaya regards Unified Communication as part of its smart communication strategy.

RADVISION:

It allows people to freely communicate data, images, and sounds through any device, network, anytime, anywhere. That is to say, the Unified Communication system integrates all information types such as voice, fax, email, mobile short messages, multimedia, and data, an information interconnection channel can be established between wired, wireless, and Internet communication devices, including telephones, faxes, mobile phones, PCs, handheld computers, and PDAs. In this way, the freedom and efficiency of choice are improved.

Gartner:

Unified Communication is the direct result of the integration of communication networks and applications. In the past, different communication methods were developed, promoted, and sold as separate applications. Now, the integration of various communication methods on the IP network and open software platforms has promoted the development of "Unified Communication" and will have a profound impact on the communication modes of individuals, groups and enterprises.

In general, a unified communication system refers to specific solutions and applications that can integrate productivity improvement tools from multiple vendors, it also provides employees with a "single user interface" to use these tools and information, regardless of the employee's location. It integrates common communication channels, including email, telephone, and fax, so that users can access the applications and information they need at any time, anywhere, from any device, in this way, users have a greater degree of freedom to maintain high efficiency during remote work.

With Unified Communication, previously dispersed servers and applications can now be integrated into a single address book on a single platform, a single directory, or desktop system. It is a super binder that integrates key network and communication technologies, including IP-PBX, VoIP, communication status, calendar, email, teleconference, voice mail, unified message, and instant messaging IM.

IDC Asia Pacific company:

The Unified Communication Technology "improves the communication experience between the extension and the mobile phone to a higher level and releases the real value of the integrated communication, so that data and voice are integrated, and multimedia and text are integrated, integration of Information Technology and Communication ". IDC believes that "Unified Communication" can help business people to centralize different forms of communication into a single interface to simplify information flows and business processes, and fundamentally change the way business people work.