Reasons for choosing a mixed cloud unified communication

The Unified Communications Service based on cloud computing has changed the way companies communicate. The unified communications as a service solution (UCaaS) enables traditional communication and collaboration tools to be mobile and convenient, enabling businesses to have an environment where seamless communication can be made at any time, anywhere. The new seamless communications environment helps businesses become more flexible, respond faster to customers, and simplify business processes.

With the rapid development of technology and service delivery, it is noteworthy that not all unified communications solutions are equal. Pure-managed UCaaS solutions and local traditional solutions lack reliability. The best mix of local and managed solutions is emerging.

The hybrid Cloud Unified Communications solution integrates cloud-based UC functionality with local devices to support advanced telephony features that are primarily deployed locally. Multifunctional devices are sometimes referred to as service points, similar to a local Plug and Play device deployed in a set-top box. It is used to manage SIP devices, such as desktop IP telephony, and also for distribution. Most importantly, it can also be used as a smart point to troubleshoot problems with local devices.

Because enterprise communications are the lifeblood of any SMB, the reliability of a purely managed UCaaS solution continues to be a concern, and reliability is one of the most common complaints of end users. A retailer who provides high quality outdoor equipment and clothing for outdoor enthusiasts concludes that the average loss of 20,000 of dollars per day is due to the inability to value customer relationships and reputational damage when the VoIP telephony system crashes, before deploying a hybrid cloud UCaaS solution.

Hybrid Cloud UCaaS Service offers:

1. An End-to-end remote tool with visual and active management that can run on the LAN and WAN to ensure high performance and reliability. If there is a problem, the local area network can see where the problem appears, which eliminates the drawbacks of the cross manufacturers.

2. Provides advanced call handling and paging functions that are technically difficult to deliver reliably through the cloud.

3. Provide distributed communications services to create cohesive multiple positioning solutions using SIP relays from dispersed operators, integrating numbering, voice mail, and status displays.

4. Failover and redundancy are also provided, including the ability to continue to use the internal telephone system when the external network is unavailable.

5. SIP relay terminals that do not require additional hardware. Enterprise organizations choose to use SIP trunking to increase traffic and maximize network capabilities to improve call quality, reliability, security, and efficiency to reduce costs. With the service point, SIP relay terminals do not require additional hardware.

Epizyme recently replaced its managed VoIP system with a hybrid cloud UCaaS solution because the phone was disconnected frequently, the sound was intermittent, and the problem remained unresolved. A purely managed solution is often complained about because it does not have the ability to assess the entire network, including the LAN, access connections, or upstream operators responsible for the quality of the call, and cannot diagnose the crux of the problem. This led to mutual accusations between manufacturers, time delay, can not make the problem be resolved in a timely manner.

The enterprise chooses a hybrid cloud UCaaS solution and deploys the SIP relay locally. Enterprise systems improve call quality, performance, simplified management, and foresight by running SIP relays locally, so they can take full advantage of video and other new applications.

Epizyme's senior system administrator, Kevin Kaedin, says that before installing a hybrid solution, they cannot rely on the telephony service and want a reliable, manageable VoIP solution.