What to do if a courier company loses a piece? How to claim the user life health

What to do if a courier company loses a piece? For the network shopping clan, may have the netizen to encounter this kind of situation. Generally in this case, if you are the buyer, you can contact the seller directly, by the seller refund to you, the rest of the matter by the seller and the express company to negotiate. If you are a seller, even if you are also very upset, you have to ensure that your customer satisfaction, otherwise it will be difficult to repeat next time. With the Express company also has some processing skills, specific please see below.

What to do if a courier company loses a piece? (Data map)



What to do if a courier company loses a seller?

The first step: Make your sincerity, pressure your own troubles, explain to the customer

Encountered this situation, as a seller, is more annoying than the customer, but in this case, the first thing should be done is to call the customer, explain to the customer, the description will give him a satisfactory answer. He was forgiven for the inconvenience he had caused him. As much as possible to let customers know that you are more annoying than him, you will get what loss. Doing so, at the very least, will allow the customer to give you some good reviews.

Step two: Give the Express company pressure, let them help you to better solve

Lost things are not back, how annoying, how to find a way, you can not get back to your that piece, can only do is, to return the lost pieces of money. Lost, should ask the express company how to deal with, to find out whether the compensation part or full compensation, some special circumstances can be done in full compensation.

What to do if a courier company loses a buyer?

In accordance with the relevant provisions of our contract law, the defaulting Party shall pay compensation for the loss of the other party due to breach of contract. So you have the right to request the express company to compensate for the lost items, under normal circumstances, you can contact the seller, by the seller to pay you, to give you a refund, the rest of the things, is the seller and express company things. If the courier company can not be compensated in accordance with the relevant provisions of the law, you can sue the people's Court. Of course, you, as a loss party, should also provide the appropriate evidence, such as shopping certification and distribution records. If there is no evidence, the court will not support your claim.