Business System-call center Secondary Development (completed) and call center Secondary DevelopmentI. batch sieve number: 1. input: case No. Output: All phone numbers in this batch (not in valid status) are screened in batches, and numbers in unknown status are marked as val
Acd. Agent Login and routing services, providing control level, interface level two development package
AP. Agent Access Proxy for the ACD to share the pressure
Ims. Unified Call Model Maintenance
Ivr. Self-service voice interactive platform, providing visual customization of the IDE
RECORD. On-demand/automatic distributed
The Programmable switch, also known as PBX (private branch exchange), is the main channel and bridge between the call center and the outside world.Programmable switchProvides external interface with the local telephone Relay (generally E1 digital relay), and internal interface with the agent representing the phone and automatic voice response device.
Programmable switchIt has been widely used in tradition
At present, the domestic use of open source system development call center mostly uses asterisk system. Asterisk entered earlier, the relevant information and open source code, communication technology personnel use the document can be set up a simple call
Tags: blog HTTP Io for SP file data 2014 on
Call Center)Example: company service system, 10086,110Related Technologies: CTI computer telecommunication Integration)Abbreviation of expansion technology: Office Automation OA and Customer Relationship Management CRMManagement), Information Management System (MIS), enterpri
agents, and on the ability of the service personnel to claim too much. For this kind of problem, whether can achieve customer satisfaction and good experience, only rely on luck. From the point of view of knowledge management, this situation needs to set up the scene content organization in sequence based on the importance of the scene, and make up the problem that the service level cannot be guaranteed by the service personnel ability and the spot play.In the organization of knowledge content,
Data center management system-link between VB and Excel, data center management system excel
Today, I found a button "export to excel" when I checked the computer status in the data center management system-students. When I go, I
, you can use hotkeys to activate and print the management software;26. The system can configure the customer evaluator and queuing information (SMS) reminder function as needed.
OK. After learning about this, let's implement a simple example! Let's take a look:
Let's talk about the Code:
Package com. test; import java. util. concurrent. executorService; import java. util. concurrent. executors; import java. util. concurrent. timeUnit;
" query_fromflag=0- >1 | Query_recvflag=0->1 or-1 "; Save the result as" JSON message file and corresponding user's Excel file "and update the result to the status of the phone record" Active phone | Invalid Phone "after several weekend development, finally development completed as follows:Part 1: Foreground settings: The data dictionary configures the working status of the "Sieve number task", "batch file", such as:Part 2: Background services: The system
Use of notification hubsPage three of the first;
An object that produces a notification hub (a singleton class for the system)
Registering an observer in the Notification Center
Methods called after receiving a notification
DEALLOC remove the Observer's identity
A second page
Send notification hubs
Create a dictionary
Return the data you want
function of Direc
VB. NET data center charging system-logon to the seven fairies system and vb.net Charging SystemVB. NET, the first version of the data center charging system came to an end. During the acceptance, the problem was also a big problem. No design mode, no triggers, or stored pro
In the WIN7 system Security Center, small partners can modify some of their own computer security settings, can also turn on or off the firewall and their own updates, but a small partner said that the Security Center could not open, then how to solve it? Let's make a small series for you to answer.
1, open the Computer Control Panel
code in the Catch Block does not run. Instead, it skips the Catch Block and directly runs the cleanup work in the Finally block. If an exception Catch Block is encountered, the processing is required. Why is the Finally block cleaned up? Simply put, a program exception will cause the program to fail to complete the work normally, and jump out of the program where the error occurs, and directly execute the code in the Catch statement block, this prevents the object Resources built during the pro
the policy mode to avoid using multiple conditional transfer statements. Multiple transfer statements are difficult to maintain, and it mixes the logic of which algorithm or behavior is taken with the logic of the algorithm or the action, all in a multiple transfer statement, more primitive and backward than the method of using inheritance.7.2 Cons: 1. The client must know all the policy classes and decide for itself which policy class to use. This means that the client must understand the diff
Some computers found that they could not use the wireless network after using or reloading, and the WLAN switch disappeared under the "WLAN" option of the System Setup Center.
1, first login to the Microsoft Application store, where you need to log in to the application store;
2, in the application store search Lenovo settings;
3, click to enter the
After Windows Phone 8.1, when a foreground app is in full screen mode, the user needs to double-click the Phone Search button to display the search box.This is to prevent users from "accidentally triggering" the search operation. The App can be programmed to show "Full-screen" mode.Before WP8, many users complained that when playing a game or watching a video, the game or video was paused due to a "wrong touch" of the search key. IfThe app is able to turn on the "double click Trigger" interactio
Today, when I knocked on the data center management system to check the computer status, I found a button to export it to excel. When I go, I have to link my feelings to an excel table. As a result, I broke my little silver tooth and tried to query the connection between vb and excel one afternoon. My general idea is: first, reference the Excel Type Library in vb. Second, declare an excel pair
Today, when I
VB. NET data center charging system-how to write the appearance LayerThe design pattern is detailed on page 103rd of "big talk Design Pattern". It is only the first step for you to read, read, and repeat the examples on the design pattern, next, if we use the design pattern flexibly in our projects and use the design pattern out of the flowers, it would be king. Some people always say that the paper will en
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