Sixth time Business process, knowledge management, project overall performance evaluation

First, business process management and reorganization
1, the essence of process management and the core is what;

The essence of process management is the construction of excellent business processes, the core is the process.

2, the difference between the process management and the BPR;

Process management includes BPR, but it is more extensive than BPR concept and is more suitable for realistic needs.

3, business process improvement process and methods, the analysis of the problem with which 2 diagrams;

Matrix chart for finding the reason with Fishbone diagram

4, the process of analysis and design method is which six (only a small title);

(1) Value chain analysis method

(2) ABC Cost method

(3) Process modeling and simulation

(4) based on UML process analysis and modeling method

(5) Brainstorming method and Delphi method

(6) Benchmark targeting method

Brainstorming, Delphi, value chain analysis and competitive analysis are all classic management methods and techniques, ABC, benchmarking, and UML Analysis Modeler's new approach.

5, the main problem of BPR is what;
Unified understanding, so that all staff on the implementation of BPR to achieve consensus.

6, the implementation of the BPR will cause the enterprise which 3 aspects of change.

(1) changes in corporate culture and concepts

(2) Changes in business processes

(3) Changes in organization and management

Second, knowledge management
1, for the project organization, what is knowledge.

For the organization of the project, knowledge is his own design and development results, a variety of patents, non-patented technology, design and development capabilities, project members have mastered the skills and other intellectual resources

2. What are the 4 ways to share tacit knowledge?

(1) coding

(2) face-to-face communication

(3) Staff rotation

(4) Network

Iii. Overall performance evaluation of the project
1, what is the 3E audit;

Economic audit, efficiency audit, effect audit

2, Hall from which 3 dimensions to investigate the system engineering.

(1) Logical dimension

A. Logical reasoning (certainty) B. Probabilistic and statistical reasoning (nondeterministic uncertainty) c. Fuzzy mathematics (non-determinate uncertainty)

(2) Time dimension

A. Project initiation, implementation and termination according to progress;

B. The project evaluation is divided into: Current assessment, project tracking assessment, post-project evaluation.

(3) Knowledge dimension

3, with what to solve separately: certainty, the uncertainty can be determined, non-determination of uncertainty.

(1) Logical reasoning (certainty)

(2) Probability and statistical inference (nondeterministic uncertainty)

(3) Fuzzy mathematics (non-deterministic uncertainty)

4, understand the investment payback period calculation, the formula is:

Payback period = (the number of years that accumulated static cash flow has positive value-1) +| the absolute value of accumulated static cash flow for the previous year |/cash flow.
5. Understanding Bank interest rate Calculation Formula fn=f* (1+i) n Power

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Sixth time Business process, knowledge management, project overall performance evaluation