[Project Management] How do testers measure their work?

DC 18:38:14
Oh, I met you on QQ.
Qingrun 18:37:55
Haha.
DC 18:39:05
I searched the ITSP group and saw your QQ number.
Qingrun 18:38:59
Haha.
Qingrun 18:42:36
What have you been busy with recently?
DC 18:44:58
......
Qingrun 18:44:50
......
DC 18:48:57
It's annoying to change the code that customers have been chasing for a day. I'm shaking and afraid to answer the call.
Qingrun 18:49:14
Haha. This is the result of no problems.
DC 18:57:04
Yes, but the market decides. Otherwise, we will not use our solutions.
Qingrun 18:57:28
Haha. This is also the result of market irregularities. Slowly, there will be changes in the last ten years. At that time, we were the people who witnessed history.
DC 19:08:13
Our company asked a girl who is not very familiar with the technology to write a set-top box spec. She did not know the market, she did not know the technology, and she had many thoughts different from mine, it is also against the customer's requirements.
Qingrun 19:08:10
Haha. Isn't that a mess?
DC 19:14:11
None of the three QA engineers have the concept of software engineering.
DC 19:14:36
The seven QT s are basically all used for testing. If you find a problem, you can leave it alone.
DC 19:14:47
Seven are also female
Qingrun 19:14:27
Haha. Nanjing lianchuang is recruiting QA, but they want to switch from experienced senior technicians and managers in the company. It is also in embarrassment.
DC 19:15:45
So I was very touched when I saw a Post saying that there is no similar QA in China two days ago.
Qingrun 19:15:48
Haha. Yes. Someone is still refuted. Well, I don't know what that person is doing, and I don't know the essence of QA.
DC 19:17:33
I have a question: the quality of work of R & D personnel can be reflected in the QT test results and bug list. But who should check the quality of work?
Qingrun 19:17:31
Well, yes, this is a very good question.
Qingrun 19:17:57
However, if you use a wrong word, the standard statement should be QC-rather than QT.
DC 19:18:37
I asked people from the QA/Qt Department two days ago. They said they were preparing to be checked by QA, but I thought it was quite difficult.
DC 19:18:59
Oh? I'm a tester.
Qingrun 19:18:42
Therefore, some companies adopt the error discovery rate to measure the quality of work of QC personnel. That is to say, you must find at least a number of errors in each module to be qualified.
Yes, the tester is QC. Haha
Qingrun 19:18:50
Belongs to the scope of quality control.
Qingrun 19:19:13
However, this method is also unreasonable. Therefore, many domestic enterprises no longer require testers.
Qingrun 19:19:39
In fact, QC's work is obtained through user feedback. Or, the trial period of the software.
DC 19:20:46
I ran into it and sent a test version to clarify what needs to be checked, but I can see that the test is not very serious and I didn't look for the rules of the problem, it does not help solve the bug. However, I can't tell anyone about this situation, but I can leave it alone.
Qingrun 19:20:20
If any problem discovered by the user within this period is a problem that should be discovered by QC personnel, a feedback review is conducted on the quality of work of QC personnel. At this time, the issue of QC personnel should be considered.
Qingrun 19:21:12
Of course, even if this problem is not discovered by end users, but discovered by developers after testing during user use, it is also a problem of QC personnel.
DC 19:22:22
I may want them to further find the rule when they discover the problem and provide more help to solve the bug. I am not eager to say that I have crashed.
Qingrun 19:22:17
This is the level and quality of testers.
Qingrun 19:22:59
The tester should be responsible for identifying the problem and finding the root cause of the problem, but not solving the problem.
If at least the problem is found, it should be explained why the problem occurs, where the root cause is, whether it is a developer error or other problems.
Qingrun 19:23:09
If the tester fails to do so, then the tester is not qualified.
DC 19:25:09
This is a little worse. If we find the problem, we do not know it through comparison or other methods,
Qingrun 19:25:37
Your company should consider conducting systematic training for testers. Let them know what testing is. Instead of seeing the problem, it is a test.
DC 19:26:54
I have been trained before and can't bring it back.
Qingrun 19:26:59
Have you ever understood the problem?
Management, personnel quality, rewards and punishments mechanism, and leadership importance ......
DC 19:28:24
I told the Supervisor of that department twice that if a test department is full of women, I felt that the atmosphere was wrong and I lacked the spirit of studying and studying technologies.
 
Qingrun 19:28:27
Well. This is not the most critical issue. If all testers are like this, one sentence: still manage the problem. The importance of leadership.
DC 19:30:27
Haha, I am joking with him.
It is a matter of system. It has no supervision over them and has always regarded them as supervision over programmers.
Qingrun 19:30:38
Haha. In fact, male and female are not the key. The key lies in leadership.
DC 19:31:32
I want to raise this question in my company, and I hope to have a look at their work.
Qingrun 19:31:35
Yes.
DC 19:35:50
We have also tried to evaluate the error discovery rate you mentioned earlier, but it seems very difficult to quantify if it is not feasible.
Qingrun 19:35:59
Yes. It is really difficult. Therefore, the recommended method is the latter.
DC 19:38:27
Another problem we have is that the problem that the tester pays attention to during the testing process is different from that of the customer, so the tester reports a bug and the customer reports the bug, when the time is tight, we only pay attention to what the customer reported. Then, the tester felt that the labor was not recognized.
Qingrun 19:38:36
Haha. This is a management issue.
DC 19:40:17
We are a window to contact customers. We often know what customers want, but QC/QA doesn't.
I have never understood why I cannot transfer this window to their department.
Qingrun 19:40:32
Your company has a big management problem.
DC 19:41:21
Yes,
DC 19:41:38
It may be related to a non-pure software company. We do the icdesign.
Qingrun 19:41:21
Haha. Software companies also have similar problems.
DC 19:42:56
One year I want to improve the process in the company, but the company has not invested any manpower in the end.
Qingrun 19:42:52
Oh, is it because of the cost?
DC 19:43:47
There is also the pressure on the project.
Qingrun 19:43:49
In fact, another important reason is that the boss cannot see the benefits of such investment.
DC 19:44:29
......
Yes.
Qingrun 19:45:08
Haha.
Nanjing lianchuang passed cm3. this year, we plan to set up more than 20 full-time QA engineers and start from the quality aspect. This problem is hard for small companies to invest. After all, the cost is relatively large, but it is advantageous if you look at it for a long time.
DC 19:47:38
......
Thank you!