Some insights about the recent communication with customers

A customer has a small project entrusted to us for development. for various reasons (the customer is not sure about the demand, and I haven't spent the time recently, but didn't push it), the progress is very slow, fortunately, the bottleneck is not here. A few days ago, he called me and asked me about the progress. I promised him that it would not make us a bottleneck, even though we were very busy recently, there are many more important things than this one, and I am not very interested in it. This customer is very proud to cooperate with us as much as possible during the communication process. This is an unsuccessful task, I feel sorry for him, so no matter what difficulties you have, you have to try to make it happen.

Another customer, who used our product for the first time, had some requirements during the use process and needed custom development. According to him, it was very urgent to take the demonstration. According to regulations, we are charged for doing this for new customers. So I made a quote for him. At this stage, I felt a little guilty about asking for the price. He also felt bad and agreed. This is the commercial society. In this situation, we can only explain to him that this is the company's rule, which is the same for everyone; explain why there is this rule; Explain the workload of this incident; and in the implementation process, better attitude. From the perspective of long-term cooperation, we need to make friends before doing business. This is a reality for new customers.