Thinking of Consultant: Trustworthy

1. What it takes to be true "Consultant "?

• Appearance

Proper attrite/Clean/Professional

• Passionate/Energetic

Passion, sincerity, enthusiasm, Interaction

• Self confidence

Ü Know what you are talking

Ü Make a stand and not sit on the fence.

Ü knowing is what we know, not knowing is what we know.

• Empathy

Ü I put myself in your shoes/empathy

Ü I am on your side/if I am you

• Accept/Adapt culture difference

Growth means that you make fewer and fewer mistakes.

• Communication

Ü Use simple language, use common Sense

Ü Speak the same language

• • Understand key/basic business/industry
  • Ice breaker.

Ü Listen, ask, listen, ask and summarize to confirmation

• • Do not draw conclusions too early, or find a solution too quickly.
  • Difference requirements from solution
  • Clear about cause/effect and identify dependencies.

2. What is the expected from you --- from a customer perspective.

• Experience sharing
• Scope management
• Managing user's expectation
• Working as a team
• Packaging
• Solution must be Operability
• "Post implementation" Consideration

3. What is expected as customer internal --- CIO Team

• Services mind set/maintain intimate user's relationship at all time.
• Business oriented prioritization
• Scope management
• Vender management ---- win-win
• Ensure solution "Operability" considering the actual environment and practice.
• Works as a team (with users, vendors, IT colleagues)
• Application continuation and be agile for business changes
• Budget consciousness.

From speach of Yu ruixiong CIO Of Alcatel