System Construction > Medical Group CRM System construction Steps and analysis

Overview

The hospital CRM system (Customer relationship Management, referred to as CRM) is a perfect "patient-centric" management system for the Group/hospital/General Hospital/Management organization to provide pre-hospital, hospital, hospital professional patient services.

Not only for patients to provide perfect personalized service, training loyal and high-quality patients, but also to comprehensively improve the hospital integration competitiveness, bringing the long-term economic benefits, is the hospital profits and services continue to climb the assistant.

Group Hospital CRM framework (application)

Selection

Check the online some introduction, UF, Microsoft, Neusoft, and so on there are some: 4,5,6 and so on.

All realize a hospital CRM specific needs, but the lack of a group of solutions, can stand in the perspective of the collective allocation of resources, operations management, overall efficiency and resource integration, in the Group control mode more focused on centralized management, for subordinate hospital resources control, property resources of the control, Medical resources and other aspects of the control of the centralized management.

Is it supported? How to expand the CRM of a single hospital to ' multi-organization structure ', the original system from the basic information table (customer, supplier) to the transaction management (prescription, case) to add the information of the hospital, role, authority allocation, to the report structure.

Deeply test the architectural flexibility of a software system.

List of common features

• Personal health files; the patient files, medical records and historical prescriptions of his system; EMR (electronic Medical Record Data center)
• CRM Access Call Center:
  • Call Bounce screen, automatically pop-up patients related information, focus on marking the last treatment plan;
  • Call recording, call monitoring, cooperate with the service department leadership review and appraisal;
  • Soft dialing function, through access to the patient details reserved in the contact, to achieve outbound calls;
• SMS Platform
  • Preset care rules, to achieve mass SMS, such as: birthdays, holidays and health blessing, vaccination, medication will be done, follow-up reminders, etc.;
• e-mail Platform
  • Customer service, can be sent by mail to visit, or information/activity promotion.
• Consulting management;
  • Record the patient consultation content, transfer the relevant departments to deal with, decide whether to return.
• Reservation registration function, using the CRM platform to make a reservation or call appointment registration;
• Confirmation of medical treatment, realization of the patient to the hospital registration confirmation, CRM information transfer, follow-up confirmation, hospitalization confirmation, loss confirmation and so on.

• Satisfaction survey, complaint acceptance;

• Decision analysis, media advertising analysis, patient churn analysis, marketing staff performance assessment analysis, satisfaction survey and analysis, and attached to dynamic chart description for leadership analysis and decision-making.

Interface

• His (Hostpital information system) systems;
  • Connecting different branches to the system of his vendors
• SMS system;
  • As called interface, realize the platform automation management of sending and receiving SMS
• Call center;
  • The branch's call center is connected to the group CRM platform and can also be centrally managed.

Two times development (custom)

• Interface development

  • Data exchange between the various systems, part of the work to be achieved through two development, whether the interface is reserved, how to connect to the implementation of specific functions.

• Report Custom Development
  • After the structure of the subject is determined, the customization requirements for the report are also clear, which will be a very large part of the analysis requirements, data integration. Valuable data extraction, summary analysis, same-time comparison, etc., comprehensive operation analysis, decision-making assistance.

System Construction > Medical Group CRM System construction Steps and analysis