Use Unified Communication to drive business processes

With the development of communication technology, each of us has many communication devices and can use them skillfully. Such as mobile phones, emails, and online chats. However, it is precisely because of the increase in unordered communication methods that the communication efficiency has declined.

Avaya provides a flexible solution that focuses more on how to use a variety of products, custom solutions and services to create more intelligent business processes.

First, Unified Communication emphasizes real-time and non-real-time integration. Many of our daily communications are real-time, while others are not real-time. For example, some people tend to call other people. This method may not be suitable for the person to be called. After several interruptions in a conversation, the communication efficiency will be greatly reduced. In this case, the preferred method is to transfer the call to the voice mailbox or communicate through the middleware.

The second major feature of Unified Communication is to make full use of the customer's existing equipment and communication methods, while protecting users' usage habits. Therefore, we need to emphasize multi-vendor integration. Of course, the integration of multiple vendors is accompanied by relatively independent interfaces and networks, as well as security and reliability.

Avaya wants to emphasize smart communication. Our architecture is a tower structure, with IP voice communication at the bottom, that is, the current enterprise infrastructure. Today, there is no difference between enterprises in this infrastructure, all of which are IP-based networks. In this network, data, voice, and various types of business data must be transmitted without any difference. Therefore, Avaya emphasizes openness to the next layer and does not restrict customers from using the infrastructure they want to use to build their own networks. The communication process is to change the communication role of people in the process to the system.

The intelligent communication system will complete the communication between the process and the process. Specific product solutions include IP voice communication, unified messaging, and audio, video, voice, and office voice access. It is also worth mentioning that the status function. The meeting status is an important element in voice communication.

For how to build such a communication platform, we must first analyze the customer's needs, and then use various communication elements, including systematic elements, to fulfill the communication requirements, in this way, we can solve practical problems and face the real difficulties of our customers. Therefore, Unified Communication is now at the right time. This is not only reflected in the improvement of work efficiency, but also in the improvement of customer experience, improve the efficiency of the entire business process.

Avaya believes that the most important standard for purchasing UC solutions is high reliability, and the "Five Nine" reliability should be emphasized. Avaya requires much higher stability than general products to achieve seamless user experience. In enterprises, users can quickly solve specific problems in business processes through the same communication product. For example, if you use a PC to hold a conference call anytime and anywhere, we provide a solution to reduce the cost of enterprise communication. You can directly view all attendees, view current speakers, and control the support, it can mute noisy routes and cancel speaker mute settings to implement a very intelligent conference system.

Another feature of the Avaya solution is that there are no restrictions on the underlying layer. Users can work on any platform. It can be easily integrated with the enterprise's systems and enterprise-related information, which can help enterprises solve the problem of how to use existing investment and how to build closer ties between enterprises, in this way, problems in enterprise user reality can be solved more.

All in all, deploying Unified Communication requires more attention to users, listening to users, understanding users' needs, working with users to develop the best solutions, improving business sensitivity, and then striving to improve enterprise productivity, including process efficiency and overall operational efficiency improvement.

1. "Unified Communication" integrated communication tools improve business efficiency
2. Communication improvement Business Process unification communication war is imminent
3. Avaya deeply breaks through the desire for Unified Communication