Million Yuan Miumiu package fade not warranty international brand after sale only repair hardware

Most luxury bags only warranty hardware Accessories A luxury bag is broken, equivalent to losing three Apple handsets "a luxury bag is broken, equivalent to losing three Apple handsets." White-collar Li Yuxuan often to her girlfriends repeatedly howling this sentence let a person touch the mind of words. But most people who have a luxury brand will probably understand that when you buy a handbag or a piece of clothing with a lot of money, you find that less than a year they fade, deform, and scrape. You probably can only consider yourself unlucky, because in addition to hardware accessories, these types of damage almost no warranty, if you do not want tens of thousands of products quickly "decayed", the only way is to spend thousands of dollars for maintenance. But the maintenance 10 times, you "still missing or three Apple phone." Is the luxury handbag of two new flat-screen TVs not perfect for sale? Half a year's salary to buy two packs one day last August, Li Yuxuan (a pseudonym) wanted to hang out at Swire, and she didn't think she would be "hot-headed". "I suddenly felt that the bags in those luxury shops were very tempting. "There's hardly much to think about," she said. "The girl with a monthly income of not more than million brushes more than 30,000 pieces." This almost half year salary for two Prada and a Miumiu handbag. From the receipt, she brushed a lot of cards to pay for the money. "Before, a few colleagues go shopping together, one of the colleagues bought a bag of LV, we often tease her, ' When the door is still bent, when the spine straight up." "Now Li Yuxuan has the same experience, but soon after she came out of the Pacific, she began to regret it," I kept asking myself in my mind why I bought, why I bought it, why I bought it ... "but the nightmare has just begun." Once she and friends to go shopping, walking, friends suddenly pointed to her more than 10,000 yuan Miumiu handbag said, "How Ah, such a big bag is your back bad." Li Yuxuan was not too concerned, but she stopped to carefully check only to find that, in addition to the handbag handle has perspiration, metal accessories surface paint also has to fall, purple handbag body cortex part has varying degrees of fade. "The first thing I felt was, wow, I lost three apples (cell phones)." Li Yuxuan said with a wry smile, she remembers clearly that when she learned the sad news, her Bao Cai had been back three times, but that no one could confirm it. Li Yuxuan Early heard of the international front of a big brand not comprehensive enough, so there is no first time to go to the shop consultation, January, she happened to strolling bag passing just in consultation can guarantee, "but they told me, this is a small problem, let me solve." I did not expect its quality and after-sale how good, but even the general brand is not comparable to feel a little hurt. "Unless the hardware fittings are broken, otherwise" after the retail "February 28 morning, accompanied by a reporter, Li Yuxuan again with the broken Miumiu handbag and buy a ticket to the brand store on the first floor of Swire, the store's chief of the shop, this time the attitude of Lee changed, agreed to send the handbag back to the company's China headquarters to check, After checking that the handbag is authentic, it can be further repaired.While this repair is limited to metal accessories, the scraping and fading of the handbag surface cannot be repaired at the same time. The shop chief said that the inspection and repair process will generally be completed within one months, but it may be more than one months, "is usually sent to our professional repair center, if the hardware accessories are complete, it takes only one months to about." Or more than one months. "And before that, CCTV has reported that the establishment of special repair centers in China, a very few international, 2000 LV in the establishment of the Chinese repair center, is actually only they commissioned and authorized a Chinese agent to carry out, not the LV team's" original "operation, more serious problems occurred, The only way to repair it is to send the goods back to the repair shop in France. In this video news, one of the sales staff of the Iron Lion, Tony, has said in China, the Iron Lion Tony's repair center is located in Hong Kong, if it is sent to Hong Kong to repair a year or so, if the problem is serious need to return to the country of origin of the Iron Lion Tony in Italy repair, such a lap down two years is also possible. So long maintenance time lets many consumers give up the return factory maintenance. Subsequently, the reporter visited a number of international brand-name stores, found such as: Prada, Miumiu, Fendi, Chanel, Dior and other international big-name sales staff only promised in one or two years free warranty hardware accessories, as for the maintenance of the bag cleaning is not in the After-sale range, LV will be depending on customer hardware accessories damage degree replacement, only MaxMara, Burberry and other brand sales staff promise not only in the warranty period can be free warranty hardware accessories, but also for customers to do bag cleaning. The name Pack maintenance frequently thousands of Li Yuxuan not encounter the name package "difficult after sale" solitary example, this hobby in the circle of luxury goods is not uncommon, so that the name pack maintenance industry prosperity and development. Zhongjun is the general manager of a chain of nursing facilities, he believes that, along with the great development of the luxury market, the market of the name pack maintenance industry will be more and more big, cause this kind of inevitable situation appears because, "famous leather special, bad repair care, and manufacturers and only in the product of serious quality problems will be the warranty, and cumbersome procedures, The cost of time and money is extremely expensive, so most customers will choose a simpler way to maintain. "There is a chain of maintenance on the second floor of Taikoo Hui, which is a member system, and members can buy 100 to 3000 yuan membership according to their own needs." Staff to give the price list is such, cloth handbags 300 yuan/only, leather handbag 468 yuan/Only, the whole process takes 15 days or so. If you want to do complementary color or wear and other repair, it will take 1600 yuan/only, when the need to increase one times. The staff also reminded reporters that if the handbag has the idea of a transfer, try not to carry out this business because it will give a discount on the value of the handbag. Shanghai, a company supporting the maintenance of the name of the organization price is relatively cheap. Cleaning is according to the handbag model charge, from small to large, the price is 280, 330, 380 yuan in order, the whole process time is usually 5 working days; repair complementary color price is 388 yuan, time consuming in 6 working daysPlating hardware accessories, 450 yuan per accessory, it takes at least 25 days. The staff also said that the higher than their company's repair offer, almost is not credible, "we are the largest nursing plant in Shanghai, with the world's top technology and pigments." "In addition to physical stores, the bag care industry is also very common online." General overseas purchase of the name package tends to choose this online care. The specific process is that the customer will send the package to the maintenance company, the company takes pictures acceptance, the code warehousing, the nursing factory does the repair, after the repair photograph displays to the customer, the latter feels satisfied, on the line payment, conversely, the maintenance company will continue to repair according to the customer's meaning, until the customer satisfies the on-line payment But the reporter found that, in addition to customer service personnel said the company's credibility, the entire process has almost no real documents for the safety of the customer handbag security. Lawyer: Undertaking maintenance is a duty. A handbag worth as much as two of the newest flat-screen TVs, almost without a "sale"? To this end, the reporter consulted the Guangdong cod law firm Lawyers, Wei Shuling, professor of civil and commercial law. She believes that as long as the Chinese Industry and Commerce Administrative Department for registration procedures in the enterprise, its products out of the question, the two sides can not negotiate a solution, customers may complain to the Industry and Commerce Administrative department. According to her understanding, these international brands, all of its products should have "ID card", after the sale, regardless of the product is in the world where, as a production enterprise, it should bear the corresponding warranty responsibility. As for "the package specific bad where, is the normal use of damage, or product quality, manufacturers should first be screened, and not a push said ' do not undertake maintenance ', the product maintenance, is the factory's obligations, the difference is that the maintenance of free or paid just." ”