Thoughts and practices on the application of modern quality management methods

What is quality? Quality is in line with customer requirements. In terms of product quality characteristics, we must not only meet the customer's explicit requirements, but also the requirements and expectations that are generally implied and must be fulfilled, but also cover all stages of the process, is constantly changing. There are quality characteristics in the product, and there are also quality characteristics in the process of product delivery and other work.

 

People's understanding of how to achieve quality is constantly evolving and improved. In the early days, quality was tested. Later, with the application of statistical methods, quality was controlled. Now, the industry generally believes that quality management covers all employees, the whole process, and the whole system. Quality management can come down to ten principles: (1) focusing on customers; (2) defining requirements; (3) zero defect process; (4) system analysis and prevention; (5) attention of leaders; (6) full participation; (7) Continuous improvement; (8) data-based and fact-based decision-making; (9) cooperation and mutual benefit with suppliers; and (10) knowledge management.

 

How can we effectively implement the modern quality management methods to departments? We should pay attention to the following aspects:

 

Unify the quality language of all employees and continuously implement the quality culture. Crosby believes that quality is the product of quality policies and quality culture. Under the guidance of the company's quality policy, we have discussed and determined the quality work direction and guidelines of the central platform Department: "focusing on internal and external customer needs, everyone will do the right thing at a time with zero defect standards, continuous and proactive improvement, timely provision of public platforms and engineering deliverables that meet customer requirements, build a world-class product competitiveness." It is necessary to organize zero defect research and DFSs quality research at the supervisor level, and cover the modern quality management concepts and methods to the PM/PL department, and unify the quality language at the supervisor level. We will continue to hold the Project Manager conference, share our excellent experience and commend outstanding quality projects, and bring their achievements back to application. Establish a platform Quality square to continuously guide the quality culture. In particular, as supervisors at all levels, it is necessary to make a direct contribution in stimulating demand, mobilizing commitment, identity, and supervisor support. At the same time, we need to establish a quality cost awareness for all employees, and use facts and data that can be perceived by employees to reflect the cost of quality problems in all links, so as to further improve the quality awareness of all employees.

 

 

Continuously publicize and establish the concept that everyone has customers and everything has a process in the Organization, clarify the direct users of team work output, and manage the process well. Only by knowing our downstream customers can we be able to accurately understand the real needs of our customers and make things that are satisfactory and correct to our customers. Promote the staff of the Department to participate in the internal and external customer needs of the upstream and downstream line to meet the work, and enhance the understanding and sensitivity of customer requirements. Secondly, sort out and optimize the operation process at the operation level, so as to clearly define delivery requirements and Responsibility organization, and continuously enrich the good practices into the operation specifications and operation guides to form correct ways of doing things, ensure zero-defect delivery with zero-defect processes. Everything goes through the process and focuses on process management to make the output of the Organization more effective, efficient, and fast.

 

 

Establish a quality committee led by business directors to promote continuous and In-depth quality improvement work. The product's business features are improved through project initiation. Similarly, quality management can be improved through one quality improvement project. This requires the establishment and review of quality improvement projects, so that key minority projects can be continuously grasped and the quality management level can be continuously improved. Therefore, in the platform department, the focus of Quality committees at all levels is to grasp the top problems found in the Department management, the important problems found in quality backtracking, and customers (including downstream customers) highlight problems in feedback and typical problems reflected in the Quality Improvement Suggestions for all employees, promote the establishment and decision-making of quality improvement projects, and reflect the improvement results to preventive measures, results are reflected in delivery requirements and operational requirements to facilitate effective replication of results within the Department. At the same time, we also need to carry out quality management reviews. The current focus is on the quality objectives, the effectiveness and efficiency of the operation process, the continuous construction of Defect Prevention and corrective measures. In addition, from the perspective of the business department itself, we should promote the continuous development of quality backtracking, expand the scope of quality backtracking, and cover all the important problems reported by downstream links.

 

 

Strengthen the construction and use of the knowledge management system. In the era of knowledge economy, the controlling resources and decisive factors for production are knowledge. As the Team Leader, you should focus on how to form the personal knowledge of a team into the knowledge of an organization. If the requirements, specifications, guidelines, methods, and cases cannot be effectively shared, the result is that everyone in the Organization needs to explore and move forward. We need to do a good job of knowledge management so that a person's mistakes can no longer be reproduced in an organization, so that a person's experience can be effectively replicated in an organization, make good practices in the industry known to everyone in the Organization, so as to improve the ability and competitiveness of the Organization. At present, it is necessary to strengthen the promotion and application of the fault mode information management system.

 

 

Actively and effectively carry out system prevention work. Quality Assurance focuses on prevention rather than post-event repair, just as Fire Protection focuses on prevention rather than fire fighting. It is necessary to add prevention links and necessary prevention costs during the work process to reduce the quality loss cost of the entire process. Mature practices should be standardized, baseline, CBB, and operation requirements and guidelines should be formed to form a checklist. The quality of review should be strengthened and the work should be extended to the upstream links, further, we need to train our front-end staff, including our front-end staff, to help the front-end improve the quality of output delivered to us. At the same time, continuous construction and improvement of preventive measures should be strengthened in job process sorting, job requirements formulation, and quality backtracking.

 

 

Extensive promotion of quality improvement for all employees. Quality improvement relies on a few key quality improvement projects and all useful improvements. Under the Psst initiative, the platform Department carried out practices for improving the quality of all employees, covering frontline employees. We need to continue to promote the implementation of this work by selecting excellent suggestions and other methods. We also need to continue to deepen our efforts to promote the close integration of all staff improvements with our own business to produce lasting results, forming a work habit for all employees to actively improve.

 

 

Promote 6 Sigma projects in the engineering field, and strengthen the promotion and use of modern quality engineering methods. In view of the business characteristics of the engineering field, and the quality improvement has reached the 4-5 sigma level, we need to develop at a higher stage and focus on promoting the development of the 6 Sigma project in the product engineering and whole machine engineering fields, including 6 Sigma process improvement DMAIC and Design Improvement DFSs. In the Platform field, the design system methods included in DFSs, such as parameter design, tolerance design, and ITIL, are of some practical value. At the same time, for agile development, continuous integration, daily construction, and other methods, it is necessary to strengthen the promotion and use.

 

 

Strengthen the Construction and Application of quality tools to improve work efficiency and quality. Tool support is an important means to promote the corresponding design tools, implementation tools and testing tools in the main fields of the platform department based on the business characteristics. For example, promotion of UML design tools, automatic inspection of engineering specifications by hardware tools, automatic inspection of programming specifications by programming tools, and automated testing tools. At the same time, it is necessary to strengthen the optimization of the quality measurement system to ensure that the quality data reflected in each link is accurate and credible, so as to establish quantitative support tools for quality improvement and effect evaluation.

The key element of a product is quality, and the key element of work management is quality management. Modern Quality Management provides a systematic concept and method for this purpose. We need to practice it persistently and gradually optimize and improve it so as to play a positive role in supporting organizations to effectively, efficiently and quickly meet customer requirements.