Product design to fill two times the bank card, is it necessary?

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Is it necessary to fill out the bank card number two times? The designer thinks this behavior is stupid and naïve.

So, can designers represent users?

What does the user think?

Is there a better way to solve this problem?

First of all, let's talk about my own interesting. In the morning, I always in the elevator desperately recall, finish breakfast I was not off the gas, not shut the words will be a fire to burn home. Sometimes even I will return to confirm again.

Some male friends may not understand this behavior very well.

So, think about your car, when you close the door, will you have to confirm it repeatedly?

In order to reduce the occurrence of accidents, we always confirm the important affairs repeatedly, this should be a kind of nature.

All right, let's go!

Tell me why I'm talking about this topic.

Background ————————————————————————————————————————————————— –

I recently updated the interface optimization. The first to optimize, of course, is to fill two times the bank card. I think it's too much of an act. After talking to the js& of the optimization team, they immediately jumped out against me.

js& Refactoring colleague: "Fill two times the bank card certainly is necessary! What if the user fills in the wrong?" The following figure:

Everyone's view ————————————————————————————————————————————————— –

Should I fill out two times? I interviewed the students in the group about their views.

By default, it is very foolish to fill out two times a bank card. Is it not obvious to let the user take a step more? Anyway, the bank can check the name and card number,

Even if the user is unfortunate to fill in the wrong, will not cause him any loss!

But we do not represent the user, what about the user? How they look at the problem.

For users, they do not know that a bank card can verify the name. They only think that filling in the wrong card number means that the money is going to someone else's pocket. They looked unusually nervous.

Even if it's a bit of a hassle, the user will still not resent the two-time bank card. They may even feel that this is a very necessary thing.

Because the bank card money to pay these for the user, is too sensitive information

Summary: Obviously, two times the bank card is not a good design, it increases the user burden. In fact, the user's real appeal is not to fill two times the bank card, but how to let "I" bank card number is not filled in the wrong.

Solution-—————————————————————————————————————————————————-

So...... What do we do? When a user fills out a bank card, we need to solve two questions:

A as far as possible using the name and card number of the instant check, in the shortest time to tell the user card number and name match, card number is filled in correctly.

b Psychologically, in the process of filling in the bank card to the user psychological security, eliminate worry will fill the wrong card number of fear.

What is the good way, can not let the user so troublesome fill two times, but also can eliminate the user worried about filling the wrong psychology?

Here are a few ideas that I can think of.

1. Scan card number

The bank card will be wrong, mainly the information in the process of transmission error occurred. The user fills in the bank card to appear several times the message transmits. The user sees the card number through the eye, passes the card number to the brain, sends instructions to the hand through the brain, and then enters the hand.

If you can reduce the number of times the message is transmitted, it is not necessary to pass the user multiple times, it can greatly reduce the user's chances of filling the wrong bank card. Also does not give the user the heart to cause too big burden.

Scan the card number, is a good way.

2. Grouping information is also an effective way to prevent users from filling out the wrong card number. The bank card number is automatically separated and displayed after input.

3. The bank card number is enlarged above the input box. Of course, this method also has some drawbacks, will let the user in the input of the distraction, can not put all the attention in the input box.

4. Simulate the form of real bank card input.

5. Think farther, can you add a small speaker to the input box and click on the trumpet to play the card number again?

Do you have a better idea?—————-

Summary: Obviously, two times the bank card is not a good way to prevent users from filling in the wrong card number. It's just a solution to the problem of filling the wrong. But designers are the people who have the means, we can help users solve this problem in a better way,

Let users have a better experience when filling out a bank card.

Also want to say: We are not users, even if it is not ordinary users. Never look at the user's behavior in the eyes of a designer.

Source: tid-Tenpay Design Center http://tid.tenpay.com/