Six tips for deploying VoIP at Merrill Lynch

By deploying VoIP phones in 250 offices and 10000 nodes, you can learn something about this technology. As a result, Alok Kapoor, managing director of Merrill Lynch Global individual customer Technology Global Private Client Technology, said in VoiceCon that he had specific suggestions on the implementation of this Technology.

1. There is a good measure of the performance of the existing system.

Kapoor repeatedly stressed that the lack of information makes it difficult for customers to evaluate which voice problems are caused by the new VoIP system and which problems exist in the original environment.

2. Use productivity improvement to attract purchases

The reason Kapoor recommends this technology to customers is that using VoIP can increase the company's productivity. The main applications include instant call, click response, and screen display. When the phone is connected, useful information of this customer collected from Salesforce.com will appear on the screen. On the screen, you can also view the stored phone transfer content and click the phone number on any web page.

3. Deploy the application as soon as possible

Kapoor plans to stabilize the VoIP environment before deploying a computer telephone integrated CTI) application. However, due to the delay in the CTI application, his project failed to achieve the productivity improvement promised at startup. In retrospect, if he deploys the CTI application earlier, it can meet the customer's expectations in the VoIP deployment.

4. includes training costs

Kapoor and his team spent countless hours evaluating the availability of the system. Before deployment, the customer helped evaluate the products used. Kapoor says he has developed a periodic availability survey to identify new application areas that can be carried out. Of course, these studies are not enough. The user will ask for a new training. IT is best to provide such training at any time.

5. Learn about your cabling room

Said Kapoor, don't be surprised what you found in the wiring room. You need to solve problems such as the loose cables, narrow space, and inadequate backup power supply. The disadvantages of existing facilities have greatly plagued the deployment of VoIP.

6. Enterprises

Kapoor believes that VoIP is not an infrastructure. It is a facility for improving customer services and improving business efficiency. The only way to discover these needs and decide how to meet them is to regularly work with customers during the design process to understand their real needs.

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